Empire Hyundai Inc

Since when are car dealerships enjoyable to be at? When I walked thru the doors of Empire Hyundai in Fall River thats when. the assumed dreadful day came after a long 3 week process of being told my w When I walked thru the doors of Empire Hyundai in Fall River thats when. the assumed dreadful day came after a long 3 week process of being told my wife's car that she purchased only 2 years ago (from another local but will remain unnamed dealership) has a bad motor after having problems since we got it. Did multiple dealerships in the area and all were outshined by our sales associate Mackenzie and the rest of the team. From being greeted in the rain last week by SALES MANAGER Michael we could already tell things were going to be better then the last dealership that stared at us on the lot just trying to look at some of what they had. Told him I needed a nice no pressure sales associate as my wife has already had a hard time with the previous few. THATS WHERE MACKENZIE MADE THIS AN EXPERIENCE THAT HAS EARNED ME AS A CUSTOMER FOR LIFE! Byfar night and day between any other sales associate we have spent time with. She made it feel as it was our direct needs to be met and keep us happy rather then the "im just selling you whatever car I can make the most money on". Sat us down, actually listened to my wife I barely even had to talk, and by my surprise said she had several options she wanted to show us. Several? Its raining out just bring it up on the computer or something. "Don't be silly let me pull a few up which one would you like to see first?" 3rd car in Mackenzie was spot on... a beautiful white, low mile VW Tiguan. Wife's eyes lit up seeing it. Walked her thru the countless features and upgrades the car had over her traded vehicle..... this was the one... but i cant afford a VW! Thats when part 3 of me being mind-blown came in. This voice came over the intercom requesting Mackenzie to bring us to the finance office, the moment ive been dreading, had preliminary payments worked out a little but but higher then what i wanted to be at by a little, but asked what they could do. The smile on Joe's face when he got to shake my hand and tell me we are better then expected. Joe went out of his way, worked a few things for us the best that he could for our situation and got us an approval, WITH WARRANTY WHICH I 100% support anyone buying if affordable, for less money then what i originally went in the office for. Explained my interest rate, the 2 offers i had on the vehicle by the different banks, and which i felt more comfortable with since they were close. Never thought id leave a car dealership accomplished as well as actually happy to make this big of a purchase. If it was not for Joe or Mackenzie im not sure if I would have even bought her a new car and just given her mine. Highly recommend both of them and will continue to do so, and maybe back sooner then I think to trade in mine. More

They sold me a car with bad brakes cracked rim quick to argue with you awful argue with you awful More

I bought a 2018 Mazda with less than 30 thousand miles in 2022. It has been less than 1 year and I already have had to put over 2 grand into it. Not to mention it took over 3 weeks for me to finally get the 2022. It has been less than 1 year and I already have had to put over 2 grand into it. Not to mention it took over 3 weeks for me to finally get the car off the lot because "the work" they were suppose to do. More

Tony went above and beyond to put myself and my wife into great cars! Highly recommend!! great cars! Highly recommend!! More

Customer service really isn't that good. They do have good deals on cars. And the trade in promo they have is not a lie and definitely legit. But there service isn't good. My sales agent was They do have good deals on cars. And the trade in promo they have is not a lie and definitely legit. But there service isn't good. My sales agent was basically rushing me through out the entire process. She didn't know alot of information on the cars. I kept asking if the car had solar panels and she was like there's no sun roof and then peeled off the plastic on the roof after pointing it out to see there's solar panels on the car. She told me she set up my blue link didn't even do it at all or right one or another. Then I called customer service because I forgot something in my old car. I asked if they could set it aside and they told me they left it with the cashier. Then my gf drives to pick it up they didn't even know what was going on to find out. They never even took the thing out of my old car I traded in. If you wanna look for some decent pricing on cars they have it l. If you wanted to be treated in a professional manner keep looking you will get better customer service in a Mc Donald's in the worst part of fall river Part 2 so now I came back and bought a second car trying to give them a second chance and of course another bad experience. First issue is I told them I have a car that's having issues I want to get rid of it with transferring next to nothing of negative equity oh sure we can do that don't worry we will take care of you. Tell me how they tried to sell me on a car and SIGN for it as well off a trade in they literally just got that day without even checking it out. Next thing I know I get a call saying we can't sell you the car it needs like 7k worth of repairs. So now I have to go with a different car no problem I was kind of hesitant anyway because it had almost 100k miles. So now I'm getting this new elantra and I was trying to do a trade in program after goinf back and fourth just to sum up this crap show. The whole point of me coming back to this dealership was for there TRADE in program they agreed ro give me 8k for my car and I would have to put down 1200 and transfer over 500 negative equity totally cool with that. Next thing I know there transferring 8k worth of negative equity and charging me full price for the car even the sales agent was caught off guard because the Managers are sneaks that like to screw over customers. I was so tired and drained I just bought the car anyways but I swear on my kids I will never come back to this terrible dealership again. And the managers acted like they were doing me a favor. Only nice thing was the honesty and time taken out of the sales agent Jose he drove to my house to drop off the car and made sure I was taken care of.and he was also very reliable. But don't BUY A CAR FROM THIS PLACE YOU WILL GET SCREWED SOME WAY More

Terrible experience continues with this place. Wrote a review two weeks ago about my first experience with them trying to buy a car and how it went wrong. Kasey responded asking for a call back t Wrote a review two weeks ago about my first experience with them trying to buy a car and how it went wrong. Kasey responded asking for a call back to the her with the number she provided and I’ve called 3 times since then and no response from her or anyone from this dealership. Is the receptionist not passing along the messages? I don’t know but this is the level of customer service you’ll get by going here. Being completely ignored. More

I ordered a car through Empire Hyundai, they said there was no guarantee on when the car I wanted would come in. I planned to keep looking for a car in the meantime because my car was totaled and I was dr was no guarantee on when the car I wanted would come in. I planned to keep looking for a car in the meantime because my car was totaled and I was driving a rental. I made sure I asked about my deposit being refundable and was told it was a win for them either way because even if I backed out they would have another car on the lot to sell. When I asked for my deposit back because I found a car sooner somewhere else, the person I spoke to told me only the sales person that I worked with could help me and she was unavailable. I called a few times over a 2 week period and they told me she was sick or busy. I had my boyfriend call and he finally got through to the salesperson, she said no one had told her I was trying to get intouch with her. By that time she said the car had already shipped and they would not be able to refund my full deposit. I found them unprofessional and would not recommend attempting to buy a car with them. More

Stay far away they know every trick in the book. You won’t realize it till you own it. They Sold my trade in before 72 hr grace period , agree to one thing sales receipt. Completely different , car You won’t realize it till you own it. They Sold my trade in before 72 hr grace period , agree to one thing sales receipt. Completely different , car was $2000 over sticker price and civil suit coming up. Civil suit coming More

Always a pleasure when I get my car serviced at empire Hyundai. Frank is awesome, knowledgeable and helpful. My cars service light was on and Frank new exactly what to do and had a way of getting me in an Hyundai. Frank is awesome, knowledgeable and helpful. My cars service light was on and Frank new exactly what to do and had a way of getting me in and out with no issues. More

Looked at car on Memorial Day. Filled out paperwork, got called on Tuesday and was told we were approved and car was ready for pick up. Brought our trade in and sales rep switched Filled out paperwork, got called on Tuesday and was told we were approved and car was ready for pick up. Brought our trade in and sales rep switched plates, had NO paperwork ready for us, we told mgmt we were not leaving in car without paperwork, we were informed to come in tomorrow and everything would be ready. We did take car home, brought it back next day at noon, again NO Paperwork prepared, we took our trade in back, no deal done. Find out days later the loan we were approved for was almost $200 over our budget, we were very clear on our budget. Very disappointed, sneaky, unprofessional, unpleasant experience More