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Empire Hyundai Inc

Fall River, MA

3.7
1,245 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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428 Pleasant St

Fall River, MA

02721

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Showing 1,245 reviews

November 07, 2017

Great Dealer in a Small City Empire does a great job. Their sales force is helpful, informed and flexible. They understand your needs and work hard to accommodate you budget and More

by wanu1926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Washington
Nov 09, 2017 -

Empire Hyundai Inc responded

Thank you for the feedback! James and the rest of our team were happy to take care of you! We're glad you chose to visit Empire!

November 07, 2017

great service @ frebdly people they give you great service and are very friendly they will help you with any problem you may have it is a pleasure to take my cars there More

by RAYF5247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tony reese, Jeffrey Mello, Tyler Torres
Nov 09, 2017 -

Empire Hyundai Inc responded

That's wonderful to hear! We know you have a lot of options when it comes to vehicle service and we're glad you chose us. Thank you for sharing your thoughts!

November 06, 2017

Review I was pleased with the salesperson who listened carefully to my desires in an automobile. The staff were polite and friendly. But I do not like bein More

by kszatek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Most of the above names, Tyler Torres
Nov 08, 2017 -

Empire Hyundai Inc responded

Thank you for taking the time to share your kind words and feedback with us. We appreciate it and use it to better our services.

November 04, 2017

Our new car I needed a car and went to hyundai i am satisfied....i was sceptical at first and scared but in the long run everything worked out and im really happy More

by superiorframer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony reis.....dj, Tyler Torres
Nov 07, 2017 -

Empire Hyundai Inc responded

Thank you for the kind words! We are so glad to hear you had a positive experience with our team. Please don't hesitate to let us know how we can be of assistance to you in the future. Take care!

November 04, 2017

very good experince the sales staff at empire hundai are very friendly and helpful they treat with respect at all times and wlii help you with any problems that you may h More

by RAYF5247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tony reese, Tyler Torres
Nov 07, 2017 -

Empire Hyundai Inc responded

That's what we like to hear! Thank you for the kind feedback. We appreciate your review! Take care!

November 04, 2017

thank you It was a great experience buying my first car. Everyone was polite and helpful. And Daniel Chantre is the best. He did everything possible to help m More

by nellyholder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chantre
Nov 07, 2017 -

Empire Hyundai Inc responded

Thank you for choosing us for your first car buying experience! We are so thrilled to hear it was a positive one. Also, thank you for the positive feedback about Daniel and Chantre. They are wonderful assets to our team! Enjoy your new car!

November 03, 2017

Superb Customer Service From Wendy Round of Applause for Ms. Wendy ! As I arrived, Wendy welcomed me and assisted me my whole time there. She did a series of testing with my vehicle and More

by BrittanyAsen28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy
Nov 07, 2017 -

Empire Hyundai Inc responded

That's what we like to hear! Thank you for sharing the kind words about Wendy! We are lucky to have her on our team and we're glad she was so helpful to you. We look forward to your next visit. Thanks again!

November 03, 2017

Amazing Thank you Ronnie for making my purchasing a vehicle easy and straightforward. Treated with respect and left with vehicle. Enjoying my vehicle will be More

by portaguee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 07, 2017 -

Empire Hyundai Inc responded

Thank you for the kind words about Ronnie! He will be thrilled to hear he was so helpful in your car buying process. Please don't hesitate to let us know how we can be of assistance to you in the future! We appreciate your feedback and value your business! Take care!

November 02, 2017

Ok Kind of rough experience when one employee was giving me the run around but Brandon fixed everything and I’m very satisfied with my vehicle and servic More

by avery2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 06, 2017 -

Empire Hyundai Inc responded

Avery, thank you for taking the time to share your experience with us! We are happy to see that Brandon was able to provide you with excellent service and helped you find the vehicle you were looking for. Thank you for choosing Empire Hyundai and we look forward to working with you again soon!

October 29, 2017

You should know better Tyler should have know the details of the specific lender better, and had more faith in the integrity of his customer, rather than talk down to me - a More

by jm.jasonmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel (issues) DJ (no issue) Gabriel (no issue), Tyler Torres
Nov 02, 2017 -

Empire Hyundai Inc responded

Thank you for taking the time to leave us this feedback, Jason. We want to assure you we do our best to keep track of any and all incentives offered but would rather double check than give you inaccurate information. Customer service is a top priority for us and we are truly sorry you felt Tyler didn’t do an adequate job communicating with you about both the inspection law and the body shop details. We appreciate you letting us know where we can improve so we can address this with the appropriate staff members immediately. If you’d like to discuss this further, please reach out to Kasey Mathias at (508) 673-7646

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