Empire Buick GMC of Long Island City - Service Center

City Cadillac is the best everyone is so professional and experience. I have leased at least 3 vehicles from City and every experience was so well done that I will always remember how I was treated with pro experience. I have leased at least 3 vehicles from City and every experience was so well done that I will always remember how I was treated with professionalism. More

Customer service and repair work over the top! Recently, I brought my Escalade into City Cadillac of Long Island City for body repairs. I absolutely couldn’t believe the service I received. From t Recently, I brought my Escalade into City Cadillac of Long Island City for body repairs. I absolutely couldn’t believe the service I received. From the moment I contacted the service center, they put me right at ease. They immediately opened up a slot on that day to get me in for an estimate. When I went down I was personally greeted by John one of the managers. Also on hand was Paul the auto body estimator. The team couldn’t have been was courteous, professional and thorough. They worked very quickly. Not sure I had finished my coffee from their lounge before they had finished the preliminary work. I was given an estimate that was realistic for the damage to the car. All line items were explained for the cost of repairs. Most importantly they gave an accurate time for repairs. To my surprised I was offered a comparable well equipped loaner to use during repairs. It was all gassed up detailed and ready to go. The in processing was as smooth and effortless as anyone could imagine. During the repairs, I was encouraged to check in to see how the repairs were progressing. I couldn’t have been more impressed. They were able to tell me when parts were coming in and being installed on the vehicle. When it was time to pick up the car – whalah – my caddy looked like the one I got off the showroom. Job was perfect! In addition the car had been washed and detailed with that new showroom smell. This was just an absolute miracle finding the guys at City Cadillac GMC and Buick. They go above and beyond for their customers. I can understand why they have been in business for over 25 years and keep growing. You will have a customer for life. Thank you again! More

Service and staff are unparalleled! This dealership and, specifically my salesman Josh Vargas, are truly the best of the business. At the inception of my transaction, Mr. Vargas was help This dealership and, specifically my salesman Josh Vargas, are truly the best of the business. At the inception of my transaction, Mr. Vargas was helpful, knowledgeable and truly willing to get me the best deal possible. After my purchase was complete, I had a minor issue with the molding on my car. As soon as I called, he advised he would take care of it, and within a few days, had a loaner car for me. All issues were resolved expeditiously and I was kept abreast of the status of all repairs. I get a new car every three years, and this is by far the best customer service I have ever received. I recommend City Cadillac and, Mr. Vargas specifically! More

Clicking noises in the front end of 2017 XT5 Kathy B is the best Service Consultant a customer can have, she is always very attentive to my needs and always resolves any issues. Had issues with a Kathy B is the best Service Consultant a customer can have, she is always very attentive to my needs and always resolves any issues. Had issues with a clicking noise coming from the front end of my 2017 XT5, it was diagnosed and corrected in 3 days. Was provided a loaner for the time the vehicle was in service, Kathy B. made the whole experience seamless. Haven't had any issues from the front end since it was repaired. More

Wonderful Experience I purchased a 2017 Yukon SLT from city Cadillac and my sale consultant Helena Zadeh made the experience very simple and pleasant, this is my second p I purchased a 2017 Yukon SLT from city Cadillac and my sale consultant Helena Zadeh made the experience very simple and pleasant, this is my second purchase from city Cadillac and I would definitely recommend you to purchase your next vehicle here. More

Car buying Clean environment o no pushing item do not want I hope I continue buying my futures cars from Buick city I hope to sending more customers to court Clean environment o no pushing item do not want I hope I continue buying my futures cars from Buick city I hope to sending more customers to court buick More