Empire Chrysler Jeep Dodge Ram of West Islip

The New Jeep I've previously owned a Jeep Wrangler which my grandson is now driving. Decided it was time to get another & decided on a Rubicon HARD ROCK.. All the I've previously owned a Jeep Wrangler which my grandson is now driving. Decided it was time to get another & decided on a Rubicon HARD ROCK.. All the bells & whisles.. It's everthing I expected...& more! Tim G. @ ATLANTIC made it all rather painless! I'd recommend him to a friend... As a matter of fact already have! More

Differcult to find great job Joe K Salesman Jay had his work cutout for him but came through with the vehicle I wanted,it came all the way from Virginia. He was very helpful and Joe K Salesman Jay had his work cutout for him but came through with the vehicle I wanted,it came all the way from Virginia. He was very helpful and professional. The other dealerships where not as helpful, didn't even offer a test drive. Jay came highly recommended by my son who also leased his vehicle the week before. My overall experience was excellent. More

Great Experience The whole process was a positive experience. I had just been an accident, in which my truck was totaled. Each person I dealt with at the dealership, s The whole process was a positive experience. I had just been an accident, in which my truck was totaled. Each person I dealt with at the dealership, showed concern for me. They worked very hard to get me the vehicle I wanted, and in the time frame I needed it. More

Great Job I was previously working with another dealership and in no way were they as courteous with the budget I had to work with. As well as my Trade Value I was previously working with another dealership and in no way were they as courteous with the budget I had to work with. As well as my Trade Value More

Service xxxx I brought in my 2007 Chrysler 300 for service last week. After being to made to feeling like I was a bother to the service department because I didn't I brought in my 2007 Chrysler 300 for service last week. After being to made to feeling like I was a bother to the service department because I didn't have an appointment that I was told I didn't need one when I called the prior week. Before I could even explain what was wrong with the car I was being sold a 4 wheel alignment for $149.00 that after I said I could have done at Mavis or Pep-boys for cheaper (I had to call Mavis and Pep-boys to prove I was right) I was then offered the 79.00 price match. I explained the problems with the car, confirmed my warranty and was told they will see what they could do about getting it in. About 4 PM, I dropped it off at 7 AM, I received a call and was told that everything was under warranty but wouldn't be ready till tomorrow. They did offer a rental through Enterprise and I was given a Focus that was dirty and the fuel light was on (but that's another story). So the next day I go to pick up the car and there was a charge for the alignment (the car had significant front end work done and required an alignment as part of the repair) but after asking for the charge to be removed again the service writer tried to make me into a fool. It only gets worse, after paying I go outside and the valet brings the car around and there is a hit mark on the rear bump with damage to the paint and plastic bumper cover and trim. The service writer and manager come out and the manager starts rubbing it with his hand saying its just dirt. He also acknowledges that it wasn't on the inspection sheet from the morning when I dropped it of so he was going to take credit for it. I offered him to refund my repair payment of 249 dollars (warranty + alignment) and he said he had to talk to his boss tomorrow but would call. Well the next day guess who ended up calling who, you guessed it me. I then was told by the service managers boss that they weren't paying for any damage and that I should contact my insurance company to report a claim. I can tell you in addition to my dissatisfaction I heard nothing but bad stories while sitting in the repair waiting room for my ride home. So take my advise steer clear of this place at all cost unless you would like similar treatment. More

made the process painless and love our vehicle Wasn't making any headway at another dealership , glad I had opportunity to meet Rich . We Had a deadline for delivery and other goals as well, thank Wasn't making any headway at another dealership , glad I had opportunity to meet Rich . We Had a deadline for delivery and other goals as well, thankfull to say he helped us achieve them all !!!! True professional ;made the process smooth and we really are enjoying our new jeep More

Wonderful The customer service was unbelievable, they always greeted me when I walk in, everyone always have a smile on there face . They said they would make i The customer service was unbelievable, they always greeted me when I walk in, everyone always have a smile on there face . They said they would make it work and the did.. I will recommend this dealership to my friends and family!! More

Felt like home The dealership's Staff were excellent in finding out what I was really looking for. Rich Link, Jay Waters and Christina did everything in their power The dealership's Staff were excellent in finding out what I was really looking for. Rich Link, Jay Waters and Christina did everything in their power to make sure everything worked out for me. The manager, Brendan Miller, was very helpful as well. Thanks Atlantic CJDR for the wonderful experience! More

Excellant Purchase Experience I purchased a Dodge Journey for my wife from Atlantic Chrysler Dodge. It was a very pleasant experience. The salesman, Ted Dekams, was very friendly a I purchased a Dodge Journey for my wife from Atlantic Chrysler Dodge. It was a very pleasant experience. The salesman, Ted Dekams, was very friendly and able to quickly find a vehicle that suited my wife's needs and in my price range. Christina in financial was also a pleasure to do business with. Also, Jake Caruso was exceptional. He was extremely friendly and went above and beyond to make my wife feel comfortable in the Service Dept. I have also been taking my Doge Grand Caravan to this service dept. for several years. I usually deal with Rich and he has always been very friendly, knowledgeable and honest. More

Love my Jeep! I went to Atlantic Chrysler, Jeep, Dodge, Ram in West Islip last week and had a great experience! I dealt with Maryann Rocondino, Alex Gomez and who I went to Atlantic Chrysler, Jeep, Dodge, Ram in West Islip last week and had a great experience! I dealt with Maryann Rocondino, Alex Gomez and who were both nothing but professional and honest with me. I left there with a brand new Jeep and no anxiety because I knew they did everything they could to put me in the exact car I wanted. If you are looking for a car I highly recommend talking to Maryann! More