Empire Chrysler Jeep Dodge Ram - Service Center

Rob in service was very helpful and friendly, but I can’t say enough about the professionalism of the manager, Will. I had a situation and he handled it with compassion and consideration and a sense of humor say enough about the professionalism of the manager, Will. I had a situation and he handled it with compassion and consideration and a sense of humor! Great company. More

Great service. Easy to make an appointment in a timely service. Would recommend to others Easy to make an appointment in a timely service. Would recommend to others More

Timely and very helpful. Amanda was a great help. Accurate on the amount of time it would take Amanda was a great help. Accurate on the amount of time it would take More

The service department was excellent. Rob was Great with communication throughout the time my truck was in for service. The entire process from schedule to pick up was painless. Rob was Great with communication throughout the time my truck was in for service. The entire process from schedule to pick up was painless. More

My daughter recently experienced a no start problem with her relatively new Jeep Wrangler. She had the Jeep jump started and drove immediately to Empire in West Islip. My daughter is a Nurse who works 13 her relatively new Jeep Wrangler. She had the Jeep jump started and drove immediately to Empire in West Islip. My daughter is a Nurse who works 13 hour night shifts and this occurred at work at the end of her shift. She needed to be back at work 9 hours later. Needless to say she was pretty stressed out. Our Service Advisor was Robert Sebor. Rob had the issue very quickly diagnosed and resolved. Rob has been our Service Advisor many times before and has always provided excellent guidance and service. Both Rob and Empire are highly recommended! More

Great customer service ! Quick service and the people at the service desk are always ready to help and know every answer to every question. Quick service and the people at the service desk are always ready to help and know every answer to every question. More

William Polanco treated my mother with nothing but sheer disdain due to circumstances that did not involve her nor myself at all. He allowed dealership politics and his ego to completely overshadow any shre disdain due to circumstances that did not involve her nor myself at all. He allowed dealership politics and his ego to completely overshadow any shred of desire to help a customer while sharing some pretty ugly personality traits during interactions. The owner of the dealership called us to apologize for his poor behavior, and even forced an apology from him personally, but his actions were still disgusting and unacceptable. Highly recommend using literally anyone else. Heck I’ll even try and be a service manager for a day. More

Will Polanco is an exceptional service manager and his staff are pleasant and extremely helpful I would recommend empire Jeep to all my friends and family staff are pleasant and extremely helpful I would recommend empire Jeep to all my friends and family More

Christopher Marino took care of us. Kept us informed and even was able to provide shuttle service Kept us informed and even was able to provide shuttle service More

Mayda Urena is awesome! She was super helpful and an absolute pleasure to interact with! She was super helpful and an absolute pleasure to interact with! More