Empire Cadillac of Long Island City

Once again Kathy Q, Service Writer Extraordinaire, has shown her awesomeness. From her friendly smile and greeting when arriving through picking up your car she is always sweet and there for you. Kathy ca shown her awesomeness. From her friendly smile and greeting when arriving through picking up your car she is always sweet and there for you. Kathy calls with progress updates and she never over promises. A true pleasure to work with. More

Sally is the Best 👌 Known her for a couple of years now. Never disappoints. Great now. Never disappoints. Great More

I’m always satisfied with the results of the work done on my vehicle and I thank you for a job well done. my vehicle and I thank you for a job well done. More

Paid $6,500 for an Extended Warranty, which grants us a "Loaner Car", but NONE are ever available! What a racket! Waited over 3hrs for them to replace the light bulb in a headlight. Issue is I am not well "Loaner Car", but NONE are ever available! What a racket! Waited over 3hrs for them to replace the light bulb in a headlight. Issue is I am not well & had to cancel 2 important doctor appts. thanks to NO LOANER CAR 🤬...was told have to schedule a loaner car 2 weeks in advance...how the xxxx are we to know 2 weeks in advance if something will go wrong with our car?!?!? If it wasn't for Donna, our Service Rep, it would have gotten ugly! More

It's has always been a pleasant experience when I come for service the representatives are always professional for service the representatives are always professional More

They offer friendly and professional service. I appreciated having a loaner car while my Cadillac was being serviced. I appreciated having a loaner car while my Cadillac was being serviced. More

Almost a year I was asking for the recall part, but every time they said not received and now my engine check light popped up so I went to nj borgan dealer and they order the part and fix it. My question is time they said not received and now my engine check light popped up so I went to nj borgan dealer and they order the part and fix it. My question is if they can get the part why you guys can't and its almost a year I was recieved a mail from Cadillac for recall. More

Sally and Cathy are best in customer service! I prefer Empire Cadillac only for their service I prefer Empire Cadillac only for their service More

Kathy was very courteous and professional. I was only there for a couple of hours and she let me know personally when they were done. I was only there for a couple of hours and she let me know personally when they were done. More

very thankful to Mr Youssef who helped to get a great deal he was easy to communicate and made feel comfortable with my purchase. deal he was easy to communicate and made feel comfortable with my purchase. More