Empire Cadillac of Long Island City

My husband and I had a great experience with Empire Automotive Group & in particular, our salesman, Dan Keys. This is our 7th Cadillac with this dealership & it is always a pleasure to get a new car. Automotive Group & in particular, our salesman, Dan Keys. This is our 7th Cadillac with this dealership & it is always a pleasure to get a new car. We came in ahead of our lease coming to term to investigate our options. As usual, Dan was honest, accommodating, diligent, patient and friendly. We reviewed all the scenarios & worked out numbers. Dan was patient enough to go through cars, options, and answer many questions with patience and candor. In the end, we were able to get the right car & we could not be happier with our XT4! The facility, on Northern Boulevard is clean & all staff are friendly and helpful. The General Manager, even came out to greet us & make sure we received the service we expected. It is rare you come across a salesman who is completely genuine, happy, realistic and as engaging as Dan! We will be back to see him & get out next vehicle at Empire for certain. Our experience was a 10 out of 10! Rich & Christina More

I've been dealing with the service dept at Empire since 2019 and I'm always satisfied with the customer service, service to my vehicle and how smooth every visit goes. My service advisor Kathy Buruyides i 2019 and I'm always satisfied with the customer service, service to my vehicle and how smooth every visit goes. My service advisor Kathy Buruyides is a top notch lady who is always a pleasure to see and deal with. Thanks Kathy! More

Daniel Fagadar was super helpful and informative though out the process. Always responds to emails and picks up the phone. Absolutely recommend using Empire Cadillac and Daniel for your next car purchase out the process. Always responds to emails and picks up the phone. Absolutely recommend using Empire Cadillac and Daniel for your next car purchase. More

While Dan Keys is an excellent sales person, oi was diappointed that I did not receive a full tank of gas. I had to return the car for repairs and parts. This is not acceptable. diappointed that I did not receive a full tank of gas. I had to return the car for repairs and parts. This is not acceptable. More

This dealership was very pleasant and helpful. I was in and out very fast. The service representative Monila was very great and pleasant. I was in and out very fast. The service representative Monila was very great and pleasant. More

In town for kids dance competition and decided to trade in my Arcadia for a Escalade on short notice. Empire Cadillac made the process easy and quick. From my sales person Karen Herrera, to Tony Taveras us in my Arcadia for a Escalade on short notice. Empire Cadillac made the process easy and quick. From my sales person Karen Herrera, to Tony Taveras used car manager, to the head Manager Cliff made the buying process enjoyable. Really went out of there way to make it a stress free environment and no pressure like every other dealer I’ve bought from. I will definitely be buying from them again in the future. More

It has been a very rewarding experience working with Mr. Dan Keys as we, the Mariners' Temple Baptist Church made the decision to purchase the 2019 Cadillac we leased 3 years ago. Mr. Keys was extremely pat Dan Keys as we, the Mariners' Temple Baptist Church made the decision to purchase the 2019 Cadillac we leased 3 years ago. Mr. Keys was extremely patient with us, guided us through the options available to us and when we made our decision, his expertise enabled us to complete the purchase, on behalf of the church with the assurance that the option we chose was the best option for the church. As others have affirmed Mr. Dan Keys is a professional, a #1 class Act. More

My svc adviser Kathy Questell was great very informative with the info and response time and gracious they are lucky to have her. with the info and response time and gracious they are lucky to have her. More

Class act MR Dan Keys sold me my very first Caddillac and made me feel as if I was a VIP made me feel as if I was a VIP More

My family and I were very pleased with the excellent service that Mr. Gaines and Mr. Fagadar has provided. They made us feel comfortable and answered all our questions we had. Their quality of service service that Mr. Gaines and Mr. Fagadar has provided. They made us feel comfortable and answered all our questions we had. Their quality of service was above and beyond and exceeded our expectations. Definitely will purchase again with Empire. More