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Empire Cadillac of Long Island City

Woodside, NY

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Employees
Reviews
Vehicles
4.9
338 Reviews
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56-15 Northern Boulevard

Woodside, NY

11377

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Showing 338 reviews

October 12, 2023

Empire Cadillac is an exceptional service center and I would like them to anyone. My vehicle is always serviced to my satisfaction. The advisor Kathy Questel and the service manager Vince Torres are both More

by Holjoy18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questel, Vince Torres
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Oct 13, 2023 -

Empire Cadillac of Long Island City responded

Providing quality and efficient service is so important to us, and we are glad that Kathy's and Vince's efforts could consistently meet your satisfaction. It is our pleasure to assist you in any way possible. We thank you for your positive review and recommendation and we hope that you continue to choose us for all of your future automotive needs!

Helpful
October 04, 2023

This is the best dealership in NYC. My salesperson Jesus Rosa and finance manager Mike and sales manager Niki Mastrandricos were very helpful as will I recommend them. More

by Mohammad Akbar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Empire Cadillac of Long Island City responded

Mohammed, Thank you for leaving Jesus, Mike and Niki this excellent review! We will continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable. Our team hopes to continue serving you and your automotive needs for many years to come.

Helpful
October 03, 2023

Thank you so much Kathy for your professionalism and excellent customer service. Enjoyed doing business with you. More

by kodjoalognon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathyhuska
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Oct 05, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this 5-star rating! Your safety and satisfaction are of the utmost importance to us and we hope to serve you again in the future.

Helpful
September 22, 2023

Empire cadillac of Long Island city is the best car service dealer. Last week I went there they serviced my car with in one hour. Great service. All member in Cadillac is awesome. They save my time . I More

by Agammauny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ceaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Regan, Dan Keys, Charles Gaines, Daniel Fagadar, Jerod Gatling, Joshua Vargas, Vito Ilardi, Erwin Apurillo
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Sep 22, 2023 -

Empire Cadillac of Long Island City responded

Wow, thank you so much for this wonderful feedback! Our team takes great pride in providing the best service possible, and it's wonderful to hear that we met you satisfaction. Your recommendation means a lot to us, and we appreciate your trust in us. If you ever need any further assistance or have more automotive needs in the future, please don't hesitate to reach out. We look forward to serving you again.

Helpful
September 21, 2023

I have been going to the Empire for the last 7 years on my second car to get serviced. I have been dealing with Kathy Questel most of the time and she is very pleasant.friendly,knowledgable and a pleasure More

by doublemmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kathy Hauska Questel
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Sep 21, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this wonderful review! She will be honored to have earned your kind words and compliments. Your continued support means everything to us, and and we can’t wait to exceed your expectations every time you choose us.

Helpful
September 18, 2023

This is my go to service facility, state of the art brand new complex with a big waiting area, free coffee, entertainment and an amazing team of professionals More

by Outlet373ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy
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Sep 19, 2023 -

Empire Cadillac of Long Island City responded

Thank you for this amazing feedback! Our team works hard to create a warm and welcoming environment, so we are glad it shows. We will continue striving to provide exceptional services and outstanding guest care to make every interaction with us remarkable. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

Helpful
September 18, 2023

Excellent service and care provided - every time! Each time I deal with Sally and she is fantastic! More

by kathleenmills0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
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Sep 19, 2023 -

Empire Cadillac of Long Island City responded

Kathleen, Thank you for leaving Sally this 5-star review! We are humbled by your support and look forward to being your preferred choice for your automotive needs in the future.

Helpful
September 12, 2023

Best service staff. .. Kathy has been servicing my car for years and never misses a beat More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
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Sep 13, 2023 -

Empire Cadillac of Long Island City responded

Hi Chris, Thank you so much for leaving Kathy this excellent 5-star rating and review! We are humbled by your continuous support and look forward to being your preferred choice for your automotive needs in the future.

Helpful
September 11, 2023

Service is great. Advisor Kathyhuska Ouestei was exceptional helping me.. Her Mannerism and demeanor was very pleasant.. More

by robmel91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathyhuska Ouestel
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Sep 11, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this excellent 5-star feedback! We will be sure to pass along your kind words and compliments. Please don’t hesitate to give us a call if we may be of further assistance to you in the future.

Sep 11, 2023 -

robmel91 responded

Thank You

Helpful
September 06, 2023

May God bless our sales lady Noemi. She gave us the Best deal. If your looking for an Cadillac escalade así for her she is so profesional and super sweet More

by cruzeduard1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noemi Oyola
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Sep 07, 2023 -

Empire Cadillac of Long Island City responded

Eduard, Thank you for leaving Noemi this wonderful review and recommendation! It is a delight to know that she delivered A+ assistance on your special purchase, nothing less. Your safety and satisfaction are of the utmost importance to us and we hope to continue serving you and your automotive needs for many years to come.

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