Empire Chrysler Jeep Dodge Ram of West Islip

I'm rewriting my review because I feel they deserve a second chance under the new management. Anthony went absolutely above and beyond to try an make me happy by refinancing at a better rate and longer t second chance under the new management. Anthony went absolutely above and beyond to try an make me happy by refinancing at a better rate and longer term. I know how much he worked at this because i see the 10+ different banks that checked my credit report. I have no doubt it was the best deal I could have got at the time, and although the original deal didn't happen under his watch, he did the best he could under the circumstances and I am grateful for that. He clarified and provided the missing paperwork from the original deal. Danielle, thank you so much for listening and hearing me out and getting me results, you are an awesome person and keep doing what you do - every car dealer should have somebody like you. And Jason of course was his usual cool and slick self. The man of the hour though is my new sales guy Ryan. He was thrown into this attempt to do me right as my go-to guy between management and service - I couldn't have asked for a better man for the job. He reset my expectation and restored my faith in this dealership and humanity in general, and in the end, I got a much better loan and a new friend. Thanks for everything everybody, although it's not perfect, I have no doubt my future car purchases from any dealership Anthony or Ryan work at will be a smooth experience. More

Jake was a great sales man that helped me every step of the way and gave me a great price on a great jeep. His knowledge about the jeep was very impressive and showed me things that I would never of known the way and gave me a great price on a great jeep. His knowledge about the jeep was very impressive and showed me things that I would never of known without his guidance. I would and will recommend all my friends who are in the market for a jeep to come to jake and get a great deal and a great experience More

we knew what we wanted and atlantic jeep had our vehicle on the lot. they worked with us for a great financing rate and also gave us a good deal on our 2013 jeep wrangler. the staff was very helpful and on the lot. they worked with us for a great financing rate and also gave us a good deal on our 2013 jeep wrangler. the staff was very helpful and made our purchase worth the wait. We love our new wrangler and would definitely refer our friends to Gary and his crew. More

I had nothing short of a spectacular experience during this transaction. Great communication, great sale team, it was honestly a pleasure to buy this car. this transaction. Great communication, great sale team, it was honestly a pleasure to buy this car. More

I have to start my review with the fact that this dealer sells Chrysler products and my main problem is with the Chrysler product. Unfortunately this dealership sells Chrysler and takes the hit when Chrysl sells Chrysler products and my main problem is with the Chrysler product. Unfortunately this dealership sells Chrysler and takes the hit when Chrysler products brake down. Salesman Kyle Julian was a pleasure to do business with. No problems with him. Purchased a brand new Town and Country Touring Van. Brand New. Drove it home to Bay Shore on Thursday, June 20th. On Sat, June 22, packed up family for our first ride in our new automobile. Car started up then simply lost power and died. Did this several times and we canceled our plans and barely got the vehicle back home. Once engine shuts down, steering is lost as is just about everything else. A very serious problem that could result in a dangerous accident and serious injury of occurred on a major highway. Vehicle was towed back to Atlantic Chrysler on Sunrise Highway In West Islip on Sat, June 22nd. Manager Kyle assured me he would get the vehicle back to its 110%. I was requesting him to give me a different vehicle since this lease was signed less than 24 hours prior. He refused and I must admit, this Kyle needs some help in customer relations. Rich in service was professional and nice. However, my problem could not be duplicated as no codes appeared. I asked him to drive the vehicle a while to see if the problem happened again and he willing agreed. When the problem still could not be duplicated, Chrysler corporate was called by me and they were completely useless. Chrysler does not stand by its product. However this dealership continued to work with me knowing my concerns and fears. Together with Danielle in customer relations and service tech Frank and service manager Chris, we came to an amicable agreement. Frank and Chris took the time to explain everything they did to the vehicle and were very confident the problem was resolved. They were very patient with my questions and showed a true concern for my safety. I have faith in their expertise as I have had several vehicles serviced with them through the years and never had a problem. Although I would not recommend a Chrysler product, I would recommend Atlantic's service department and their customer service. More

I picked up a new Wrangler Unlimited about a month ago. During my search I dealt with many dealerships in Suffolk and I was disappointed in all of them. I didn't even give Atlantic a shot because I was und During my search I dealt with many dealerships in Suffolk and I was disappointed in all of them. I didn't even give Atlantic a shot because I was under the impression that they'd be a shady, old school style dealership because that's the impression I've always gotten from their automall's too goo to be true advertisements. My only experience with them was calling them about a loaner car and running in to their parts counter and both were great experiences. I eventually bought my Jeep in the city and all of the dealers out here told me they wouldn't give me a loaner because I hadn't bought my car from them - good job, now I won't buy my next car from you either - genius strategy guys. The girl on the phone at Atlantic said she'd check for me and told me that they normally don't provide loaners in my situation, but they'd be able to if I called them in advance. This was thrilling news. A few days later I stopped in to grab an oil filter and I encountered a bit of a wait because of of their parts guys were busy. I don't know the gentleman I dealt with's name, but he had long hair, and sensing I was in a rush and had been waiting a bit he was very accommodating. It wasn't the biggest thing in the world, but it was apparent that he understood customer service and actually cared. I'll be back to Atlantic and that's a lot more than i can say about the 6 Chrysler stores I visited during my Jeep shopping experience. More

Ryan was very friendly, informative and concerned for my satisfaction. Jason, in finance was equally as helpful and friendly. I have already recommended the dealership to other family members and friends. satisfaction. Jason, in finance was equally as helpful and friendly. I have already recommended the dealership to other family members and friends. More

Steve was great. He was friendly, logical and honest. At our age we would have been turned off by a a high pressure saleman and Steve handled working with us very well and got us a very good deal. He has At our age we would have been turned off by a a high pressure saleman and Steve handled working with us very well and got us a very good deal. He has also been in contact with us several times since the sale. One issue is the shortage of finance people and always having to wait to see one. The biggest disappointment was the interest rate on your financing. We have excellant credit...850+ and were not able to get an interest rate below 4.9% without giving up the incentives or getting gap or gap+ insurance. We had to speak to Jason, the financial rep. who is a fast talker, a second time to get a better understanding of all the numbers. I think it is disgraceful by Chrystler, being forced to either give up the incentives or get the extra ins. for a lower interest rate, and it was almost a deal breaker. We are the kind of customers you want to have and also third time returnees to the Atlantic dealerships having leased/purchased two Honda Accords prior to this purchase. Exceptions should be made for well qualified, returning customers like us. More

I found the salesmen Shawn to be friendly helpful and knowledgeable about the vehicle. He worked to ensure my satisfaction and made the transition from my old vehicle to the new purchase easy and unevent knowledgeable about the vehicle. He worked to ensure my satisfaction and made the transition from my old vehicle to the new purchase easy and uneventful. He worked well with management who assisted in the final sale. I would have scored the experience as “great” had it not been for a miscommunication regarding the final sale, but was pleased nonetheless with the outcome with assistance from the finance manager Mr. Leonard. More