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Empire Chrysler Jeep Dodge Ram - Service Center

West Islip, NY

4.9
380 Reviews

380 Reviews of Empire Chrysler Jeep Dodge Ram - Service Center

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December 11, 2020

Gloria and the team were were amazing, professional and courteous. Made you feel at home, kept you informed with excellent follow up. I would recommend family and friends More

by javier.w.castro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria, Tom Lenci
Dec 17, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hi Javier, We're pleased that Gloria provided you a fantastic service experience! Thank you for your great review, and we hope you'll visit us again for your future car needs!

December 11, 2020

Debbie was very helpful assisting me with my oil change appt .I would recommend Empire to my friends and family .Tried to get me out of there at a decent time More

by hmbirn
Recommend Dealer
Yes
Employees Worked With
Debbie
Dec 17, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We are happy to hear that Debbie made your service visit great! Thank you for your 5-star review and we hope to see you again!

December 10, 2020

Excellent service, they make you feel at home. Professional and courteous. Would recommend them to my family and friends. Gloria was amazing, on top of everything and kept me informed. Wow. More

by javier.w.castro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria
Dec 17, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hi Javier, Thank you for sharing your 5-star review! We are happy to hear that Gloria provided you excellent service, and we hope you will visit us again!

December 10, 2020

Joe from the parts department was excellent. He always takes great care of me and makes sure everything is to my satisfaction. He’s very friendly and is great at what he does. He is a pleasure to interact More

by Smackles88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Dec 17, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your 5-star review! We are happy to hear that Joe continues to provide you excellent customer service! We appreciate your business and hope to work with you again!

December 05, 2020

This dealership’s service dept is a place that you really don’t mind going to, it is very clean and comfortable and the people working there are extremely helpful and friendly and efficient. More

by Madge5555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria Jones
Dec 05, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hi Madge, We're thrilled to hear that our excellent staff made your service visit enjoyable! We appreciate your business and your 5-star review, and hope you will choose us again for your future car needs!

December 05, 2020

I came in very last minute for an inspection, and turns out I needed work done before my car could pass. Michelle was very accommodating and got me in and out right away. Excellent, and profession service! More

by MelissaMartinez0101
Recommend Dealer
Yes
Employees Worked With
Michelle G
Dec 05, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hi Melissa, Thank you for the 5-star rating! We're so happy to hear that Michelle was able to get the work your car needed done quickly! We appreciate your business and hope to be able to assist you again in the future.

December 03, 2020

This dealership is very professional and customer friendly. From the moment I got there not knowing what was wrong with my 2019 Jeep, Michele Gerdon took control, put my mind at ease and got my Jeep More

by dmpatti29
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele Gerdon
Dec 05, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We're so pleased that Michele provided you excellent service and got your Jeep fixed and back on the road!Thank you for sharing your kind words and great review with us, and we hope to work with you again in the future!

Dec 07, 2020 -

dmpatti29 responded

I went back the second time to bring in my Jeep and everyone was so courtesy and professional and got me in and out with a loaner car. I especially want to thank Amy and Michelle for looking out for me.

December 02, 2020

The sales people are very friendly and attentive with customers also the people that work with the service Dept Also I like the cleanliness of the store. Would recommend you dealer to friends More

by Vic
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bishop, Sam Rivera
Dec 04, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you, Vic! We're glad you have had great experiences with both our sales and service staff, and that you felt comfortable and well accommodated at our dealership. We appreciate your recommendation and look forward to working with you again in the future.

November 20, 2020

Comfortable waiting area. On time service. One thing, they could not find my paperwork on service performed. Left without any invoice .when found please send me a copy by mail or e- mail. Thank you. More

by jnyspeez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Nov 20, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We are pleased that you had a great experience with our wonderful service staff! Thank you for sharing your 5-star review with us, and we hope you will visit again for your future car needs!

November 16, 2020

I bought my vehicle in for a noise they diagnosed it the same day and returned it within two days in the same condition I bought it in Thanks Empire Chrysler More

by Jgloria285@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Coyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Maestri
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lamberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Lenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Losco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Lenci, Brian Bishop, Katya Valencia, James Parkin, Terrance Fallon
Nov 17, 2020 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for sharing your topnotch experience with us, we are thrilled to hear that our service staff did an excellent job! We truly appreciate your business and positive review, and we hope to work with you again!

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