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Empire Cadillac of Long Island City

Woodside, NY

4.7
413 Reviews

56-15 Northern Boulevard

Woodside, NY

11377

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Showing 413 reviews

September 03, 2022

hello very well attended I bought the car I went to 2 other dealer they told me that I was not taking the order Valéria placed my order with the automaker the way I wanted to assemble the car congratula More

by Paulo pinto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valeria , Sharon Regan, Dan Keys, Charles Gaines
Sep 06, 2022 -

Empire Cadillac of Long Island City responded

Paulo, Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

September 02, 2022

Empire Cadillac has Employ a young man with POSITIVE TALENTS in dealing with people. Mr. Juan Ceaca, makes the purchase of a car SIMPLE and is prepare to LISTEN to the customer. Mr. More

by Philip Decamps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN CEACA
Sep 06, 2022 -

Empire Cadillac of Long Island City responded

Philip, We are thrilled to hear that Juan Ceaca made the purchase of your new car easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you.

September 01, 2022

My husband and I had a great experience with Empire Automotive Group & in particular, our salesman, Dan Keys. This is our 7th Cadillac with this dealership & it is always a pleasure to get a new car. More

by contic916
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Keys
Sep 02, 2022 -

Empire Cadillac of Long Island City responded

Rich and Christina, Thank you for taking the time to leave us this amazing review! We are honored by your continued business, and we are delighted that Dan could provide you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Cadillac and we wish you the safest of travels until we meet again!

August 30, 2022

I've been dealing with the service dept at Empire since 2019 and I'm always satisfied with the customer service, service to my vehicle and how smooth every visit goes. My service advisor Kathy Buruyides i More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Buruyides
Sep 02, 2022 -

Empire Cadillac of Long Island City responded

Steven, Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Kathy consistently takes great care of you. Your satisfaction means so much to us. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

August 30, 2022

Daniel Fagadar was super helpful and informative though out the process. Always responds to emails and picks up the phone. Absolutely recommend using Empire Cadillac and Daniel for your next car purchase More

by Gredd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Regan, Dan Keys, Charles Gaines
Sep 02, 2022 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review and recommendation! We are happy to hear that Daniel provided you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

August 19, 2022

While Dan Keys is an excellent sales person, oi was diappointed that I did not receive a full tank of gas. I had to return the car for repairs and parts. This is not acceptable. More

by sbj31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Keys, Charles Gaines
Aug 21, 2022 -

Empire Cadillac of Long Island City responded

Thank you for your review. We are very sorry to hear of your disappointment with our dealership and that we failed to meet your expectations. We would like the opportunity to speak to you regarding your comments. Please contact our General Manager, Charles Gaines at cgaines@eagny.com. Thank you!

Aug 22, 2022 -

sbj31 responded

I

Aug 23, 2022 -

sbj31 responded

My comments were not to undermine the excellent services of my salesperson Dan keys. The issues are related to poor corporate policies that have nothing to do with sales. I maintain that cats should be ready when sold,gas should be put in cars and a manager should make sure the product is brand ready. Marketing and service should be the moto. I am a two generation Cadillac owner .

August 04, 2022

This dealership was very pleasant and helpful. I was in and out very fast. The service representative Monila was very great and pleasant. More

by Michael frllapolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monila, Sharon Regan, Dan Keys, Charles Gaines
Aug 08, 2022 -

Empire Cadillac of Long Island City responded

Michael, Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

July 31, 2022

In town for kids dance competition and decided to trade in my Arcadia for a Escalade on short notice. Empire Cadillac made the process easy and quick. From my sales person Karen Herrera, to Tony Taveras us More

by Sean B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Herrera, Jason Taveras, Cliff , Sharon Regan, Dan Keys, Charles Gaines
Aug 02, 2022 -

Empire Cadillac of Long Island City responded

Sean, Thank you so much for your positive review! We are honored to have had the opportunity to work with you, and we are so glad that our team could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

July 26, 2022

It has been a very rewarding experience working with Mr. Dan Keys as we, the Mariners' Temple Baptist Church made the decision to purchase the 2019 Cadillac we leased 3 years ago. Mr. Keys was extremely pat More

by hctherev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Keys
Jul 27, 2022 -

Empire Cadillac of Long Island City responded

We would like to thank you for letting us know how we are doing. Here at Empire Cadillac of Long Island City, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Dan Keys was able to assist you in finding a vehicle that was right for you. We look forward to the opportunity to serve you again. Enjoy showing off your new car!

July 22, 2022

My svc adviser Kathy Questell was great very informative with the info and response time and gracious they are lucky to have her. More

by ray31765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Jul 22, 2022 -

Empire Cadillac of Long Island City responded

Ray, Thank you so much for your positive review! We are so glad that Katyhuska provided you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!