Empire Chrysler Jeep Dodge Ram of West Islip

Excellent service department friendly, professional, and respectful. My service advisor Leonardo Sicard showed patience with me taking his time to explain in detail through multiple texts and calls the wor respectful. My service advisor Leonardo Sicard showed patience with me taking his time to explain in detail through multiple texts and calls the work tp be preformed and the status of my truck. Dealing with Manager Paul Mitchell who could not do enough for me was absolutely comforting and I felt he was a person who truly cared about his customers. Empire is very lucky to have them on board. This service department is why my next truck and my wife's next car will be from this dealership and I will definitely be getting the extended warranty because they stand behind it 100%. More

Friendly and professional staff. This location always has a wide variety of vehicle inventory. The waiting area is comfortable. This location always has a wide variety of vehicle inventory. The waiting area is comfortable. More

Best most caring dealership in the world! Sultana is very patient sweet and extremely efficcent. Was sympothetic to all my needs and made everything right when I picked up the car went over e Sultana is very patient sweet and extremely efficcent. Was sympothetic to all my needs and made everything right when I picked up the car went over everything even pre programmed the radio stations. Chris the general manager I am a very difficult custumer and had the paitence of a saint taking a lot of money off the original purchase price and giveing me the maximum savings on the trade in of 2019. Thanks to the finance manager Sean for getting me an incredibly low rate in today's economy and having the patience of a saint. These people are an amazing team and Joe in the service department is just the best and helped with my needs. Very caring people with the best value and amazing inventory on great vehicles to choose from. Highly recommended no other dealship can match there kindness and value! More

Everyone was great! Rob stands out to me as he was the one who took my info and explained everything to me. Overall, very impressed w your waiting area too. Def would re Rob stands out to me as he was the one who took my info and explained everything to me. Overall, very impressed w your waiting area too. Def would recommend :) More

Great service really nice and helpful. Uber service was great really helped a lot would go there again Uber service was great really helped a lot would go there again More

Great job all around. Staff as very freindly and helpful. Took the time to explain the process. Staff as very freindly and helpful. Took the time to explain the process. More

Been going here for many years always very friendly and helpful, and always do a good job. helpful, and always do a good job. More

Leo was very helpful, can most definitely trust him and his team with my 23' grand cherokee altitude! his team with my 23' grand cherokee altitude! More

Empire has serviced our 2021 Wrangler since the first day we bought it - also at Empire. The Service staff has always been courteous and has worked with us from the beginning to ensure that our Wrangler has we bought it - also at Empire. The Service staff has always been courteous and has worked with us from the beginning to ensure that our Wrangler has maintained all required and /or suggested services and also expertly handled any surprise bumps along the way. Our service on January 21st included a normal maintenance and one of those bumps. The work done to support this was managed by Joe Deguire who clearly and expertly explained what was needed and more importantly why it was needed. Our Wrangler was in good hands. 5 Stars for sure! More