Empire Cadillac of Long Island City

Mi car has the check engine on, I was to the dealer and they said that I have to leave my car for at least 2 weeks for diagnostic only. They should have a waiting list and call when the car be diagnosti they said that I have to leave my car for at least 2 weeks for diagnostic only. They should have a waiting list and call when the car be diagnostic. This is so annoying. More

My experience was excellent. Juan took care of my finance application and necessary documentation via phone to expedite my process. Sully, the business manager, went over every d Juan took care of my finance application and necessary documentation via phone to expedite my process. Sully, the business manager, went over every detail in terms of me purchasing my vehicle at lease end. She too handled everything in a short amount of time and was extremely pleasant and engaging in doing so. I highly recommend Empire Cadillac as well as these two specific members of their staff More

Dhamar was wonderful the rest of s customer service was horrible and the technicians scratched my car to the point a part has to be replaced for free. I would also like to give Sally a good review too. W horrible and the technicians scratched my car to the point a part has to be replaced for free. I would also like to give Sally a good review too. We had a misunderstanding and I appreciate her calling me to discuss this. I would like to revise my rating. As a five for customer service. More

Empire Cadillac of Long Island is Also great dealer of car to buy this is my 3rd car from you your service dept department dose great work all the service I received has been excellent my service rep. Ka car to buy this is my 3rd car from you your service dept department dose great work all the service I received has been excellent my service rep. Kathy is the best rep I ever worked with she keep well informed of all service beening done calls me to let me know of any changes I would to thank you for her and she is a executive assistant to you your company thank you More

There very good in what they do far as helping you with a problem on spot problem on spot More

Bad service last time I was there. I was very disappointed. I’ve been going there since 2012. I was very disappointed. I’ve been going there since 2012. More

This is my second Cadillac I bought from Empire and their service facilities are second to none. They always tell me what my car needs and what is the best options to fix my car.They are also very respectful service facilities are second to none. They always tell me what my car needs and what is the best options to fix my car.They are also very respectful and courteous. More

Very Professional and Courteous, with a focus of meeting and exceeding expectations of Customer Needs and exceeding expectations of Customer Needs More

Juan Ceaca EXCELLENT and PROFESSIONAL customer service. Will definitely recommend this dealership to my fellow Escalade friends and family. Will definitely recommend this dealership to my fellow Escalade friends and family. More

It was a very bad experience. Service Advisor not willing to go the extra mile and find out what’s wrong with the car. Picked up the car on Friday by Saturday. I couldn’t even use Service Advisor not willing to go the extra mile and find out what’s wrong with the car. Picked up the car on Friday by Saturday. I couldn’t even use it again. He kept saying there’s nothing wrong with the car. Meanwhile, there’s 13 trouble codes coming up when it’s scanned. how could they not see that. Maybe they just erased the history of it and then of course nothing was wrong with the car, very disappointed and that’s a Cadillac dealership and I have a Cadillac. I only drive Cadillacs and I have to say this whole experience has turned me against Cadillac. More