Empire Chrysler Jeep Dodge Ram - Service Center

If I could rate lower than 1 star I would. I requested the brake parts back as the car was a 2019 left over purchased end of February 2021 with less than 50 miles on it from a Dealer in Ct. We brought t the brake parts back as the car was a 2019 left over purchased end of February 2021 with less than 50 miles on it from a Dealer in Ct. We brought the car in to Empire as we no longer reside in Ct. During an inspection Pep boys said the rotors were warped and need to be replaced and that the brake pads were still good. Empire did confirm that but said this was not covered. Pep boys could have done the work but said a car with 19K miles should be under warranty . I requested the rotors and pads be returned to me and was told no problem as i wanted to get the analyzed, i am in the metals business and had a lab lined up check the metal. I never received the parts back and could not get the service back on the phone which I attempted over 40 times. I then spoke to a receptionist and requested a manager, they were none located at the facility , they would call me back. That never happened. I wasn't until i found some e-mail contacts on the internet that I got a response. When i explained to him what was going on he said he would call me back. Again that did not happen , when I reached out to him again he said he called but did not leave a message. Strange, a GM not leaving a message. Now i am out over 900.00 dollars with no recourse More

During my visit for service, everyone was very nice. I would definitely recommend this location to others. would definitely recommend this location to others. More

Will Polanco took great care of my Jeep Wrangler. My Jeep runs great thanx to him. I would not take it any other place. Thank you Will. Jeep runs great thanx to him. I would not take it any other place. Thank you Will. More

I have been going to you guys for about 2 years. I’ve always found the staff to be helpful, polite,and friendly. I’ve dealt with Britney. Nicollet and more recently joe. Couldn’t say enough about them always found the staff to be helpful, polite,and friendly. I’ve dealt with Britney. Nicollet and more recently joe. Couldn’t say enough about them More

He is very respectful he was giving good service and they did a very good job I would recommend this place to anybody thank you they did a very good job I would recommend this place to anybody thank you More

Came in for service and was greeted right away, very good experience and the work was top notch experience and the work was top notch More

Robert was very personable and updated me during my service. Recommended other service that my car needed. Service was completed in a ressonable amount of time. service. Recommended other service that my car needed. Service was completed in a ressonable amount of time. More

Very satisfied with the service handling for my Jeep. Very professional. Very professional. More

Express lane service was the best...coffee was good too! This was for a contracted free oil change...not sure I can afford their service normally as the labor rate is $154 an hour! This was for a contracted free oil change...not sure I can afford their service normally as the labor rate is $154 an hour! More

Joe in service extremely helpful and knowledgeable. Amy also helped also helped More