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Empire Chrysler Jeep Dodge Ram - Service Center

West Islip, NY

4.9
382 Reviews

382 Reviews of Empire Chrysler Jeep Dodge Ram - Service Center

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December 20, 2023

They’re good but they’re improvements that could be made like better communication with the customer More

by jinuhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phœnix
Jan 03, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We sincerely apologize for any communication gaps you may have encountered during your interaction with us. Your feedback helps us identify areas where we can enhance our processes to ensure a more seamless and transparent experience for our customers. We have forwarded your concerns to our Management Team. Thank you and have a great day!

December 18, 2023

Service time very well. Every time I dropped vehicles for service, next day they call me to tell what happen with my car. Recommended this dealership. More

by B-TEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 19, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review and recommendation! Offering thorough and efficient service is so important to us, and we are glad that our team consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 15, 2023

Service dept. Is great. Sadly Waiting area only played Spanish music. Joe Deguire was my service representative and was a great help with my service. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance Fallon
Dec 18, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Don, Thank you for leaving Joe this positive feedback! It is a pleasure to hear that his assistance could be of great value to you on your recent service. Please drive safely, and do not hesitate to (let us know/ give us a call) if you ever have any further questions or concerns. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 14, 2023

Fenix and Rob in the service department were wonderful with getting my car fixed and keeping me up to date with the status of the repairs. More

by tinaspy41
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fenix, Rob Sebor
Dec 14, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Fenix and Rob this 5-star review and rating! Your safety and satisfaction is of the utmost importance to us, and we hope to continue serving you and your automotive needs for many years to come.

December 13, 2023

They took my truck in before my appointment and fixed the problem in 2 days More

by Raverito1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 14, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your wonderful feedback! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 12, 2023

Empire ROCKS again for me. From starting and honoring my appointment is definitely a GREAT 😃👍 start. The girls up front were courteous and delightful 🙂 to speak with and Joe More

by jvj12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose and Joe , Katya Valencia
Dec 12, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Johnny, Thank you for taking the time to leave us this positive review! Providing top-notch service is so important to us, and we are glad that Joe's and the team's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

December 11, 2023

2009 Dodge Challenger with 6653 miles. Robert Sebor (service advisor) took the time to converse with me and answer all of my questions before my car went in for servicing. He was very pat More

by challenger09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Sebor
Dec 11, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for leaving Robert and Edward this wonderful feedback! It is a pleasure to hear they provided you with the top-notch assistance that you so much deserve. Your safety and satisfaction is of the utmost importance to us, and we look forward to the opportunity to serve you again.

December 04, 2023

Professional and friendly staff. Fenix was my Service Manager. He explained what was involved to repair my car and the approximate time it would take. It was going to be a lengthy re More

by Catina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Coyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Maestri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Polanco
Dec 04, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Catina, Thank you for taking the time to share your recent service experience with us. We are delighted to hear about your positive encounter and your kind words about Fenix and our team. Your satisfaction is our ultimate goal and we are glad to have exceeded your expectations. Should you have any further automotive needs or require assistance in the future, please feel free to reach out to us.

December 01, 2023

Excellent experience staff knowledgeable and courtesy. Work done quickly and on time. Would recommend to others More

by carl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lamberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Lenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Losco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katya Valencia, James Parkin, Terrance Fallon, William Polanco
Dec 04, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for leaving us this positive feedback! Your kind words and recommendation means a lot to us, and we hope to exceed your expectations every time you choose us.

November 30, 2023

Great Service Always take my truck there and always have good service and friendly customer service More

by A.weller65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Schnettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know they are always friendly. We look forward to continue serving you and your future automotive needs for many years to come.

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