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Empire Cadillac of Long Island City

Woodside, NY

4.8
384 Reviews

56-15 Northern Boulevard

Woodside, NY

11377

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Showing 384 reviews

March 19, 2024

The best car buying experience I ever had. The staff was patient, cooperative and knowledgeable. The salesman "Moni' was exceptional and also "Paula," the sales manager. The dealership is luck More

by slproct1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula, used car sales manager, Moni Ruzzaman, Sully Romero
Mar 19, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! We are so glad that Moni and Paula took great care of you and made your experience with us top-notch. We are honored by your willingness to refer us to others. On behalf of the entire team- we warmly congratulate you on your new vehicle! Safe travels.

March 19, 2024

If was more then I expected from past experience. I was surprised that the rattle has not returned More

by ASERRANO6
Recommend Dealer
Yes
Employees Worked With
Donna and Vincent
March 18, 2024

Very patient and knowledgeable. It’s willing to go far and beyond for the client !! More

by erikcgonzalez94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Ceaca, Sully Romero
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Erik, thank you for your 5-star rating! We are delighted that our team provided you with the quality care that you deserve. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if we may ever be of further assistance to you.

March 16, 2024

Was very satisfied and please with Ms. Perez help in accommodating me when I brought my Cadillac for service. More

by Stefanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Sally's efforts met your satisfaction. It is our pleasure to serve you and your Cadillac needs in any way possible. Take care!

March 16, 2024

Enjoyed the new renovated waiting room and the service was good too. Overall, I was pleased. More

by Stefanos
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sally Perez, Sally Perez
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

We appreciate your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

March 15, 2024

Your service was timely and courteous and informative thank you I learned things I didn’t know otherwise More

by evamae41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathyhuska Questel. Five stars
Mar 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 12, 2024

Kathy Questell has been great on explaining and very professional on servicing my vehicle she’s definitely a great asset to GMC… More

by warthur572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy questell
Mar 12, 2024 -

Empire Cadillac of Long Island City responded

We are grateful for you leaving Kathy this flawless review! We are thrilled to hear that Kathy took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was great at explaining everything to you and very professional. Please drive safely and do not hesitate to let us know how we may be of further service to you.

March 02, 2024

JESUS the salesman and SULLY the finance mananger NIKI the salesmanger are absolutely the very best in the business I recommend them to everyone that's looking to get a vehicle. Thank guys 👦 More

by Stevenclementabc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rosa, Lulu Hoppe, Niki Mastrandricos, Sully Romero
Mar 11, 2024 -

Empire Cadillac of Long Island City responded

Steven, Thank you for your excellent review! We are so glad that Jesus, Sully, Niki and the team provided you with a 5-star experience and they will be honored to have earned your kind recommendation. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

February 26, 2024

Jesus Rosa was patient and professional with me. I was returning my lease and it simply was not economically feasible at this time. Jesus could have put me in a new lease to get a sale, but instead More

by ada829
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rosa
Feb 28, 2024 -

Empire Cadillac of Long Island City responded

Thank you for taking the time to leave us this positive review! We are so glad that Jesus took great care of you during your recent visit. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

February 11, 2024

Kathy Questo provided me with great service,knowledge of my concerns and made me feel as if I was a member of Cadillac I couldn't forsee going anywhere else More

by Kyliewatkins1777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questo
Feb 11, 2024 -

Kyliewatkins1777 responded

Kathy Questo was great in her knowledge and customer service was exceptional!!

Feb 12, 2024 -

Empire Cadillac of Long Island City responded

Thank you for leaving Kathy this 5-star rating! We are so glad that she took great care of you and we are honored to have earned your confidence and loyalty. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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