Empire Cadillac of Long Island City

Juan Ceaca EXCELLENT and PROFESSIONAL customer service. Will definitely recommend this dealership to my fellow Escalade friends and family. Will definitely recommend this dealership to my fellow Escalade friends and family. More

It was a very bad experience. Service Advisor not willing to go the extra mile and find out what’s wrong with the car. Picked up the car on Friday by Saturday. I couldn’t even use Service Advisor not willing to go the extra mile and find out what’s wrong with the car. Picked up the car on Friday by Saturday. I couldn’t even use it again. He kept saying there’s nothing wrong with the car. Meanwhile, there’s 13 trouble codes coming up when it’s scanned. how could they not see that. Maybe they just erased the history of it and then of course nothing was wrong with the car, very disappointed and that’s a Cadillac dealership and I have a Cadillac. I only drive Cadillacs and I have to say this whole experience has turned me against Cadillac. More

Kathy Questell is the finest customer service representative a client could ask for. She always communicates clearly and succinctly. representative a client could ask for. She always communicates clearly and succinctly. More

The location, waiting area was confortable, service provider was very warm , respectful, car clean after service done provider was very warm , respectful, car clean after service done More

She was great! Helped me solve my problem! Very efficient! I'll look for her next time. Helped me solve my problem! Very efficient! I'll look for her next time. More

They scratch my car bumper and when I ask them to fix my car. they said I have to Drop off my car about 3 days. That’s xxxxxxxx. car. they said I have to Drop off my car about 3 days. That’s xxxxxxxx. More

Great service …. fast and reliable service on the money I will return for my service fast and reliable service on the money I will return for my service More

Kathy is very helpful , understanding and accommodating. She goes out of her way to help me all the time because of my disability She goes out of her way to help me all the time because of my disability More

Once again Kathy Q, Service Writer Extraordinaire, has shown her awesomeness. From her friendly smile and greeting when arriving through picking up your car she is always sweet and there for you. Kathy ca shown her awesomeness. From her friendly smile and greeting when arriving through picking up your car she is always sweet and there for you. Kathy calls with progress updates and she never over promises. A true pleasure to work with. More

Sally is the Best 👌 Known her for a couple of years now. Never disappoints. Great now. Never disappoints. Great More