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Empire Cadillac of Long Island City

Woodside, NY

Overview
Reviews
4.7
413 Reviews
Call Dealership (866) 704-9225
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56-15 Northern Boulevard

Woodside, NY

11377

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Showing 413 reviews

June 01, 2023

I would like to give Kathy 10 stars but that’s not available. Kathy’s always been taken care of me in the past. She’s a great person approachable. I’m always satisfied when I see Kathy and she makes s More

by Ajcnyc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
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Jun 01, 2023 -

Ajcnyc13 responded

I have one word for Kathy, outstanding

Jun 02, 2023 -

Empire Cadillac of Long Island City responded

Thank you for taking the time to leave Kathy this amazing review! Providing top-notch service is so important to us, and we are glad that her efforts could consistently meet your satisfaction. She will be honored to hear of your very kind words. We hope that you continue to choose us for all of your future automotive needs!

May 31, 2023

Kathy Q was a big help getting the recall, tire rotation and service on my XT4. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Jun 02, 2023 -

Empire Cadillac of Long Island City responded

Anthony, Thank you for your positive review! We are happy to hear that Kathy could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 31, 2023

aLways come in and my service advisor kathy Q always helps me !! lIve her thsnk yiu More

by jatinsingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kathy questell
Report | Print
Jun 02, 2023 -

Empire Cadillac of Long Island City responded

Thank you for your 5-star rating! We are so glad that Kathy consistently takes great care of you and your automotive needs. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 30, 2023

Kathy Q is incredible! She is always pleasant and professional. She gets my car fixed quickly and correctly. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Q
Report | Print
Jun 02, 2023 -

Empire Cadillac of Long Island City responded

Rick, Thank you for sharing the positive experience you had with Kathy! Offering quality and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 30, 2023

Very professional and knowledgeable employee, very nice went above and beyond to ensure I was satisfied with my purchase. More

by selenepiazzoli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Minervini
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Jun 02, 2023 -

Empire Cadillac of Long Island City responded

We greatly appreciate your kind review! We are pleased that our team could provide you with top-notch service. Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team!

May 29, 2023

We recently serviced our 2021 lease car here and it was a disaster. First we were told they no longer honor the service package we included in our lease package. Then the oil change ended up with oil being o More

by Candicecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
May 30, 2023 -

Empire Cadillac of Long Island City responded

Hello Candice, Thank you for your feedback. Were very sorry to hear of the concerns with our service department and that not all the services were completed. We understand your frustration with our service team and we do apologize for the lack customer service. We would like to speak to you on your review. Please contact our service manager, Vincent Torres at (718)524-3127 or at vtorres@eagny.com. Thank you!

May 29, 2023

Moni Ruzzaman the best sales person there. Took care of me really well thank you!!! More

by Tpaiker31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moni Ruzzaman
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Jun 02, 2023 -

Empire Cadillac of Long Island City responded

Thank you for leaving Moni this 5-star rating! We are happy to hear that he could provide you with the quality care that you deserve. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again.

May 25, 2023

The dealership is very welcoming, accommodating to the needs of the customer and insurance the best deal More

by Phenry2905
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod Gatling
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Jun 02, 2023 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review! We are so glad that our team took great care of you and your automotive needs. Our guests' satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 24, 2023

Great facility with excellent staff that put customer service and satisfaction on the top of their list. Cathy is always so much help and offers a seamless experience More

by Outlet373ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy
Report | Print
Jun 02, 2023 -

Empire Cadillac of Long Island City responded

We greatly appreciate your positive review! Providing top-notch service is always our goal, and we are glad that Kathy's efforts consistently meet your satisfaction. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs.

May 24, 2023

Kathy Questell the best service advisor at Empire . She very professional and pleasant thank you Kathy More

by Bradley Karma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Jun 02, 2023 -

Empire Cadillac of Long Island City responded

Bradley, Thank you for leaving Kathy this positive review! She will be delighted to hear of your kind words and to know that you deeply valued her service. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

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