Empire Chrysler Jeep Dodge Ram - Service Center

My leased Ram 1500 Ecodiesel required major engine repair, from start to finish Michele was excellent. Typically dealing with another Dodge dealership I was accustomed to grouchy service personnel who repair, from start to finish Michele was excellent. Typically dealing with another Dodge dealership I was accustomed to grouchy service personnel who were less than happy to answer questions or really just answer the phone. Warranty had me tow the vehicle to Empire Dealership, my first experience working with them was great. Michele was extremely helpful the first night my truck got towed in and her and Tom helped me secure a long term loaner Vehicle while my truck was being serviced. A really great feature they use is a text messaging system, it was super easy to communicate with Michele and she answered my questions very promptly. I would recommend Michele and the service team at Empire Dodge, and due to my experience will consider Empire for my next lease. Thank you Michele! More

I only needed a inspection,which the price was $10, I paid with my credit card the service rep said I would be charged a 35 cent fee. I think this is petty. This was the only regret I have had at thi paid with my credit card the service rep said I would be charged a 35 cent fee. I think this is petty. This was the only regret I have had at this dealership. More

I called for an appointment in the morning and they got me in right away. Mike D and Brian did a great job. Thank you!! me in right away. Mike D and Brian did a great job. Thank you!! More

Showed up for an oil change late. I came from Oyster Bay which is not a short ride especially in rush hour. Jeep stopped servicing oil changes earlier in the day (which is there policy). They graciously a which is not a short ride especially in rush hour. Jeep stopped servicing oil changes earlier in the day (which is there policy). They graciously accommodated me anyway (not sure if it was the hospital uniform or the tiredness on my face) Needless to say I was beyond grateful. Thank you Everyone at Empire Jeep Service Center-you're good deed made my day! More

Joe (I forgot his last name) was fantastic service rep.kept me well informed of what was going on with my vehicle. Very personable. This is the second time I've been there and both times was a pleasu rep.kept me well informed of what was going on with my vehicle. Very personable. This is the second time I've been there and both times was a pleasure More

The service department scheduled a Quick appointment when I needed it., and the mechanics performed an excellent repair, The service Staff was courteous as knowledgeable. I needed it., and the mechanics performed an excellent repair, The service Staff was courteous as knowledgeable. More

had a very enjoyable experience on my visit. I needed a oil change, Brian Bishop was right there when I arrived, explained everything to me and kept me updated on the progress of the service. oil change, Brian Bishop was right there when I arrived, explained everything to me and kept me updated on the progress of the service. More

Brian was in great communication with me regarding my car service. He kept me well informed and was always polite. He continued to work with me from beginning to end. I recommend him to all cars needing serv service. He kept me well informed and was always polite. He continued to work with me from beginning to end. I recommend him to all cars needing services. More

Thank you to Johnathon R and Joe in service for taking care of seat problem and also Tom the service manager. Always bring my durango in for service and have an excellent experience!! Thank you for alway care of seat problem and also Tom the service manager. Always bring my durango in for service and have an excellent experience!! Thank you for always being professional sincerely SCOTT ZEMAN!! More

they missed diagnosed my repair. was not shifting out of first gear on occasions. no engine lights, ect ect, they changed out egr valve for 824.69 did not fix the problem. it may have been bad but of no co first gear on occasions. no engine lights, ect ect, they changed out egr valve for 824.69 did not fix the problem. it may have been bad but of no concern to me if i still cant drive the car. was not going into limp mode as they told me. i can go as fast as i want and plenty of power just stuck in first gear as i stated. did not need to change it at this time. they didn't listen very well when i told them the issues apparently. ialso had the wheel bearings replaced and now there is a terrible vibration when accelerating. i will now have to pay another diagnosing fee with another dealership to get shifting issue fixed and have the wheel bearing repair fixed as well. very poor customer service especially if your calling in and trying to talk to someone.brian never returned calls. have to call multiple times and only extension anyone answered was sales then get them to transfer you only to go to voicemail system, they are way understaffed and i felt like there deal was just running through a bunch of cars and fix anything to keep service rates up. definitely didn't do a good job troubleshooting this car and didn't seem to care that they made a mistake. no refund offered just bring it back and well keep trying "changing parts" till u cant afford it anymore. More