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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,297 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,297 reviews

October 31, 2024

I recently had to bring my truck in for service at Empire. I was fortunate to have Paul, the service manager, assist me. He went above and beyond to keep me informed, making the process as smooth as p More

by james
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
Oct 31, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

James, Thank you for sharing the positive experience you had with Paul! Your safety and satisfaction are our utmost priorities, and we are glad that he took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 16, 2024

Luis Perez was very knowledgeable and a pleasure to work with. He thoroughly took us through all options avaialble to us. More

by cblando
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Perez
Oct 16, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Luis this 5-star rating! We are glad that he was both helpful and informative. Our guests satisfaction is our utmost priority. If there is ever anything more that he and the team may assist you with, please do not hesitate to give us a call!

September 27, 2024

Great experience at Empire Jeep of West Islip. Seavy Williams continues to provide excellent service. My recent visit - he was very helpful and what stood out was how he is looking out for the cus More

by Lis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seavy Williams
Sep 27, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Lis, Thank you for sharing your positive experience with us! We are so glad that Seavy provided you with the quality care that you deserve. Your safety and satisfaction are our utmost priorities. We hope that you continue to choose us for all of your future automotive needs!

Sep 28, 2024 -

Lis responded

You’re welcome. My pleasure and thank you again Seavy..

September 21, 2024

My salesman Justin was very knowledgeable and Sean the finance manager was accommodating. Everyone there made my experience one of the best I had leasing a vehicle. More

by alan.dellunto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean, Justin Pasquariello
Sep 23, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Alan, Thank you for your wonderful review! We are glad you enjoyed your visit with Justin and Sean and we are happy to hear they took exceptional are of you. Congratulations on your new vehicle!

September 14, 2024

Worst customer service from a dealership. Tried to buy a car and from another state. Made an offer over the phone to the sales woman. Said she would call me back, never did. I texted her and More

by Jimmyfornito
Recommend Dealer
No
Employees Worked With
Kimberly
Sep 16, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We regret to hear that you had this experience with us and we do apologize for the lack of communication from our staff. We'd like the opportunity to discuss this with you to see how we can help. Please contact our General Sales Manager, Shameiqua Pittman, at (631) 635-1166 or at spittman@eagny.com.

September 09, 2024

Came in for scheduled oil change . Jim my service Rep was great. My car was in and out as promised by JIM. Jim kept me informed and answered all my questions. My tires were rotated, my More

by usslaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM
Sep 12, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for taking the time to leave us this positive review! We are glad that Jim took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that Jim and the team may help you with, please do not hesitate to give us a call.

September 07, 2024

Excellent and on time service with a knowledgeable and helpful staff. It was one of the most positive service experiences we have ever had. More

by aom1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Schnettler
Sep 12, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team provided you with quality and efficient service. We hope that you continue to choose us for all of your future automotive needs!

September 07, 2024

The staff was incredibly knowledgeable, friendly, and attentive, making the car-buying process smooth and enjoyable. More

by leetina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Ortiz, Kyle Cadolino, Justin Pasquariello
Sep 12, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Congratulations on your new vehicle! Providing a seamless and remarkable experience is always our goal, and we are glad that our efforts met your satisfaction. We thank you for your positive review and we hope to see you again when the time comes for your vehicle's first service. Safe travels!

September 04, 2024

Lance was extremely helpful in handling my service appointment and made it quick and easy. More

by Fitz1015conway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
Sep 12, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review! We are glad that Lance took great care of you and made your experience with us as smooth as possible. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 28, 2024

Quick and easy experience! Paul and the entire staff was very friendly and attentive! Moving forward I will choose to service my vehicle only at this location! Thank you! More

by TonyC190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 30, 2024 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Tony, Providing a smooth and efficient experience is always our goal, and we are glad that Paul's efforts met your satisfaction. We look forward to continue providing you with our best care in your visits to come. Thank you and safe travels!