Empire Chrysler Jeep Dodge Ram - Service Center

Mayda Urena helped my with my car. My practically brand new JEEP had to be towed to Empire after a bad oil change at a non Jeep auto shop. Mayda helped alleviate an incredibly stressf My practically brand new JEEP had to be towed to Empire after a bad oil change at a non Jeep auto shop. Mayda helped alleviate an incredibly stressfully situation. She was extremely helpful, knowledgeable and very kind!! She communicated regularly throughout the duration of my service. She also responded to my many, many text messages. Extremely kind and patient!! Also, Alex (not sure of his last name) drove me to my vehicle. Very friend and helpful. Everyone there is super nice!! My car is as good as new!!!!!! More

My service experience at Empire was very welcoming . Ms. Miyda Urena was very attentive and respectful of my time . She show concerned for both me and my vehicle which was very pleasant . Great customer Ms. Miyda Urena was very attentive and respectful of my time . She show concerned for both me and my vehicle which was very pleasant . Great customer service . More

Joe Deguire and everyone else in the service department did a GREAT job taking care of my Jeep! did a GREAT job taking care of my Jeep! More

I have been using this Chrysler service department since the mid 80’s We buy our vehicles there only because of the service I will miss Tommy and Brian but can say without hesitation, I was very happy wi the mid 80’s We buy our vehicles there only because of the service I will miss Tommy and Brian but can say without hesitation, I was very happy with Rob. He was excellent! More

Mayda was amazing. She was so helpful in answering my questions about adding other services. She was so helpful in answering my questions about adding other services. More

A really good service experience. Mayda Urena helped me with my tire inflator issue. She was knowledgeable and nice. You need that these days. She was able to walk me thru what the Mayda Urena helped me with my tire inflator issue. She was knowledgeable and nice. You need that these days. She was able to walk me thru what the issue was and explain to me how she was going to fix it. she taught me how to use the inflator which at other dealerships they ask you to google it or read a manual like ikea. Thank you for the great experience. I will go back to empire for service from now on. More

Great dealership, very friendly and helpful and professional, WILL POLANCO, the service Manager helped me get my windshield replaced on my new 21 Wrangler Rubicon 392, he kept me in the loop with t professional, WILL POLANCO, the service Manager helped me get my windshield replaced on my new 21 Wrangler Rubicon 392, he kept me in the loop with the ordering of the windshield, loaner car ETC, really a great person and customer oriented. Highly recommend this dealership, and Will if you have any questions or issues. More

I bought my minivan in for some warranty work. Mayda Urena was my advisor and was extremely helpful in getting my issues resolved. My van was ready when promised. I will return here for service in Mayda Urena was my advisor and was extremely helpful in getting my issues resolved. My van was ready when promised. I will return here for service in the future. More

I didn't believe the General Manager Kyle said they would put two technicians on The job to replace a differential which is a big job. I thought for sure it would take at least 4 hours and he reassured me it put two technicians on The job to replace a differential which is a big job. I thought for sure it would take at least 4 hours and he reassured me it would only be 2 hours. I was pleasantly SURPRISED HE IS A MAN OF HIOS WORD. IT WAS FIXED IN 2 HOURS RUNS LIKE NEW. the WHOLE EXPERIENCE FROM CHECK IN TO CHECK OUT WAS VERY PLEASENT. Each person was very friendly and genuinely concerned I was properly taken care of. Highly recommend this dealership. More

Had an appt for an oil change and was in and out within an hour just like they promised an hour just like they promised More