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Empire Cadillac of Long Island City

Woodside, NY

Overview
Reviews
4.8
405 Reviews
Call Dealership (866) 704-9225
View Awards

56-15 Northern Boulevard

Woodside, NY

11377

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Showing 405 reviews

August 04, 2024

I’m always satisfied with the results of the work done on my vehicle and I thank you for a job well done. More

by barbaraandkev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez, Dhamar Rodriguez
Report | Print
Aug 07, 2024 -

Empire Cadillac of Long Island City responded

Barbara and Kev, Thank you for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that you were satisfied with the results of your service. Please do not hesitate to let us know how we may be of further service to you.

August 02, 2024

Paid $6,500 for an Extended Warranty, which grants us a "Loaner Car", but NONE are ever available! What a racket! Waited over 3hrs for them to replace the light bulb in a headlight. Issue is I am not well More

by C. Stone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donna
Report | Print
Aug 09, 2024 -

Empire Cadillac of Long Island City responded

Hello, Were very sorry to hear of your disappointment with us. We do apologize that there was no loaner car available at the time of your service visit and the wait time. We would welcome the opportunity to speak to you on your experience with us. Please contact our Service Manager, Vincent Torres at (718) 524-3127 or at vtorres@eagny.com. Thank you!

July 29, 2024

It's has always been a pleasant experience when I come for service the representatives are always professional More

by CLIFTONJRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez, Dhamar Rodriguez
Report | Print
Jul 31, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your excellent review! We are honored that you continuously confide in us with your automotive needs, and we are so glad that our team consistently provides you with a top-notch experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Safe travels!

July 26, 2024

They offer friendly and professional service. I appreciated having a loaner car while my Cadillac was being serviced. More

by DONTE.BONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Jul 26, 2024 -

Empire Cadillac of Long Island City responded

Donte, Thank you for your positive review! We are so glad that our team provided you with A+ service. It is our pleasure to assist you in any way possible and we hope to see you again the next time your Cadillac is ready for service!

July 26, 2024

Almost a year I was asking for the recall part, but every time they said not received and now my engine check light popped up so I went to nj borgan dealer and they order the part and fix it. My question is More

by Muhammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon Mangro, Dhamar Rodriguez
Report | Print
Jul 26, 2024 -

Empire Cadillac of Long Island City responded

Hello Muhammad, thank you for rating our dealership. We are sorry to hear of the negative experience you encounter with our Service Department. We would like the opportunity to learn more about your review. Please contact our Service Manager Vincent Torres at (718) 524-3127 or at vtorres@eagny.com.

July 25, 2024

Sally and Cathy are best in customer service! I prefer Empire Cadillac only for their service More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez
Report | Print
Jul 25, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Providing 5-star service is so important to us, and we are glad that Sally's and Kathy's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

July 20, 2024

Kathy was very courteous and professional. I was only there for a couple of hours and she let me know personally when they were done. More

by JJFIELDS19A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Report | Print
Jul 22, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that Kathy took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 14, 2024

very thankful to Mr Youssef who helped to get a great deal he was easy to communicate and made feel comfortable with my purchase. More

by truth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sully Romero, Joseph Youssef
Report | Print
Jul 15, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Youssef provided you with top-notch service. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

July 12, 2024

Mechanic did not consult my issue which I have already referred to. My problem is still going on. Not resolved, they don’t really care More

by Sum7503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dhamar Rodriguez
Report | Print
Jul 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your review. We are sorry to hear of your disappointment with our Service Department. We would like to learn more about your review. Please contact our Service Manager, Vincent Torres, at (718) 524- 3127 or at vtorres@eagny.com at your earliest convenience. Thank you!

July 12, 2024

Excellent everyone is nice walking around the nice and respectful, taking care of every thing nice I am happy work More

by vipgold169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
Report | Print
Jul 15, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us! We are glad that our team provided you with A+ service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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