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Empire Buick GMC of Long Island City

Woodside, NY

4.8
1,017 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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56-15 Northern Blvd

Woodside, NY

11377

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Showing 1,017 reviews

November 29, 2017

Excellent experience. Great price on my new vehicle. Very nice people. Dan and John did a great job getting us in the right vehicle for the right price. Also got a fair price on my tradein. More

by Eli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Randazzo, Dan Keys
November 28, 2017

Loving my new Enclave Avenir My husband and I have been clients of city Cadillac for about 7 years now or maybe even more. We have experienced nothing less than exemplary service More

by Lorik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Fox, Dan Cunningham
November 25, 2017

Exceptionally Positive Experience I recommend City Cadillac Buick GMC. I had a positive experience with sales person Dan Keys and finance person John. It was a seamless process that d More

by Joyce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Keys, Dan Keys
November 24, 2017

Clicking noises in the front end of 2017 XT5 Kathy B is the best Service Consultant a customer can have, she is always very attentive to my needs and always resolves any issues. Had issues with a More

by Bert Light
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy B.
November 24, 2017

Nice sales person. I would recommend Helena Zadeh to friends & Family... I purchased two cars from city Cadillac at the same time.. Fast @ Good! Great customer servic More

by turtle5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helena Zadeh
November 22, 2017

Not satisfied with the work done. Their mechanics steal parts from the car in repair facility. They will tell you that they are replacing new parts but they never do. Be careful. More

by Bilal Munir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Diakos
Nov 22, 2017 -

Empire Buick GMC of Long Island City responded

We're sorry for any confusion caused, Bilal. To clarify, we replaced all 8 injectors on your vehicle. After a week, you came back to let us know your check engine light was on. Upon inspection, we found that there were 7 new injectors still in your car, but we found one old rusty one. We had your old 8 original injectors still on the bench, which we showed you. It was at this time that you let us know everything was OK, and no problem if we just fixed this part. We hope this helps to clear up any issues that happened here. We can't speak for what happened elsewhere.

November 22, 2017

Problems not fully addressed Electrical problems not addressed, no low beam lights cluster and radio to out , brakes gone on one wheel still charged 138 dollars for no work More

by Sebastian H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherise Dawkins
Nov 25, 2017 -

Empire Buick GMC of Long Island City responded

Sebastian, I am sorry that you were not satisfied with your recent diagnostic service. As your vehicle is out of the original warranty coverage; as we see your vehicle regularly for free maintenance services, recommended services or repairs have been declined... There is a fee to diagnose problems with the vehicle outside of warranty however those fees are applied as discounts to any repairs that are completed. If you would like to return and have the items repaired, it will be our pleasure to credit the diagnostic fee to the necessary repairs. Please call me, Sharon Regan, to schedule your appointment and I will make sure the diagnostic charge is credited. We look forward to seeing you soon.

Nov 26, 2017 -

Sebastian H responded

One question , why did I buy a 5 year extended warranty before I left the lot ? This was my insurance and peace of mind just in case. Like my job being on strike for over 7 months . Spectrum and Local 3 strike

November 21, 2017

Amazing customer service Great Dealership !!!!!! They are very professional, respectful and trusted.Luis Rodriguez my sales person answer all my questions. I have been to many More

by Eltigre1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
November 21, 2017

Santino is the Godfather of the car business I just leased a 2018 GMC Terrain and overall, this is my 4th lease from City Cadillac. Santino truly knows how to take care of his customers unlike an More

by Ralph Wallace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santino Curatolo
November 21, 2017

Great sales person Helena zadeh was gear I would recommend city Buick gmc Cadillac to everyone looking to buy a car thanks again Helena for all your hard work in getting More

by Vnm918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helena Zadeh
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