Back

Empire Chrysler Jeep Dodge Ram - Service Center

West Islip, NY

4.9
380 Reviews

380 Reviews of Empire Chrysler Jeep Dodge Ram - Service Center

Sort by
January 05, 2024

They have been taking care of my pick-up since 2014 and I am always happy with the service. I would recommend you to see Robert he is very king and attentive to you and your car needs. More

by gustavolucin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sebor
Jan 10, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Gustavo, Thank you for leaving Robert this wonderful review! Your continued support and loyalty means the world to us and we hope to continue serving you and your automotive needs for many years to come.

January 04, 2024

Joe is an excellent service rep. Took my vehicle in a day before scheduled,had it done early the following morning. Really great customer service. Thank you More

by caddycoupe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jan 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for sharing your positive experience with us! We are glad that Joe could get your automotive needs efficiently taken care of. It is our pleasure to serve you. Safe travels!

January 01, 2024

Quick and easy process getting my car in and out of service yesterday. Thank You. Happy New Year More

by Johnmarshall112977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lenski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We appreciate you taking the time to leave us this positive review! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We hope to continue serving you and your automotive needs for many more years to come. Happy New Year from our team!

December 31, 2023

Joe did everything for me to leave a happy customer . Thanks for making customer service a priority More

by Myo0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe deguire
Jan 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Joe this positive feedback! Our goal is to provide the top-notch assistance that you so much deserve, and we are glad we met your satisfaction. Should you ever need further assistance, please don't hesitate to reach out. We look forward to the opportunity to serve you again.

December 30, 2023

Incredibly friendly as always. Fenix my advisor listened to my concerns and I felt no pressure. Set me up with a Lyft shuttle which I didn’t know was an option but was incredibly More

by draven1284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fenix
Jan 05, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Fenix this excellent feedback! It is wonderful to hear that he took great care of you and your automotive needs on your recent visit. Your safety and satisfaction is of the utmost importance to us, and we hope to continue serving you for many more years to come.

December 27, 2023

Tom Calandra and his service writer Rob were so easy to work with. Rob was very clear with pricing and Tom also let me know some things about my truck that I should replace in the future to preserve it. Su More

by bouldalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Calandra, Rob in service
Dec 28, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Tom and Rob provided you with nothing less. We look forward to continue providing you and your vehicle with our best care in your visits to come! Safe travels.

December 22, 2023

I am very impressed with the service dept. at this dealership. I got an appointment within one day at the time I wanted. Another dealership tried to put me off until Dec.29, 3 weeks after I ca More

by vintagegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DeGuire and the service manager (sorry I don't know his name).
Dec 28, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Bill, thank you for taking the time to leave us this amazing review! We are so glad that Joe and the team provided you with the A+ service that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Safe travels!

Dec 28, 2023 -

vintagegas responded

Thank you for your email of gratitude. I appreciate it. Your staff deserved the praise. They were OUTSTANDING!

December 22, 2023

Excellent and friendly service. Always a pleasure coming in for an oil change! Service department is always efficient and effective. More

by Mike R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Coyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lamberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Lenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Losco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Cadolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pasquariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katya Valencia, James Parkin, Terrance Fallon, Kimberly Jaramillo
Dec 28, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Mike, Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team consistently provides you with nothing less. We hope that you continue to choose us for all of your future automotive needs!

December 20, 2023

They’re good but they’re improvements that could be made like better communication with the customer More

by jinuhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phœnix
Jan 03, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We sincerely apologize for any communication gaps you may have encountered during your interaction with us. Your feedback helps us identify areas where we can enhance our processes to ensure a more seamless and transparent experience for our customers. We have forwarded your concerns to our Management Team. Thank you and have a great day!

December 18, 2023

Service time very well. Every time I dropped vehicles for service, next day they call me to tell what happen with my car. Recommended this dealership. More

by B-TEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 19, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review and recommendation! Offering thorough and efficient service is so important to us, and we are glad that our team consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

...
10
...