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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,293 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,293 reviews

October 26, 2012

After leaving another local dealer I thought this is the last chance I will give a jeep store. From the moment I was greeted by my salesman John Murphy and shown the srt8 jeep grand Cherokee I was impressed More

by Gwl86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Leonard , John Murphy, Kyle ?
October 25, 2012

This was by far the worst experience I've ever had purchasing a new vehicle. Not only was I not properly informed of having a balloon payment at the end of my finance loan but when I said I had no ide More

by angryDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick, Jay
Oct 27, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

I would like to moment to introduce myself. I am the customer relations manager here at the dealership and want to apologize for the experience that you had here. We do not want a customer ever to feel like they were mistreated and we are sorry you feel that way. My General Manager would like to meet with you and discuss the situation at hand. Would you be willing to meet with him to see if we can rectify the experience you had?

Oct 28, 2012 -

angryDN responded

It is against my better judgement but I'll agree so hopefully no one else has to go through with what I did.

Oct 31, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

I hope that you and your family have safely survived the hurricane and hope all is well. Again, we appreciate you giving us this opportunity to rectify the experience you had. What day works best for you to meet with our GM?

Oct 31, 2012 -

angryDN responded

Either tomorrow or Friday morning work best for me.

Nov 02, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Can you do later this evening?

Nov 03, 2012 -

angryDN responded

No. The next time I'm available would be next Friday the 9th in the morning.

October 24, 2012

Purchasing my car from Atlantic Chrysler Jeep was by far the best experience ever purchasing a car. When I got there Maryann greeted me right away. She knows everything there is to know about all the cars More

by XtinaJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina in finance, Maryann and Rich in sales
October 23, 2012

Kim went out of her way to really answer all my questions, and she really did everything she could with the price. I winded up being happier than I expected to be with the new vehicle. I wish I cou More

by ant1862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KIM
October 16, 2012

I would like to take this opportunity to thank the people over at Atlantic Dodge. When I first arrived I was greeted with friendliness and was introduced to Genevieve. We easily got through the informati More

by dynamicdave1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genevieve and Maryann
October 14, 2012

I dealt with Roy. He was friendly and wasn't "pushy" at all. The price was excellent for the Jeep Overland; better than any other dealership. I strongly recommend Atlantic Jeep and esp. Roy. More

by Didilev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Dobkowski
October 09, 2012

Can you say " bait and switch". Found a jeep Cherokee on their website and called about it. Sales person confirmed they had that vehicle in the lot after giving them the lot number. We made an a More

by Cpemd
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken , Jocelyn
October 05, 2012

My experience dealing with john Murphy at Atlantic Jeep was very easy and relaxing. He had the knowledge and experience to answer any and all questions we had not to mention he was able to find us exactly More

by rory.vanderbilt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Murphy
October 02, 2012

Ryan made my overall purchase experience extremley pleasurable. Would highly recommend him to future buyers. He made the transition experience from my 2008 jeep to 2012 jeep an easy and stress free o More

by Cwehrum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan doheny
September 14, 2012

Very knowledgeable and friendly Sales representative. (Stacey) From the Cashier Kathy to the New Car Prep, Mike DeSivo, the service was exceptional. I would definitely recommend this dealership to eve More

by barbara.cushmanbouchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey in Sales, Jason in Finance, Kathy, Mike DeSivo in New Car Prep