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Empire Cadillac of Long Island City

Woodside, NY

Overview
Reviews
4.7
413 Reviews
Call Dealership (866) 704-9225
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56-15 Northern Boulevard

Woodside, NY

11377

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Showing 413 reviews

December 08, 2022

The sales man Robert Sorrenti was amazing. Very helpful, informative and patient . Thank you I will be referring people because he made it so easy. More

by Nchacon1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sorrenti
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

We're glad to hear it! Thanks for letting us know how pleased you were with the stress-free, helpful experience Robert provided for you. We hope you won't hesitate to call if we may be of service to you again. It would be our pleasure!

December 08, 2022

I’d have to say Robert S gave me the best customer service out of anywhere else I’ve gone he was Informative , honest and gets the job DONE!!! More

by Cynthiaf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Sorrenti
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Hi, Cynthia! Thanks so much for the 5-star review of Robert. We're glad he made your dealership experience so supportive and hassle-free. Your complete satisfaction means everything to us and your feedback let's us know we're doing things right. Thank you for choosing Empire Cadillac!

December 08, 2022

Robert was amazing! This was a huge decision for me and he was extremely patient with my indecisiveness. I appreciate how well he navigated me through making a decision. More

by Asia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Sorrenti
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Thanks for stopping by to share positive feedback, Asia! We are absolutely delighted to learn how attentive and accommodating Robert was during your buying experience. We believe all of our clients deserve the utmost care when making these big decisions. We wish you nothing but joy and satisfaction with your new Audi and thank you so much for choosing Empire Cadillac!

December 08, 2022

Valarie is very helpful, kind, and accommodated me in every way possible. Thank you valarie. More

by richiemontello96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valeria Meneses
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Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Richie, thank you so much for your kind review of Valeria! She is an exceptional advocate for her clients and we're happy you got to experience that level of service. Best wishes to you for pleasant journeys on all of your upcoming travel plans!

December 08, 2022

Very professional salesman i when the in to look at cars hi convinced me to get a new car More

by slaurita48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod Gatling
Report | Print
Dec 15, 2022 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are honored that you took the time to visit us, and we are happy to hear that our team took great care of you and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

December 08, 2022

Robert , very nice service, I am happy he is imagining. He friendly . Nice service to him More

by Jabalny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Sorrenti
Report | Print
Dec 15, 2022 -

Empire Cadillac of Long Island City responded

Thank you for leaving Robert this 5-star rating! We are so glad that he could provide you with top-notch service throughout your visit. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

December 07, 2022

Never again would I ever come to this dealership because they charged you for parts and service and my precious wasted hours for them to sit on their xxxxx and not service my car the right way. How is that More

by Lynnsie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John the manager
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Hello Lynnsie123, Thank you for sharing your experience with us. Were very sorry to hear of the issue and we do apologize for the delay on the repairs being completed. We would like to speak to you on your review. Please contact our service manager, John Diakos at (718)524-3127 or at jdiakos@eagny.com. Thank you!

Dec 09, 2022 -

Lynnsie123 responded

What’s done is done. I don’t think I have anything to say unless if they are determined to refund my money back to me. Otherwise I don’t have anything to say. I already spoke to a John the service manager that time when I had to take my car there the third time and they still claimed they had done the work for me. So whats the difference for me to contact John now,? I still think it’s the same person we have talk to at the dealership. Because I did call and he said he’ll take responsibility of his employees but I can tell you straight up that the dealership did not clean my transmission or change the oil completely so that’s why it was leaking the second week and that I had to go to another mechanic to do everything over. Why do I need to change my transmission oil twice in a month ? If the dealership had done a decent job then I wouldn’t have gone all around town trying to fix my car and spend hundreds to thousands just to get it right. You guys think it’s funny that I have to drive all around town and waste my working hours sitting there waiting for my car to be service. The technician get paid by the hour. Every hour that you get pay is every hour i am not working. So it’s not fun to be driving back and forth to the dealership three times a month when it should have been done the first time. You know how many days, hours I wasted by not working so I can fix my car. When I’m not working, bills are not paid.

December 07, 2022

I was very pleased with the dealership. Professionalism was clearly apparent, knowledge of their products and a sense of true concern. The experience was very good. More

by MMLShihan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonathan Valerio, Robert Sorrenti
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Thank you for stopping by to share your 5-star review with us! Your complete satisfaction is our ultimate goal, so we're happy your dealership experience was truly exceptional. Please don't hesitate to give us a call if we may ever assist you again. It would be our pleasure!

December 06, 2022

Everyone was very helpful from the girl that answered the phone the service Dept and most of all the sales people were very nice More

by Steven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rosa, Jhonathan Valerio
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Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Hi, Steven! Thanks so much for sharing positive feedback with us! It's super important to us that our guests are provided with attentive and helpful service during a dealership visit, so we're very happy your interactions from all departments were pleasant and informative. Thank you for choosing Empire Cadillac!

December 02, 2022

thank you to empire cadillac for helping me with my xt4 thank you to Valeria Cliffe and Jonathan More

by mayency2227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonathan Valerio, Valeria Meneses, Vito Ilardi
Report | Print
Dec 08, 2022 -

Empire Cadillac of Long Island City responded

Thanks so much for recognizing our sales team with the honor of your 5-star review! We're delighted that Valeria, Cliff, and Jhonathan treated you to a supportive and accommodating dealership experience with us. Congratulations on your XT4 and best wishes to you on all of your upcoming travels!

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