Empire Chrysler Jeep Dodge Ram of West Islip

For starters, I work in the service industry, I am never one to go out of my way to "review" or share my horror story when it comes to BAD customer service. I like to make mention of good situations, and re one to go out of my way to "review" or share my horror story when it comes to BAD customer service. I like to make mention of good situations, and reward those who deserve it. Unfortunately, today, that won't be the case. I have NEVER been so displeased and taken back by the lack of competence and professionalism, as I have over the last month+ dealing with this dealership. In July I leased my FIRST EVER brand new vehicle, a 2013 4-door Jeep Wrangler from this location. I will say that they did beat the competitors price wise, not by much, but enough to make a difference in my eyes. My sales rep was far from the best, but I was too excited to take concern. We looked at one jeep, which seemed to be okay, priced it out, price worked.. then I found out it had roll down windows .. I wanted power. To some this may be a small issue that can be over looked, but not for me, what can I say, I am picky. My rep turned to me with a little attitude and said "really, roll down windows is REALLY a deal breaker for you?".... yes, sir, yes it is... and last I checked I am the one making the payments, so I think I have the right to determine whats a deal breaker and whats not. I bit my tongue. Next day I had my truck ... I was ESTATIC!!! My dream car was finally mine!!! Not so much anymore. 3 months, 3,000 miles... time for a oil change. I make the appointment. Saturday 9:30. We arrive at 9:10, truck goes right in. Awesome. .. 3 1/2 hours later... my trucks finally done. I grew up in a repair shop, never did I see a oil change take that long...still, I bit my tongue. We get on the road, only to find out that the shop never latched 1 side of the hood down... that was a scary moment. Thank GOD no damage was done, surprisingly. We caught it just before it would have been too late. I called, I make them aware...but kept it civil. Go to drive the truck the following weekend (Its parked during the week) .. check engine lights on, trucks not shifting gears, and there is a weird smell coming from the front end. Keep in mind that prior to the oil change, this truck like a champ and I had NOTHING but good things to say about its performance. Had to take Monday off from work and bring the truck to the shop.. they put me in a rental from enterprise, because they had no loaners. Fine. 3 hours later I get a call that I have to bring the rental back and get into a loaner... I dont live local, this is a major inconvenience, but I do what I have to do. Monday im told it needs a torque converter. Pretty soon, considering its BRAND NEW, for such a serious issue, but what can I do. Tuesday.. I hear nothing. Wednesday... nothing. Thursday I have to make the call to find out what the heck is going on with my truck. Needed another part, should be done tomorrow. I cant get there Friday... not a problem come Saturday. Great. No word Friday, no word Saturday. I call Saturday and the "skeleton" crew knows nothing about my truck... good thing I didnt go to get it. Monday I call. They tell me ANOTHER part is on order... nice to know. I express my concerns about the lack of communication, they apologize. Truck should be ready the next day (Tuesday).. its not. FINALLY, I pick it up on Thursday. All seems well. Drive it 150 miles or so and on sunday morning.... you guessed it! Check engine light, not shifting, same smell and now, its got a HORRIBLE whinning/buzzing noise to boot. On the way to bring it back to the shop Monday morning, the truck decides it wants to COMPLETELY stop shifting and responding to the gas pedal, mid left turn onto a extremely busy main road with a 45 mph speed. Imagine how that almost played out for me. I finally make it to the shop (keep in mind since ive been having this issue, ive only been getting 12 miles to the gallon as opposed to the 23 i should and used to be getting on the highway... hello $$$) ... I pull up, forman comes out to take a road test with me... We get in the car after it sat for all of five minutes, and the check engine lights off and its running fine. Go figure. They scan it to pull up the record, it shows there was infact a code. They do an "initialization" which clears and resets the computer, from what i gather... which I was told should have taken care of the issue. We agree that they will still keep the car to drive It and make sure theres no additional problems. They put over 200 miles on it... nothing. Runs perfect. We pick it up on Friday. Put about 40 miles on it... and guess whats back as of Saturday morning!!! Now, I have had ENOUGH. It has cost me over $300 in gas back and forth to the delearship, not to mention the gas in the loaner, and the money I lost having to take off work to deal with this HEADACHE. I dont feel safe driving this truck anymore. I want OUT. You bet I called that dealership and I was HEATED. I was loud and stern, like I believe I have the right to be. I deal with the person who was the manager when I first got the truck, who ironically is now just a salesperson (oh, and the salesperson I dealt with originally, ironically doesnt work there anymore. Brothers may I add.) Im livid. Wouldn't you be? He says xxxx talk to the GM and promises a call back from him or the GM directly that day. In the meantime, my boyfriend brings the truck BACK to the shop for the 3rd time. He speaks to the manager turned sales rep AND the salesperson who didnt work there anymore, but as of today, apparently does again. They proceed to tell my boyfriend that they "aren't the ones who fixed the car" and the re-hire proceeds to roll his eyes as my boyfriend speaks and addresses our concerns and requests to be taken out of this truck and either be put in a new WORKING truck, or have our downpayment returned so we can take our money elsewhere to a dealership that deserves business (ps. The eye roller is the same one who had a problem with my roll down window deal breaker, may I add) Here it is 12:15am Sunday morning. Think I have been calked back... nope. Cant wait to see what Monday brings. Hope sharing this long headache of a disaster encorages you to think twice. Ps if no stars was an option. Theyd have that from me. More

While I was very satisfied with my overall experience buying my Jeep, I was disappointed that the Jeep wasn't detailed at purchase. I was told it was being done and when I got it home, could see that it buying my Jeep, I was disappointed that the Jeep wasn't detailed at purchase. I was told it was being done and when I got it home, could see that it was basically just ran through a car wash. Rich was great, no high pressure, which is a major reason I bought it there. I felt very comforable that he wasn't just trying to close the deal but that he really cared about my being happy. I would recommend this dealership to my friends and family. More

There is no way to compare the level of service of this dealership and the 2 sales and mgt members I dealt with other then to say fantastic. I recently leased a Hyundai from the auto mall for my son the e dealership and the 2 sales and mgt members I dealt with other then to say fantastic. I recently leased a Hyundai from the auto mall for my son the experience form the beginning to the end was horrible. The car was in bad shape when I picked it up scratches etc the sales man was pushy and un professional I will never go back there again. My wife and I walked into your dealership and we where immediately greeted by a woman who asked us if we needed help. A few seconds later Stacy came over and introduced herself and explained all about the minivan we where looking at. We took it for a spin and Stacy's knowledge of the van was great. We then set down went over our options about getting out of Honda lease. A few minutes later we had a great deal. Then Anthony came over to finish up same paperwork he was pleasant and professional and within a few hours we drove home our new town and country. Thanks for a great experience. Thanks to these two members of your staff I am coming back next week to get out of my caddy lease and get into a new 300 Helene and John Spatola More

Ryan and Tom embody the traditional American Work Ethic; a professional, respectful, courteous and above all HONEST interaction with the consumer! They're an asset to the Atlantic Auto Group and the auto sa a professional, respectful, courteous and above all HONEST interaction with the consumer! They're an asset to the Atlantic Auto Group and the auto sales community. It was a totally positive and pleasant new car purchase experience. I would whole heartedly recommend these to highly professional representatives as well as the Atlantic Auto Group to anyone in the market for a new vehicle. More

Kim was great to work with. We looked at used cars first with her. Didn't really see anything. She showed us the new Durango,and with the incredible price and financing they gave on it. Couldn't refuse. Ver with her. Didn't really see anything. She showed us the new Durango,and with the incredible price and financing they gave on it. Couldn't refuse. Very friendly staff . Would recommend them any time. More

Gave me a great deal on a new Grand Cherokee and took my Honda Pilot in on trade. Hunted for the model and color that i wanted and was successful. Great vehicle, love it. Thanks Atlantic Jeep!! Honda Pilot in on trade. Hunted for the model and color that i wanted and was successful. Great vehicle, love it. Thanks Atlantic Jeep!! More

I went to another Ram dealer first, just kicking tires, DID NOT like the way I was "played" by the sales person , who had No experience/knowledge of RAM, & was treated like a nobody by the rest of the pers DID NOT like the way I was "played" by the sales person , who had No experience/knowledge of RAM, & was treated like a nobody by the rest of the personnel. Atlantic JEEP/RAM was recommended to me, & let me tell you, the absolute BEST Experience !!!. I dealt with Kyle & Quentin. I was thinking of turning in a leased vehicle early, if Ii could get a good deal on a RAM. Quentin handled the whole car buying process perfectly, lead me each step of the way in choosing what I want, was looking for, then what I could afford. Found me one in stock, talked to Kyle, came back with a offer I couldn't refuse, no haggling b.s going back & forth 50 times, I shook on it & 1 hour later I was picking up my New truck. They made the Whole process PAINLESS especially the turning in of the leased car, They handled EVERYTHING for me. dead serious, 1 hr later my RAM 1500 was ready, NO B.S. Quentin was on his game, he knew everything about the RAM truck, he went over everything in the truck before I left. I'm 47& This is the second new car I've bought in my life .always stayed away from car dealers because of the rap they get for screwing you around. NOT HERE !! I will Definitely buy another vehicle from them, They treated me Great ! More

Mr. Sla Burriesci not only provided us with excellent and expertise service during the process of purchasing our new 2014 Jeep, but he kept us constantly informed of everything that was going on the entire t expertise service during the process of purchasing our new 2014 Jeep, but he kept us constantly informed of everything that was going on the entire time. We can't thank him enough and we will highly recommend him in the future. Also need to say thank you to the Finance staff that helped to make this purchase a reality. Regards, Mr. & Mrs. Pace More

Steve was very helpful, knowledgeable, friendly and accommodating. Would recommend you work with him. He came in on his day off to make sure the car was 100% to pick up. accommodating. Would recommend you work with him. He came in on his day off to make sure the car was 100% to pick up. More

Jason was a pleasure to have as a salesman very helpful! You have great employees there and they are very respectful. Thanks for the experience You have great employees there and they are very respectful. Thanks for the experience More