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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
284 Reviews
Call Service Center (914) 368-2108

284 Reviews of Empire Buick GMC of White Plains - Service Center

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November 02, 2024

Lydia was terrific. Always checking in. Unfortunately they lost my wheel lug key. Nn ww More

by charlieavolio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
Nov 08, 2024 -

Empire Buick GMC of White Plains responded

Charlie, Thank you for your comments and were delighted to hear that Lydia provided you good customer service. We are sorry to hear of the missing wheel lug key. If you would like to speak to us, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

November 02, 2024

Almost a 3 hr wait, for oil chg & rotate tires. didn't remove plastic from seat or paper mat from the floor. More

by MSZAT161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know his name.
Report | Print
Nov 08, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your feedback. We do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

November 02, 2024

The service manager Stephen, really stepped up and took care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great s More

by JMZJ00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Soto
Report | Print
Nov 04, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving Stephen this wonderful review! We are thrilled to hear that Stephen took excellent care of you. We are pleased to know that he is excellent, very nice and polite. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 02, 2024

why wasn't i notified of a recall so it could have been taken care of on this visit More

by pullumj1978
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your experience with us. We do apologize for the lack of communication. If this has not been resolved, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

October 29, 2024

Fueron muy amables y eficientes en su trabajo desde que llegué me recibieron muy cordial y la atención fue excelente por decisión propia me quedé a esperar y en la sala de espera contaban con un excelente More

by israelzs78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Villanue
Report | Print
Oct 30, 2024 -

Empire Buick GMC of White Plains responded

Gracias por su evaluacion positiva! Siempre es un placer oir buenos comentarios de nuestros clientes y nos complace saber que nuestro equipo le hayan brindado una experencia de primer nivel. Es un placer ayudarle en todo lo posible. Mil gracias!

October 27, 2024

They are responsive to my needs and understanding of my concerns. They make me feel like they care about me and my car. More

by MSheb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia in service
Report | Print
Oct 28, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that our team took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 27, 2024

Staff was knowledgeable and friendly. The followed spam is overwhelming. 15 Word Minimum to you. More

by MESHC62
Recommend Dealer
Yes
Employees Worked With
not lisrex
Report | Print
Oct 28, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this 5-star rating! We are glad that our team was both kind and helpful throughout your visit. We wish you safe travels. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 19, 2024

Great customer service. Car was taken in on time. Everything was explained to us. Staff was knowledgeable and friendly. More

by Joepagan77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 12, 2024

Lydia is great knows her products and has been there for years a great asset to GMC More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia of service
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Oct 14, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this 5-star review! She definitely is an asset to our team, and she will be honored to hear of your kind words. Please drive safely, and do not hesitate to give us a call if there is ever anything more that she and the team may help you with!

October 06, 2024

Went with my car to the dealership and they never serviced my car. I was scheduled at 9:30am .They had me wait 2 hours to tell me they wouldn’t see me until 1pm. I left and they did not reschedule m More

by tinocos217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 09, 2024 -

Empire Buick GMC of White Plains responded

We regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

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