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Empire Cadillac of Long Island City

Woodside, NY

Overview
Reviews
4.7
413 Reviews
Call Dealership (866) 704-9225
View Awards

56-15 Northern Boulevard

Woodside, NY

11377

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Showing 413 reviews

May 19, 2024

I took a chance of giving Empire a second chance, I feel very satisfied with all the changes. There is no comparison with my prior visit. I'm definitely coming back. More

by emoratalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez, Dhamar Rodriguez
Report | Print
May 20, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your 5-star review! We are honored to have had the opportunity to work with you, and we are glad that our team provided you with top-notch service. Our guests' safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 18, 2024

Love u guys u always take care of me when it comes to my car More

by Velecelar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Sally Perez, Dhamar Rodriguez
Report | Print
May 20, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! We are so glad that our team consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

May 15, 2024

Fast and courteous service ,they let me know every step of the process and had me out of there within 20 minutes More

by Philv325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez, Dhamar Rodriguez
Report | Print
May 15, 2024 -

Empire Cadillac of Long Island City responded

We are glad that our team provided you with a quick and efficient experience. It is our pleasure to assist you in any way possible. Thank you and safe travels!

May 13, 2024

Vehicle sat for 2 days and no one looked at it. Unacceptable. Even with an appointment. They need to hire more techs. Never seen this in 30 years of driving. More

by Vlane.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know person name
Report | Print
May 16, 2024 -

Empire Cadillac of Long Island City responded

Vlane, We are sorry to hear of your disappointment and we do apologize for the delay on getting your vehicle serviced here at Empire Cadillac of Long Island City. If you would like to discuss further, please contact our Service Manager- Vincent Torres (718) 524-3127 vtorres@eagny.com

May 12, 2024

I had a problem with my car my 2024 Cadillac lyric it had to be towed in. They addressed most of the issues it’s running better now I have to say great job. More

by DINOTOWHT9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
Report | Print
May 13, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you eve have any further questions or concerns.

May 10, 2024

The lady who assisted me for my 2021 Escalade service was very attentive and friendly and I consider the service to be quite good, I would definitely recommend it. More

by BLUE.SCORPIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
Report | Print
May 13, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review and recommendation! We are glad that our team took great care of you and your Cadillac. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 08, 2024

Always a pleasure working with the service department of Empire Cadillac. I Always come back. More

by Jrrincfvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Mangro, Dhamar Rodriguez
Report | Print
May 08, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that our team consistently takes great care of you and your automotive needs. It is an honor to have your confidence and loyalty. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

April 26, 2024

The service provided at the Empire facility was professional, courteous and efficient- as expected from Cadillac. More

by whitmorenyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL
Report | Print
Apr 26, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your excellent review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team provided you with quality and efficient service. We hope that you continue to choose us for all of your future Cadillac needs!

April 26, 2024

Joshua is an Amazing sales rep and extremely knowledgeable at his craft. Recommend everyone to come More

by VIDAL.ORTIZ1013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Job
Report | Print
Apr 26, 2024 -

Empire Cadillac of Long Island City responded

Thank you so much for your positive review and recommendation! We are delighted that Joshua provided you with top-notch service and he will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

April 26, 2024

My service advisor was so friendly and helpful. She expedited my service and I was in and out. More

by LEFTFIELD780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name.
Report | Print
Apr 29, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. We are glad that our team provided you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

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