Empire Hyundai Inc

We were more than satisfied with Empire Hyundai when we went there to look for a new Santa Fe. We originally had another appointment after we left Empire at another Hyundai dealer, but we stopped and pur went there to look for a new Santa Fe. We originally had another appointment after we left Empire at another Hyundai dealer, but we stopped and purchased at Empire.The atmosphere was more than friendly, explaining all the features of the car were explicet. Bassam and Sam Williams were extremely attentive to all our needs. Brandon the sales manager was personality plus and spoke to us as if we were the only customer in the dealership. The finance manager was amusing and handeled our loan with great efficency. The service department was cheerful and enlightening, since we have to return there to have a sunroof and instant start installed at our conveinence. We will highly recommend Empire Hyundai, even though we are residents of Narragansett R.I. All in all it was an exciting shopping experience. More

I went to Empire Hyundai looking for a new car. Initially I went on a Friday evening and after selecting a car that would fit reasonably into my price range, we began to work out the details of the Initially I went on a Friday evening and after selecting a car that would fit reasonably into my price range, we began to work out the details of the deal. Between cash and check I left a total of $1000 deposited with them before going into the finance office. As I was sitting in the finance office working out the details my father called and informed me to stop the deal in its tracks because he was willing to cosign with me to enable an even better deal. I left there after about 3 hours without finalizing anything, notifying them that I would be back on Saturday with my father to cosign and we made an appointment for 2:00 pm the following day. My father and I came in for our appointment and first he wanted to look at the car before proceeding with any deal. As he inspected the car he noticed the rear 2 tires were completely worn on the inside tread; so much so that there wasn't any tread left at all, the tires were completely smooth. We then went inside and met the salesman and my father immediately expressed his concern that the 2 rear tires would not pass inspection, and therefore according to Massachusetts state law they shouldn't sell the car in this condition. Instead of offering to replace the tires, they at first insisted at least 4 times that all those tires were brand new. It wasn't until my father physically went outside and showed the tires to a sales manager that they admitted they were not new. Their response was that if the tires did not pass inspection, which they perform in-house, that they would replace them or that they would be more than happy to include 2 new tires in the price of my car. As per Hyundai's informative brochure entitled "Be Tire Smart Play Your Part," one way to test the tires to know if they are acceptable is to "place a penny into a tread groove. If Lincoln's head is covered by the tread you're driving with the proper amount of tread. If you can see all of his head, you should buy a new tire." The tires in question were so worn that there was not even any tread left on the inside of the tire to stick a penny into at all, but they kept insisting it would probable pass inspection. At this point my father did become angry that we were getting the run around on an obvious safety issue, but being confident that there was no way the tires would pass we were still willing to work out a deal. Since my position had been somewhat changed by the presence of a cosigner, both my parents did question whether or not it would be feasible to look at a newer car. When they asked the salesman his response was, "But I have already put so much time into this deal, I spent a lot of time yesterday working on this." We do understand he had already spent a lot of time with us, but that is his job, and because the situation had changed with the presence of a cosigner one would think he would be willing to re-evaluate my options but he couldn't be bothered. So we were still working on a deal for the initial car, with no resolution on the tires, they said we would have to settle that once we were in finance. At this point we had been there about 2 hours going back and forth about the tire situation with both the salesman and sales manager and were waiting to go into the finance office. Our salesman then informed us we would have to wait or come back in 1 1/2 hrs., that the finance guy was busy. This was very disheartening to hear and he asked if we could go out somewhere and return. Unfortunately my father had a meeting he needed to go to and that wouldn't have worked for us so we asked if we could set up another meeting for Monday evening. The salesman asked if we could come in Sunday (tomorrow), and I was unsure as it was father's day weekend and I had already wasted half of father's weekend. As we mulled it over the salesman then responded, "It's Sunday, what can you have to do on a Sunday?" I found this to be very rude and presumptuous of him but father said it was fine and we agreed on an appointment Sunday at 1 pm. When we arrived Sunday and the salesman met us at the door he said, "What are you doing here?" I was flabbergasted and could only respond, "Uh...we have an appointment, remember?" And he said, "Oh I thought we decided on Monday evening." I couldn't believe it, he was the one who guilted us into coming in Sunday, rudely assuming we had nothing to do, and then he didn't even remember! I will now abbreviate the rest of the story but basically both he and the sales manager seemed to have forgotten all about the tire issue and they didn't remember our appt so we were told we'd have to wait a while for finance. So at that point my father was furious and I thought it best to ask for my deposit back. The salesman said he'd be right back. After waiting a good bit I looked over to see him outside smoking a cigarette so I proceeded to the main desk. The manager seemed very nice and understanding of all the frustration we were having and said he could not give us our deposit as it was Sunday, that we'd have to come in Monday and they would have a check ready for us. Monday we go to get our check and they don't know what we're talking about, we wait about 20 min and are told to come back Tuesday, the check will be ready after 9 am to be picked up. Today I went to get the check and once again, no check is ready, they act as though they have no idea what I am talking about and they tell me I should have called and will now have to wait (almost as if they expect me to leave and come back again). After telling them that I was not leaving until I got a check for the cash I had paid them I did finally receive a check after 15-20 minutes of waiting. This is hands down the worst experience my family has ever had with a business. Not only did they seem very shady about the tires, saying that they were "pretty sure they will pass" inspection (and us knowing that if we brought the car somewhere it definitely would NOT pass with those tires), but they made it ridiculously hard and inconvenient to get my money back. I hope this review of their horrible customer service will save someone else some aggravation and force them to raise their standards. I also urge people to look VERY closely at what they are buying there because they were clearly going to let me drive out of there in a car whose tires would not pass inspection and therefore clearly unsafe. More

I drove to empire Hyundai to look at a new car with my 80 years. Old father and mather and Bassam greater us and brought us coffee. And soda and buy us lunch he is the best. Thank you for that years. Old father and mather and Bassam greater us and brought us coffee. And soda and buy us lunch he is the best. Thank you for that More

Walked into the dealership and was immediately greated by nice friendly people. Great customer service and overall clean business-like environment. I would recommend this dealership to others, but the one d nice friendly people. Great customer service and overall clean business-like environment. I would recommend this dealership to others, but the one downfall is that it is a bit of a distance to travel from where I live. More

We had great customer service with Joshua. He listened to what price we were trying to get to and he, as well as the the rest of Empire hyundai helped us find something that was affordable and exactly what w what price we were trying to get to and he, as well as the the rest of Empire hyundai helped us find something that was affordable and exactly what we wanted, without being to pushy. Thanks guys! Love my new accent. More

Went in to look at a used minivan with my 6 month old son. Samson was very helpful and worked hard to get me a good deal. He even played peekaboo with my son to keep him happy. Thanks Samson! son. Samson was very helpful and worked hard to get me a good deal. He even played peekaboo with my son to keep him happy. Thanks Samson! More

Matt was very helpful..he understood we had a tight budget and worked with us all the way. We're very pleased with the service and the purchases! budget and worked with us all the way. We're very pleased with the service and the purchases! More

If you are looking for a great vehicle at a great price, this is the place to come! They guarantee credit approval by working with any situation you may have. Joe, their Finance Manager, is always willing this is the place to come! They guarantee credit approval by working with any situation you may have. Joe, their Finance Manager, is always willing to do whatever it takes to satisfy a customer and it shows. Matt Rosario, their top salesman (in my eyes at least) is patient and listens to his customers, an important attribute. Their focus at Empire is definitely putting people first. A+ for them. More

When we first arrived they were there to greet us. Bassam When we first arrived they were there to greet us. Bassam was the first to take us in and discuss what kind of car we were looking for. He was ve When we first arrived they were there to greet us. Bassam was the first to take us in and discuss what kind of car we were looking for. He was very very helpful. Bassam work hard to get the price we were looking for. It took him some time, but in the end he came through. I would tell family and friends to go the fall river if they are looking for a car. More

I brought my Santa Fe in for repairs when another dealship could not determine the problem. JR was so nice and honest. Kept me informed of progress and stuck with his price quote. He acutally listene dealship could not determine the problem. JR was so nice and honest. Kept me informed of progress and stuck with his price quote. He acutally listened to what I had to say. Car was fixed when they said it would be fixed and for the amount of money they quoted. More