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Empire Chrysler Jeep Dodge Ram - Service Center
West Islip, NY
380 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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380 Reviews of Empire Chrysler Jeep Dodge Ram - Service Center
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March 09, 2021
My 67 year old father brought his vehicle in for service. The vehicle needed to stay to be diagnosed and fixed. The service dept refused to provide my father with a ride back home or even a loaner car. They The vehicle needed to stay to be diagnosed and fixed. The service dept refused to provide my father with a ride back home or even a loaner car. They kept giving him the COVID excuse. All day long all I see are loaner cars on the road from other dealers so COVID is clearly not the reason. Finally after arguing about this a mechanic was nice enough to provide him with a ride. FOUR DAYS LATER.. the car is finally ready. No courtesy ride was given. Needless to say I arranged a ride for my father and he was able to FINALLY pickup his vehicle. My father and myself are completely disgusted with this dealership. Leaving a 67 year old stranded with no willingness to help. I cannot believe that this is how empire treats their customers. More
by Viper
Employees Worked With
Brian Bishop
March 08, 2021
Katya Valencia promptly addressed my needs and too the appropriate action to complete the issues in a timely manner. Highly recommend this dealer. the service department has always displayed a high degr appropriate action to complete the issues in a timely manner. Highly recommend this dealer. the service department has always displayed a high degree of professionalism More
by rphil51
Employees Worked With
Katya Valencia
March 08, 2021
Went in for oil change and warranty recall 84Service was Went in for oil change and warranty recall 84 Service was good and very fast car returned in good condition and happy with service as always. Went in for oil change and warranty recall 84 Service was good and very fast car returned in good condition and happy with service as always. More
by billgeeky
Employees Worked With
Brian Bishop
March 05, 2021
Always a pleasure to come to this dealership the professional the knowledge of what needs to be done can’t put it words how relaxing I get knowing the job will be done fast and correct Thank you professional the knowledge of what needs to be done can’t put it words how relaxing I get knowing the job will be done fast and correct Thank you More
by manuel21
Employees Worked With
Brian Bishop
February 25, 2021
I and my wife were very satisfied with the service we received at your dealership. Megan Sheehan was very knowledgeable and understanding of the issues we were having with the rotating shifter on our 201 received at your dealership. Megan Sheehan was very knowledgeable and understanding of the issues we were having with the rotating shifter on our 2018 ram More
by 427 nova2
Employees Worked With
Megan Sheehan
February 22, 2021
Jonathon Rodriguez was the service advisor and did an excellent job of explaining everything to me and got me in and the job done in a timely manner. I was very impressed with his professionalism. excellent job of explaining everything to me and got me in and the job done in a timely manner. I was very impressed with his professionalism. More
by Dawn
Employees Worked With
Jonathon Rodriguez
February 21, 2021
On Saturday 2/13/2021 unable to start the car,triple A started it,the battery was 4 years old and decided to replace it.Jerome called Empire Chrysler service department, Brian Bishop answered the phone an started it,the battery was 4 years old and decided to replace it.Jerome called Empire Chrysler service department, Brian Bishop answered the phone and said to bring the car in for a battery replacement. BRIAN with his service team was able to get the job done right away! BRIAN has been my C300 service advisor for many years! More
by C300
Employees Worked With
Brian Bishop
February 16, 2021
Joe Dequire in service was excellent taking care of my Wrangler when I couldn't shift out of park. After the car was towed in Joe called and kept me informed the work to be done get me up and running Wrangler when I couldn't shift out of park. After the car was towed in Joe called and kept me informed the work to be done get me up and running More
by DANO
Employees Worked With
Tom Lenci
February 16, 2021
Everything is excellent, I take my 300 for trouble in the radio (GPS ) the dealer order new radio and replace now is OK, Brian is very gentleman, explain me this job take about hour, in 1/2 is ready, I'm ver radio (GPS ) the dealer order new radio and replace now is OK, Brian is very gentleman, explain me this job take about hour, in 1/2 is ready, I'm very happy. More
by CJAIME1204
Employees Worked With
Brian Bishop
February 11, 2021
Had nail in front left tire. Came to service and was told no problems it was fixed in under 1 hour just waited until service personnel was available. no problems it was fixed in under 1 hour just waited until service personnel was available. More
by billgeeky
Employees Worked With
Brian Bishop
