Empire Chevrolet of Hicksville

UPDATE on this awful experience. - as of Friday 3/31/23 not one representative attempted to call, leave a message or email in regards to this unprofessionalism. Clearly their rep - as of Friday 3/31/23 not one representative attempted to call, leave a message or email in regards to this unprofessionalism. Clearly their reputation stands. Today Sunday April 2nd the Chevy of Hicksville STILL had not released my plates after signing a form on 3/31/23 with signatures saying the deal did NOT go through and I requested my deposit back. They WITHHELD my plates so I could not purchase a new vehicle which should have been released immediately at the cease of sale on 3/31/23. They had ALL day Saturday to also do this. Today Sunday 4/2/23 they claimed NO ONE was in store to release my plates and that I would have to wait until tomorrow….. So buyers beware now you know apparently you cannot buy cars at this location on sundays and go home with it….….. is what I was told. So why would anyone want to go here???? Or was this a fabrication? Unfortunately as stated no one has tried to reach out to my husband or I in regards to this and their reviews will STAND. To further tarnish their reputation when the new dealership was calling empire to get my plate release they also lied to them. Not until I had to involve legal and basically have Nassau county police dept involved did someone magically “release” my plates within FIVE minutes of me stating legal action would take place, with proof of my termination of sale…… so….. wait you could release my plates???? Nail in the coffin. I’ll still wait for a call More

Service used to b great, they change their name now service is subpar. Can’t find out if car is done unless you speak to person who checked you in. Waited on phone for 10 minutes and was disconnected. service is subpar. Can’t find out if car is done unless you speak to person who checked you in. Waited on phone for 10 minutes and was disconnected. Called again they tell me someone will call me back. Frustrating More

BEWARE BEWARE BEWARE. We leased a Chevy Traverse from this dealership. After a few months, car would no longer start. Brought to service, brought back said it was fixed. 2 We leased a Chevy Traverse from this dealership. After a few months, car would no longer start. Brought to service, brought back said it was fixed. 24 hours later, wouldn’t start again, and has been sitting in my driveway for weeks. Still paying our bill. We understand supply chain issues and time to get the part, but we have received ZERO customer service from either this dealership or General Motors. Asked for a loaner car and we’re told to go rent a car to be reimbursed, so money out of our pocket …. For how long? They don’t know when they will get the part. Call GM corporate, they shift you to the dealer. The dealers customer service says we can make a claim when it gets escalated to parts, whatever that means. Now we will need to get an attorney and file a Lemon Law case. I have ZERO faith in this dealership, the people there (lied to us numerous times), or with General Motors Corporate.I always loved being a “Chevy Guy”, but this experience has me getting a Ford next. More

They took my Equinox in with no appointment and had me on my way the next morning. I couldn't ask for anything more. Very friendly place to get my SUV fixed. my way the next morning. I couldn't ask for anything more. Very friendly place to get my SUV fixed. More

Inquired about a price for factory ordering a vehicle. Was told I would have to place the order and the price would not be available until the vehicle was delivered. They claim that in the 8-12 weeks or m Was told I would have to place the order and the price would not be available until the vehicle was delivered. They claim that in the 8-12 weeks or more that it takes to build the vehicle the price would change. In the past I have factory ordered vehicles and the agreed upon price was always determined when the vehicle was ordered. I am shopping other Chevrolet dealers and not one has this sales policy. More

I had the worse experience, I canceled my contract. Fraud, lies, threats, intimidating tactics. If I was white I would've had a better experience. Fraud, lies, threats, intimidating tactics. If I was white I would've had a better experience. More

I don't go there to buy or lease a car. I go and they help me according to my needs. No pressure just good honest help.Sal Passarelli is just a gem. Go and let him help you; you won't get better help me according to my needs. No pressure just good honest help.Sal Passarelli is just a gem. Go and let him help you; you won't get better More

Guys never go to that service it’s horrible star white management and finish with employees it’s so bad I really don’t recommend management and finish with employees it’s so bad I really don’t recommend More

Service Just had my vehicle serviced today and the experience was great. Steve Murillo the service advisor was a pleasure to deal with as was Dawn who schedu Just had my vehicle serviced today and the experience was great. Steve Murillo the service advisor was a pleasure to deal with as was Dawn who scheduled my appointment. Ozzie the the service technician was also a pleasure to deal with and serviced my vehicle in a timely manner. Good `experience all around. More

If you wanna waste your time go to Robert Chevrolet, I If you wanna waste your time go to Robert Chevrolet, I been there liked a van they said it 15500 and they will buy my car for 5000. guy name Tom sh If you wanna waste your time go to Robert Chevrolet, I been there liked a van they said it 15500 and they will buy my car for 5000. guy name Tom show us the van and let us test drive it so there was some noise by fort tire he says it will be fix I waited a week and I call them back got know van is ready. I make sure the price and got answer yes but as I want there Sam told they only offer 3500 for my car Sorry on request we call the manger he come up say sorry which mean nothing to me because I wasted my time over 10 days so called family owned business. they took my registration And my car keys on the first day I want there and price my car $5000 way less then market value by the way manger himself was not wearing any mask and standing there. I hope some get back me to me on this. More