Empire Chrysler Jeep Dodge Ram - Service Center

PUBLIC SERVICE ANNOUNCEMENT Stay away from Empire Chrysler Jeep in West Islip and for that matter the entire Atlantic Auto Group. I brought my car in for warranty service and after lying that my car Chrysler Jeep in West Islip and for that matter the entire Atlantic Auto Group. I brought my car in for warranty service and after lying that my car was done and they were waiting for payment, nothing was done under warranty. I waited 3 weeks, them telling me they were working on it, it's on the lift, the part they replaced didn't work and had to get a new part. All lies every day. And they never touched it. It was in the yard! I almost had to call the police to get my car back and wound up having to pay a $300.00 diagnostic fee just so I can take it to another Dealership. Now I have to dispute the payment with the credit card company and try to get my AC fixed at another dealership. Brad the service manager didn't know anything and kept saying we're here to help you. Lies! James Ingrassia lies about everything. One lies and the others swear to it. What have people come to to blatantly lie everyday without shame. I've done work for many dealership owners on the Island including Atlantic and would never do to them what they did to me. STAY AWAY FROM ATLANTIC AUTO GROUP, EMPIRE CHRYSLER JEEP IN WEST ISLIP. More

Check in was very accommodating and quick the share ride option makes things a lot easier! option makes things a lot easier! More

I recently had to bring my Jeep in for an issue. Joe Deguire went above and beyond to assist me. He kept me informed of what was going on, communicated great and was overall a pleasure to work wi Joe Deguire went above and beyond to assist me. He kept me informed of what was going on, communicated great and was overall a pleasure to work with. My wait was minimal and again I appreciated the updates and communication. Great job! Glad I chose Empire for my Jeep! More

I recently had the pleasure of working with Joe Deguire, a service advisor at Empire Jeep and I must say that my experience was outstanding. Joe's knowledge and expertise were evident from the start. He to a service advisor at Empire Jeep and I must say that my experience was outstanding. Joe's knowledge and expertise were evident from the start. He took the time to listen to my concerns and thoroughly explained the process of servicing my vehicle. His attention to detail and professionalism were truly impressive. Throughout the entire service process, Joe kept me informed and updated on the progress of my vehicle. He went above and beyond to ensure that everything was taken care of efficiently and effectively. I felt confident that my vehicle was in good hands. What sets Joe apart is his exceptional customer service skills. He genuinely cares about his customers and strives to provide the best experience possible. He was patient, understanding, and went the extra mile to address any questions or concerns I had. I cannot recommend Joe enough. His dedication to his work and commitment to customer satisfaction are truly commendable. If you're looking for a service advisor who is knowledgeable, reliable, and personable, Joe Deguire is the only one to go to. Thank you, Joe, for your outstanding service! More

Service dept. provided me with Excellent customer service from the time I pulled up in line even upon return of my keys provided me with Excellent customer service from the time I pulled up in line even upon return of my keys More

Very caring people,great service . will definitely recommend them to others .Even washed my Grand Cherokee will definitely recommend them to others .Even washed my Grand Cherokee More

Good service and overall it was a short wait for my oil change and car inspection. change and car inspection. More

Joe Deguire is always an excellent service manager. He keeps me well informed and is always professional He keeps me well informed and is always professional More

I was extremely satisfied with the service I went into the service department at one and left at three! the service department at one and left at three! More

This is our second car from empire they are awesome! From sales to service Gabe was great in selling me the car. He was patient and explained everything Paul has been outstanding with the issues wit From sales to service Gabe was great in selling me the car. He was patient and explained everything Paul has been outstanding with the issues with my new vehicle. He has been very communicative and had been a true customer service professional. Paul went above and beyond!!!!! More