Empire Chevrolet of Hicksville

Suada was & Alicia were FANTASTIC ! !! These ladies were attentive and hard working...a big plus for Cheny !!! Thanks Tom for your knowledge and expertise.. !! These ladies were attentive and hard working...a big plus for Cheny !!! Thanks Tom for your knowledge and expertise.. More

Great service! Fast and friendly staff. I would recommend this service center to anyone looking for quality service. Fast and friendly staff. I would recommend this service center to anyone looking for quality service. More

Brandon Burns made the purchase of my new car very easy. He worked with me to insure I got a fair price and patiently answered all my questions. It was wonderful to work with such a fine salesman. I will be He worked with me to insure I got a fair price and patiently answered all my questions. It was wonderful to work with such a fine salesman. I will be sure to recommend him to others. More

I leased a car from here back on April 2nd. The process itself was pretty easy at first- Andre Galarza, the sales manager, was very helpful with the transaction and also gave me a fair price on The process itself was pretty easy at first- Andre Galarza, the sales manager, was very helpful with the transaction and also gave me a fair price on my trade in. I was given a temporary license plate as I registered my car in PA and was told that I would be contacted once the dealership has my actual license plates. However, of course no one contacted me afterwards and I myself inquired about the license plates when I realized my temporary plates were about to expire. I couldn't even get in touch with anyone for a few days and then I was told that the billing department did not have the correct insurance, which is not true since I gave them the correct insurance the day that I picked up the car. And even if that was the case, why didn't anyone review the insurance before letting me leave with the car? Or how come no one reached out to me and told me that the insurance was incorrect? I had to call myself for them to tell me that? Then I was told that they need another copy of the insurance and that they'll put a rush on the plates (this was on May 21st.) Now it has been over 2 months and I still do not have my registration or my license plates for my car. I have been continuously contacting the dealer and to this day, June 3rd, I am getting vague answers and I have no concrete timeline for when I should receive my plates. For over a month I have been forced to drive with expired license plates and I constantly fear getting pulled over or ticketed for having an expired registration. I am in college, and I have to leave for class an extra 20-30 mins early in case I get pulled over for the expired plates so that I don't miss my class. Sucks, doesn't it? I don't understand how a dealership can sell/lease a car and not follow up with customer regarding their plates and registration. Now today I'm being told that their 3rd party company that they deal with is responsible for the negligence.... the story keeps changing but what doesn't change is the fact that I STILL don't have my plates. If you're registering your car out of state, do yourself a favor and get a car from somewhere else because no one should have to deal with this nightmare and be forced to drive with expired plates since the dealer clearly doesn't care about their clients once they get paid and the deal is done. More

Suada helped me purchase my dream truck (Silverado 1500 ZR2), she made the process really easy and she answered all of my questions. Tom the sales manager was also great and very straightforward. ZR2), she made the process really easy and she answered all of my questions. Tom the sales manager was also great and very straightforward. More

Good service provided by seller, very nice vehicle at affordable price. Satisfied with the process affordable price. Satisfied with the process More

Efficient and provide adequate updates. Attentive and is always providing the best option and courteous. Attentive and is always providing the best option and courteous. More

Just purchased a vehicle at Empire Chevrolet. My salesmen Gerald Marichal was extremely helpful. It was a great experience. He is very knowledgeable and made the process so easy. My salesmen Gerald Marichal was extremely helpful. It was a great experience. He is very knowledgeable and made the process so easy. More

I had a wonderful experience with Gerald, Shaikh, and Leigh over at Empire Chevrolet of Hicksville. Gerald was extremely patient, pleasant to work with, understanding and made sure my requests were heard Leigh over at Empire Chevrolet of Hicksville. Gerald was extremely patient, pleasant to work with, understanding and made sure my requests were heard and applied towards the purchase of my leased vehicle. With todays market, I'm not sure I would've proceeded with this purchase had it not been for Gerald reaching out. Shaikh was exceptional. He spent days working on my behalf to procure the best deal possible for my situation. I can't thank him enough! Leigh was fantastic. She made the final steps of this process a breeze. My family and I are grateful to these 3, and would gladly due business with them again. Please, before you settle anywhere else, give these guys the opportunity to provide you with exceptional customer service, packaged with a great deal for your time. From my experience, this rarely exists in today's world. Be sure to ask for Gerald when you do! More

Clean, helpful, and efficient dealer. Communication with customers is done well. I am always satisfied with the service Communication with customers is done well. I am always satisfied with the service More