Empire Hyundai Inc

I went to Empire Hyundai in Fall River looking for a vehicle that would be reliable and fuel efficient. My main concern other than these was that the vehicle would be able to handle my growing family. I vehicle that would be reliable and fuel efficient. My main concern other than these was that the vehicle would be able to handle my growing family. I was approached by Sam in the dealer while looking at a Hyundai Elantra Touring, he inquired to my needs and what I was looking for. He had suggestions right away for both new vehicles as well as some from their great pre owned selection. After test driving a few my decision was made. I left with a new car that fit my needs and with a feeling of trust for the team that helped put me behind the wheel. More

Extremely pleased with our salesperson Cobie. He was professional & friendly. He was very patient with us & made me feel comfortable. Tough times have made my credit situation much less than perfect. I professional & friendly. He was very patient with us & made me feel comfortable. Tough times have made my credit situation much less than perfect. I was worried about how we would be treated. My fiance and I appreciate his help and patience and would recommend Cobie & Empire to others. More

I liked the way they work with you so you can afford a new car that is affordable to your budget.They give you many opption that works.I would recommend everyone to at least like them put you in a brand n new car that is affordable to your budget.They give you many opption that works.I would recommend everyone to at least like them put you in a brand new car at your income.I`m i glad i did.That you Empire Hyundai of Fall River.That you Luis Rosario. ps. I`m so satisfied with my car,my girlfriend bought one too. More

Great dealership to work with. They did everything they could to get us a price that worked for us, and have continued to go out of their way to help us finalize everything. Cobie our sales guy was great! could to get us a price that worked for us, and have continued to go out of their way to help us finalize everything. Cobie our sales guy was great! I would definitely recommend going to empire hyundai, and if you do, ask for Cobie!! More

Cobie is a great representative for Empire. He is very knowledgeable, and very friendly. I found him to be very professional also. I felt that he listened to me and my wife as we explained the type of dea knowledgeable, and very friendly. I found him to be very professional also. I felt that he listened to me and my wife as we explained the type of deal we were looking for. At this time Empire was not able to accomodate, but Cobie has my phone# and will call us if somrthing comes up. Thank you very much for making me and my wife feel like you cared Cobie. We will see you again. George More

My experience with Cobie Thames at Empire Hyundai went above my expectations in customer service. I have purchased many cars and have been to many dealerships, but I left this one feeling like I was speci above my expectations in customer service. I have purchased many cars and have been to many dealerships, but I left this one feeling like I was special. He not only treated me with respect but was very thorough on explaining all details of my purchase and the operation of my new Tuscon. More

Everything went smoothly during the transaction. Jim was a real nice guy to work with. He wasn't pushy like the other sales people I worked with. He also was really helpful in helping me decide what I rea a real nice guy to work with. He wasn't pushy like the other sales people I worked with. He also was really helpful in helping me decide what I really wanted out of the car. Dewy was great too. he made the financing part real painless with the great rate of 2.9 More

My buying experience started ok enough as I took a couple cars for test drives and working with Marina was easy. The problems started after the initial visit. I went back two days later so my wife could se cars for test drives and working with Marina was easy. The problems started after the initial visit. I went back two days later so my wife could see the car and so we could finish up paperwork. I called Marina before we left and let her know we were coming (it's a 45 minute drive from my house). When we arrived Marina was out and we had to wait 45 minutes, not even the managers offered to help us out with our situation as we wanted to move ahead with the paperwork and have my wife sign docs to get her and our two young kids out of there. So after our 45 minute wait with no apology, we then wait another 1.5 hours for my wife to sign one piece of paper to sign over our old plates (which ultimately didn't work so the whole time spent waiting was futile) which was annoying and surely could have somehow been done quicker... it's one piece of paper! So we finally wrap up and they then find they're missing the second key. I ask them to send it to my address and they say they can't so that requires another trip to the dealership on another day which I make, I figure that everyone makes mistakes so it's fine. I then get called back to the dealership to pick up my registration a couple of days later by Marina so I waste 1.5 hours of my work day to go pick it up, only to find that it's not ready. Marina had just called me to tell me it was ready so the whole trip was wasted and was completely avoidable and again no apology was offered. Another trip was needed to pick up the registration and we agreed to meet in the middle of the long route I have to take to get to the dealership, again she shows up 30 minutes late (about five minutes before I was about to leave in hopelessness). The whole botched operation was incredibly stressful and I'm not the sort of person who ever writes critically but this was a debacle and I would caution anyone dealing with this dealership to not have high expectations about how competent everyone there is. Overall I had an issue with Marina, the sales managers who declined to help with getting one form for my wife to sign as we waited for Marina and with whoever handles their key inventory as that too caused an extra trip. It was also disappointing that the refused to send anything in the mail (key or registration or new plates), even certified mail wasn't "secure" enough for them. I believe they just don't value my time at all and would rather not pay postage or for anyone to travel to me to help correct for their own mistakes. When you've screwed up as badly and often as they had it's time to bend "procedure" to help make up for previous carelessness. More

Very nice people, good experiences overall. On the day of purchase, they took the time to explain how to use all the features of the car, and set up the radio stations and bluetooth features. I was intro of purchase, they took the time to explain how to use all the features of the car, and set up the radio stations and bluetooth features. I was introduced to the service personnel and the maintenance requirements were explained. I have had my car serviced 1 time since, and was very happy with the experience. Jeff White who works in Service, was especially nice and helpful. More

Very good experience with this salesperson so far. I wanted to test drive a few different vehicles to figure out which one I was truly interested in. He took his time and didn't pressure me. I haven't wanted to test drive a few different vehicles to figure out which one I was truly interested in. He took his time and didn't pressure me. I haven't purchased yet but will definitely be going back to Empire to see if we can work out a deal... Hopefully my experience with Empire Hyundai will continue to be good. More