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Empire Cadillac of Long Island City

Woodside, NY

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Employees
Reviews
Vehicles
4.9
338 Reviews
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56-15 Northern Boulevard

Woodside, NY

11377

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Showing 338 reviews

December 21, 2023

Your service department is the worst service department we have ever dealt with. Providing fake RO numbers, holding a car for more than 15 days, with no claim number on the bad motor, dodging the customer, More

by sjkim9094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sally Perez, Vincent Torres
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Dec 22, 2023 -

Empire Cadillac of Long Island City responded

Sung, I appreciate your frustration and understand this is not an ideal situation. As we previously discussed, Cadillac and Empire Automotive Group are separate which is why your RO number was different from your Cadillac Case number. Sharon at Cadillac Customer Assistance is working diligently with our Service Director to expedite your repairs, this is a vehicle and warranty claim and proceeds at Cadillacs direction, investigation and approval... not the dealerships. Both you and our team have escalated the matter to the highest possible level and we will continue to do all that is required to expedite the solution. In the meantime please do not hesitate to reach out to our Service Manager Vincent Torres or Sharon at Cadillac Customer Care. Have a great day and happy holidays Empire Cadillac of LIC

Helpful
November 29, 2023

The courtesy and professionalism is excellent. I am really impressed and ready to introduce my friends to this location More

by niniola2159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 29, 2023 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive review! We are delighted that our team could provide you with the A+ service that you deserve. Our guests' satisfaction is our utmost priority, and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
November 16, 2023

Always a great experience at Empire Cadillac. Service Advisor Kathy Questel I’ve known for 20 years - very efficient - got in and out for my NY State inspection in 1 hour - that’s because I do re More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Alonzo - mechanic , Sharon Regan
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Nov 16, 2023 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! We are delighted that Kathy could consistently provide you with quality and efficient service! Your safety and satisfaction are our utmost priorities and we hope that you continue to choose us for all of your future automotive needs!

Helpful
November 07, 2023

Noemi worked hard to make the deal happen so we could take the car home. More

by M
Recommend Dealer
Yes
Employees Worked With
Noemi Oyola
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Nov 08, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Noemi this positive review! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you on your recent visit. We can’t wait to serve you again and warmly congratulate you on your special purchase!

Helpful
November 04, 2023

I just want to thank you so much! Noemí was on point from start to finish!! Made the deal happen. Her honesty and patience with us was why we continued with Cadillac!! Thank you so mu More

by molinacici
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noemi Oyola
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Nov 06, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Noemi this 5-star review and recommendation! We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs.

Nov 07, 2023 -

molinacici responded

Thank you Noemí for assisting us in getting the car we wanted! You went above and beyond and was punctual with all information. Once I arrived everything was set and ready to Continue the process. I highly recommend you! Sending all my clients and friends !

Helpful
October 30, 2023

Courteous excellent service for the car of our dreams! Noemi and Niki made us feel comfortable and treated us royally!.. More

by tonynaeem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonathan Valerio, Noemi Oyola
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Oct 31, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Noemi and Niki this excellent review! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

Helpful
October 25, 2023

Thank you for all your professional help Kathy Q . Will see you again for my next service More

by Saini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
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Oct 25, 2023 -

Empire Cadillac of Long Island City responded

Saini, Thank you for leaving Kathy and Will this positive feedback! We look forward to seeing you again when the time comes for your next service

Helpful
October 24, 2023

Kathy great advisor . Will recommend to other friends and family . Will continue to bring my car More

by darrell6928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Oct 25, 2023 -

Empire Cadillac of Long Island City responded

Darrell, We appreciate you leaving Kathy and Will this positive feedback! It is an honor to have earned your kind recommendation, and we can't wait to exceed your expectations every time you choose us.

Helpful
October 23, 2023

The service, the care, the professionalism of the staff, especially Kathy Questell. She was exceptional, totally knowledgeable, friendly, caring. She made the visit a very easy experience. Kathy is a gem More

by MMLShihan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Oct 23, 2023 -

Empire Cadillac of Long Island City responded

We are truly appreciative of your kind words and the wonderful feedback you have shared regarding your recent experience at our dealership. Our commitment to providing a seamless and easy experience is of the highest importance to us, and we're pleased to know that Kathy played a key role in making your visit enjoyable. Your satisfaction is our utmost priority, and we hope to see you again when the time comes for your next service.

Helpful
October 20, 2023

They helped by accommodating my schedule and then Donna Arifi noticed that my car was not as clean as it should be and she offered to have it washed. That was very helpful and thoughtful. And then when she More

by TBarsamian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Arifi
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Oct 23, 2023 -

Empire Cadillac of Long Island City responded

We would like to express our sincere appreciation for taking the time to share your recent experience with us.It is truly wonderful to hear Donna went above and beyond to accommodate your needs and ensure you had a pleasant experience. Your satisfaction is of utmost importance to us, and we look forward to serving you again in the future. If you have any more questions or require further assistance, please do not hesitate to reach out. We are here to support you at all times.

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