Empire Ford Lincoln

I've never taken our cars to this dealership and not had to go back a second or third time for them to get it right. The service department is a joke! After I take my car back this time, after being charged to go back a second or third time for them to get it right. The service department is a joke! After I take my car back this time, after being charged $900 for a thermostat replacement, we will never go back. Of course the car is still overheating. Please don't waste your time using their service department because it's a joke. More

Great service. Everyone was friendly and very professional I would recommend the service to anyone Everyone was friendly and very professional I would recommend the service to anyone More

Service sucks. Sales ,after getting their money they no longer know who you are,pass the buck! longer know who you are,pass the buck! More

We bought our 2017 Ford escape SUV at Empire Ford and we were and still are treated like family here. So when it's time for service on our SUV...... So you know where we go to the family at Empire Ford, Tha were and still are treated like family here. So when it's time for service on our SUV...... So you know where we go to the family at Empire Ford, Thanks everybody.... Happy Holidays and a Very Merry Christmas. More

Worse place I ever been to y'all suck and worse dealership pretty bad I have been dealing with y'all for 2 months and finally had to take my car somewhere else to have it repaired because y'all don dealership pretty bad I have been dealing with y'all for 2 months and finally had to take my car somewhere else to have it repaired because y'all don't know what the xxxx y'all are doing and the place I have my car at now has already taken care of everything that y'all dumb xxx people couldn't even get done so people this dealership sucks and I would recommend taking your vehicle to someone else and when I did have my car there the dumb xxx mechanics didn't even fix it because they suck and don't know what they are doing More

I always receive honesty and upmost respect from Empire Ford of Abingdon they are a fair dealer who knows how to deal and treat their customers Always friendly and willing to help I highly recommend them Ford of Abingdon they are a fair dealer who knows how to deal and treat their customers Always friendly and willing to help I highly recommend them More

The salesman was very nice, always helpful, always kept in contact with me anything we needed, I love my truck and love the comfort. Everyone was very nice and polite. in contact with me anything we needed, I love my truck and love the comfort. Everyone was very nice and polite. More

I visited and then chose Empire to service my car. They have always met and often exceeded my expectations with their friendly and courteous service. have always met and often exceeded my expectations with their friendly and courteous service. More

Great job performing recall notice maintenance - the under carriage noise issue was resolved well. Everyone, as always, was very polite and kept me well informed throughout the process. Thanks! under carriage noise issue was resolved well. Everyone, as always, was very polite and kept me well informed throughout the process. Thanks! More

This is the only place that I have my 2018 Ford Explorer serviced. With Covid-19 and my age, I feel safe at this dealership. serviced. With Covid-19 and my age, I feel safe at this dealership. More