Empire Ford Lincoln

I purchased a pre-owned 2022 Tacoma back on March 9th. The purchase went smooth, and I was initially satisfied. Fast forward to today, the truck has clearly sustained damage to the top of the cab that was The purchase went smooth, and I was initially satisfied. Fast forward to today, the truck has clearly sustained damage to the top of the cab that wasn't visible on a rainy/hazy day when I walked around inspecting the truck and eventually purchased it. Once I got the truck home, I took it to get the windows tinted the next day, the shop pointed out a dent over the left rear window that I had not noticed. I notified Empire, at first, they were reluctant to help, but I was able to prove the dent was preexisting from the lot pictures. So, they sent me to their dent guy to get the dent repaired. All well and good, or so I thought. On March 25th I was walking down the stairs to my garage and looked atop the cab. There were 3 more visible wrinkles/dents in the top of the truck. I reached out to Empire again and was told to use their dent guy but would likely have to pay out of pocket for the repair. Today 4.16.24 I take the truck through the car wash for the first time. As I am exiting the dryer/blower pushed in the top of the cab with roughly a 2' circumference and 2" deep. I was able to push the dent back but it is now evident that the truck had sustained some type of damage to the cab and has bent a support brace that would have prevented the cabs skin from buckling under the pressure of the dryer (I have video evidence of this happening). I call the dealership to speak with my sales rep Sammy Hayton, I give him the rundown on what happened, he says let me reach out and see if there is anything we can do. I thought great they might help remedy this since they were initially willing to fix the damage visible in the lot photos. Wrong, he comes back with there is nothing they can do. He then mentioned the Carfax was clean and went on to say they weren't aware of ANY damage and would have informed me if they knew. Ironically enough he contradicted himself, when the sales rep sent me to their dent guy, he mentioned they had already done some work on the truck. I take the truck to the dent guy, he commented he already had to repair damage to the truck. It is evident that the dealership was aware of damage done to the vehicle and limited the information they disclosed. Looking over the truck in depth with a master collision and body work guy today he confirmed that the top of the truck had previous damage that was evident by the wrinkles and dents on the top of the cab, he stated the support structure was likely pushed in at some point. Essentially the skin on the cab has no support, which is why the dryer buckled it. I traded in an almost pristine vehicle only to be lied to about what I was driving off the lot. They were clearly aware of the damage, tried to conceal it, lied about it, then refused to help make it right. As I'm typing this, I received a call from Sammy Hayton saying he spoke with his managers, and both say that there is nothing they can do. Empire has now left the impression on me of being nothing more than another shady dealership chasing that $$$. Customer satisfaction is apparently at the bottom of their work ethic. Lack of disclosure and shady dealings continue to trump all in the car sales industry. Well done Empire Ford Lincoln, you took what was initially a great business dealing and quickly let it go sour due to your lack of disclosure and the attempt at playing ignorant to conceal the damage you knew was there. My advice to those shopping for new or used vehicles, avoid Empire. (Disclosure - Sammy was great to work with. He helped where he could so this is not on him. He likely was unaware of the damage. This falls on management.) More

They are fabulous and easy to work with, their staff is very friendly and nice and treats everyone amazingly very friendly and nice and treats everyone amazingly More

Jim and I had a great experience buying our new Mustang from your dealership this week. We really liked Tristan as our salesman. He was very knowledgeable about the vehicle and wanted to make sure we under from your dealership this week. We really liked Tristan as our salesman. He was very knowledgeable about the vehicle and wanted to make sure we understood all the bells and whistles of the vehicle. We weren’t pressured or hurried at any time. We also liked Grant and he was very helpful to us. We would recommend this dealership to friends and family. Good consistent service is hard to get these days. Keep up the good customer service. Jim and Kathy Godsey More

Empire Ford Lincoln was the absolute BEST! We recently purchased a Mustang Mach E. The entire process from beginning to end was effortless! Scott Bowers and his amazing staff went above and be We recently purchased a Mustang Mach E. The entire process from beginning to end was effortless! Scott Bowers and his amazing staff went above and beyond to find the exact car we wanted. They were helpful, fair, and highly professional! We look forward to our next purchase at Empire! More

They were very easy to work with and made purchasing my ranger easy. The salesman knew what he was doing. Would by from them again. ranger easy. The salesman knew what he was doing. Would by from them again. More

They were very friendly and professional. Brian really went above and beyond to make sure i got the vehicle I wanted. Brian really went above and beyond to make sure i got the vehicle I wanted. More

Great service experience! They can always get me scheduled in a timely manner and I never have to return after the repair is completed. It's also more reasonable than other Fo They can always get me scheduled in a timely manner and I never have to return after the repair is completed. It's also more reasonable than other Ford dealers I've serviced with. More

Financing turned into a fiasco but the salesman drove an hour to my job, twice, fix the paperwork. hour to my job, twice, fix the paperwork. More

Everything went very smooth on our transaction to purchase a used vehicle. The customer service factor was great. Brian did a great job answering questions and helping us in the purchase. purchase a used vehicle. The customer service factor was great. Brian did a great job answering questions and helping us in the purchase. More

Staff very friendly and knowledgeable about the car I purchased would recommend empire ford for anyone needing a vehicle purchased would recommend empire ford for anyone needing a vehicle More