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Empire Cadillac of Long Island City

Woodside, NY

4.8
406 Reviews

56-15 Northern Boulevard

Woodside, NY

11377

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Showing 406 reviews

September 17, 2024

Please guys ask for Sophia (Sales) and Dino the manager. Also i can not forget about Sully. She went over the rates and approval seamlessly . This dealership truly treated me like royalty. They went over th More

by Florian.tahiri.ft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sophie Amigon
Sep 19, 2024 -

Empire Cadillac of Long Island City responded

Florian, Thank you for your positive review! We are delighted that Sophie, Sully, and Dino provided you with the quality care that you deserve and made your experience with us both smooth and successful. Your satisfaction means so much to us. Wishing you the warmest congratulations on your two new vehicles- on behalf of the entire team! Safe travels.

September 14, 2024

I was reap off and this is my worst experience ever in my lifetime. What I bargained for was not what I ended up paying. My God will reward you for what you have done to me. Thank you More

by richardberko96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Travis Rubino, Sabeena Azhar
Sep 15, 2024 -

Empire Cadillac of Long Island City responded

Hi Richard, Were very sorry to hear of your disappointing with our dealership, specifically, our sales department. If you would like to discuss further, please reach out to our General Manager, Dino Karvazoni, at 718-524-3127 or at dkarvazoni@eagny.com.

September 12, 2024

I am very happy people were very helpful good experience the went out of their way to help me More

by aroureos12345
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rosa, Juan Ceaca, Karen Herrera, Moni Ruzzaman, Melany Nieves, Sully Romero, Travis Rubino, Paula Deonarine, Edina Music, Sabeena Azhar
Sep 12, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

September 07, 2024

Mi car has the check engine on, I was to the dealer and they said that I have to leave my car for at least 2 weeks for diagnostic only. They should have a waiting list and call when the car be diagnosti More

by fast.easyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sally Perez
Sep 15, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your feedback. We do apologize for the delay on servicing your vehicle. We would like to discuss this with you, Please reach out to our Service Manager, Vincent Torres, at (718) 524-3127 or at vtorres@eagny.com

September 06, 2024

My experience was excellent. Juan took care of my finance application and necessary documentation via phone to expedite my process. Sully, the business manager, went over every d More

by redrelling37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Ceaca, Sully Romero
Sep 12, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review and recommendation! We are so glad that Juan and Sunny provided you with a thorough and efficient sales experience. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again!

September 02, 2024

Dhamar was wonderful the rest of s customer service was horrible and the technicians scratched my car to the point a part has to be replaced for free. I would also like to give Sally a good review too. W More

by JZIC2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez, Dhamar Rodriguez
Sep 04, 2024 -

Empire Cadillac of Long Island City responded

Were happy to hear that Dhamar provided good customer service. Were sorry to hear that you were not completely satisfied with your service visit. We would like to speak to you to see how we can help resolve your concerns. Please reach our to our Service Manager, Vincent Torres at (718) 524-3127 or at vtorres@eagny.com. Thank you!

September 01, 2024

Empire Cadillac of Long Island is Also great dealer of car to buy this is my 3rd car from you your service dept department dose great work all the service I received has been excellent my service rep. Ka More

by WHISSPERS1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Sep 03, 2024 -

Empire Cadillac of Long Island City responded

We are grateful for you leaving Kathy this wonderful review! We are thrilled to hear that Kathy took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she is the best and kept you well informed. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

September 01, 2024

There very good in what they do far as helping you with a problem on spot More

by kennethspeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
Sep 03, 2024 -

Empire Cadillac of Long Island City responded

Kenneth, Thank you for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they helped you with your problem on the spot. Please do not hesitate to let us know how we may be of further service to you.

August 30, 2024

Bad service last time I was there. I was very disappointed. I’ve been going there since 2012. More

by KUKON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sally Perez
Sep 04, 2024 -

Empire Cadillac of Long Island City responded

Hello, Thank you for sharing your comments with us. We are very sorry to hear of your disappointment with our service department. If you would like to discuss further, please contact our Service Manager, Vincent Torres at (718) 524-3127 or at vtorres@eagny.com. Thank you!

August 28, 2024

This is my second Cadillac I bought from Empire and their service facilities are second to none. They always tell me what my car needs and what is the best options to fix my car.They are also very respectful More

by kwash0940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro
Aug 30, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are honored by your continued business, and we are glad that our team consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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