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Empire Buick GMC of Long Island City
Woodside, NY
1,075 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,075 reviews
February 18, 2019
Expertise in finding a car with features in our budget My daughter and son in-law have both bought cars from Allison Doyle and now we have. Her expertise in the financial end help us able to afford the 201 My daughter and son in-law have both bought cars from Allison Doyle and now we have. Her expertise in the financial end help us able to afford the 2018 Buick Encore. The experience we had with Joshua Vargas explaining the ins and outs of the Encore was very instrumental in choosing this car. He answered all are questions with terms we can understand.. He gave us a demonstration of all the updates and upgrades that come with the car. We had 2005 Honda Accord. Boy things have really changed. Thank You all again. More
by irabetty
Employees Worked With
Allison Doyle, Joshua Vargas
February 17, 2019
Leah is the best! Leah at City Cadillac was able to beat any competitors prices by far. She is kind, sweet, professional and works hard to get the car, features, and Leah at City Cadillac was able to beat any competitors prices by far. She is kind, sweet, professional and works hard to get the car, features, and deal that you are looking for. More
by Gregciccone
Employees Worked With
John Randazzo, Leah Maggio
February 11, 2019
Very satisfied with my used car purchase Although I think buying a used car is always stressful/anxiety-producing in some way, I really do feel very satisfied with my experience at City Cadil Although I think buying a used car is always stressful/anxiety-producing in some way, I really do feel very satisfied with my experience at City Cadillac and extremely happy with the car we bought. We worked with Dan Keys, who was extremely pleasant and accommodating, and I felt that he made the process as straightforward as possible. We ran into a few hiccups along the way, but Dan and the dealership worked quickly to resolve them, and I do feel that City Cadillac makes a strong effort to ensure customer satisfaction. It's a comfortable environment, and we appreciated not only the coffee and snacks, but also never having the feeling like someone was pushing us into something we did not want. I would definitely recommend Dan and City Cadillac, and would go back there if I were in the market for another car. More
by Notkristen
Employees Worked With
Dan Keys, Dan Keys
February 11, 2019
DEFRAUDED BIG TIME!!! Dear Mr. Fox, It'll soon be a year since I purchased this vehicle from your dealership. Its a couple of months short of a year the mileage rollbac Dear Mr. Fox, It'll soon be a year since I purchased this vehicle from your dealership. Its a couple of months short of a year the mileage rollback was reported by Potamkin. Since then you have repeatedly told me that there are no records of any such report. I just spoke with a member of your service department and I was told that there is, in fact, a record of said rollback. My insurance company will not renew in 3 weeks due to the same issue and the engine light is illuminated so I cannot drive the vehicle. If I cannot drive I cannot work. If I cannot work I cannot take care of my family. But for this 30,000 mile rollback on this vehicle I would be able to retain the proper insurance and as per the experts my engine wouldn't be about to blow. This is not a good look. Sam Fox is the owner of City Caddilac The salesman I dealt with is not listed. He was probably fired, as he should have been.This matter is more than likely headed to court. One of Mr . Fox's employees replied stating I had no proof. If anyone would like to second guess this time, and I doubt they will, then I will post the findings from Potamkin. Which Mr. Fox is already in posession of. I WAS DEFRAUDED BY CITY CADDILAC... I WAS SOLD A VEHICLE UNDER THE FALSE PRETENSES THAT IF WAS COVERED UNDER THE CERTIFIED PREOWNED PROGRAM WITH GENERAL MOTORS. THIS VEHICAL WAS DAMAGED AND REPAIRED ON THE LEFT SIDE. AFTER MARKET PARTS WERE USED IN ITS REPAIR. THE DIGITAL ODOMETER WAS TAMPERED WITH AND ADJUSTED TO SHOW THAT THE VEHICLE HAD 30,000 (THIRTY THOUSAND) MILES LESS THAN IT SHOWS AS PER POTAMKIN.. I HAVE PAPERS STATING CITY INSTALLED A NEW BATTERY. YET AFTER HAVING POP A LOCK BOOST AT LEAST 4 TIMES AND HAVING TO EVENTUALLY PURCHASE MY OWN BOOSTER. I HAD THE BATTERY INSPECTED AND WAS TOLD THAT THERE WAS NOT A CHANCE IN xxxx THE BATTERY WAS NEW. IT IS COMPLETELY DEAD AND WOULD NOT ACCEPT A FREE CHARGE FROM AUTO ZONE. WHERE I FINALLY BOUGHT A NEW ONE 3 WEEKS AGO. THIS PURCHASE HAS EEN A HORRIFIC EXPERIENCE. AND WHEN I THREATENED THE SALESMAN, MOONEY, WITH LEGAL ACTION. HE TOLD ME THAT THE DEALERSHIP HAS 6 LAWYERS AND ARENT WORRY ABOUT ME. I WILL KEEP YOU POSTED More
by Defaruaded
Employees Worked With
Sam Fox
February 11, 2019
City Cadillac madeit easy Dealt with Dan Cunningham. He knew the truck inside and out and helped us to get a great deal. Very easy process. Thanks City Cadillac and go see Dan Dealt with Dan Cunningham. He knew the truck inside and out and helped us to get a great deal. Very easy process. Thanks City Cadillac and go see Dan Cunningham! More
by CharlyEscalade
Employees Worked With
Dan Cunningham
February 07, 2019
Leah Maggio made the experience smooth and easy Ms. Leah Maggio was very knowledgeable, friendly and professional. She answered all of my questions and made the experience quick and painless. This w Ms. Leah Maggio was very knowledgeable, friendly and professional. She answered all of my questions and made the experience quick and painless. This was my first experience at a Cadillac dealer and was made to feel welcome. I would definitely return here for my next purchase. More
by SheNY
Employees Worked With
Leah Maggio
February 02, 2019
Dan Cunningham made it quick and easy! This is my second truck with City Cadillac and Dan Cunningham. He made it quick and easy! I love my new Escalade and will be back when the new model c This is my second truck with City Cadillac and Dan Cunningham. He made it quick and easy! I love my new Escalade and will be back when the new model comes out! More
by DerRom
Employees Worked With
Dan Cunningham
February 01, 2019
Great Experience Miss Helena, was very knowledgeable, honest, friendly, all the qualities everyone wants when leasing/ purchasing a car . I couldn't have asked for a Miss Helena, was very knowledgeable, honest, friendly, all the qualities everyone wants when leasing/ purchasing a car . I couldn't have asked for a better person . She is not out there to sell someone , she really wants to help and give you the best service. More
by shahnaz
Employees Worked With
Helena Zadeh
January 31, 2019
Great Experience - thanks! Very happy with my truck! Dan Cunningham was patient and extremely helpful to get it all worked out. Didn’t have to waste time going back and forth a Very happy with my truck! Dan Cunningham was patient and extremely helpful to get it all worked out. Didn’t have to waste time going back and forth and it made the process so easy. Highly recommend. More
by ScotESV
Employees Worked With
Dan Cunningham
January 31, 2019
GMC ACADIA Leah Maggio was great to work with. She was very helpful and answered all our questions. When she didnt know the answer to our questions she was tru Leah Maggio was great to work with. She was very helpful and answered all our questions. When she didnt know the answer to our questions she was truthful and went to find out the answer. I would definitely recommend her to my family and friends. More
by Jojo123
Employees Worked With
Leah Maggio
