Empire Buick GMC of Long Island City

My service rep Donna was friendly, knowledgeable and extremely professional.Her attention to detail and relaxed demeanor made the overall experience very relaxing totally smooth. extremely professional.Her attention to detail and relaxed demeanor made the overall experience very relaxing totally smooth. More

Outstanding service always by Empire. Kathy Questel is there for you. Have been loyal to this dealer for 25 years. Kathy Questel is there for you. Have been loyal to this dealer for 25 years. More

Jesus Rosa is an excellent salesman Very knowledgeable and helpful will return again for my next vehicle knowledgeable and helpful will return again for my next vehicle More

My sales agent, Victoria DeJesus, was enthusiastic, patient, and diplomatic. She was keen to make the sale but maintained her professional demeanor throughout the process. I was allowed a test drive patient, and diplomatic. She was keen to make the sale but maintained her professional demeanor throughout the process. I was allowed a test drive as appropriate for NYC, but I had no delusions. The actual negotiations went well enough and they eventually gave me the full amount I requested for my trade. However, the "rebate" they graciously added to the buy order actually imposed a net increase of $44 to the final price of the car. I accepted it in the interest of good faith but I let manager know that I was aware of what was going on. Those quibbles aside I would recommend Empire, and Ms. DeJesus, to those wishing to purchase a new or used car. More

I went in to purchase a new 2023 Yukon SLT, Met with Victoria De Jesus. Ms. De Jesus was fantastic with the sale. She was accommodating and upfront. The rest of the experience was terrible. William Victoria De Jesus. Ms. De Jesus was fantastic with the sale. She was accommodating and upfront. The rest of the experience was terrible. William the finance person gave me an insulting interest rate and didn't look at my credit rating. Then came back after 20 minutes with us sitting there with another insult rate. I went thru my bank and in 45 minutes was handed a check with a much lower apr. Then the truck was brought to me and the front bumper had scratches and scuff on it. The entire truck had water spots and glue residue from transport wrap all over it. The detailing dept they have is poor at best. I immediately brought the truck to a detailing shop the next day. Then here is the best, I placed a $2000 deposit on the vehicle and was brought two receipts one for $1800 and another for $200, which I signed for (don't know why 2 receipts). Then Later checked my bank statement and they added a 3% charge onto my deposit with out my consent. I was not told, or no signage that there is a 3% up-charge for credit card. Even though i signed for a total of $2000. Please check your statements. Overall the experience from the initial sale with Victoria was great, it was totally over shadowed by the sub par personal and delivery experience after. I am a car and business savvy guy, if they treat me this way i cant imagine how they treat people who are not. Trust goes a long way and they have not earned it. I would not recommend Empire GMC to anyone. More

Clean environment, prompt and efficient service in regards to my service call, recall and oil change regards to my service call, recall and oil change More

Excellent service on behalf of Momi Ruzzaman. Moni was very knowledgeable, professional and beyond courteous. Moni was very knowledgeable, professional and beyond courteous. More

Thank you Vincent Torres for your help, It was greatly appreciated. Great place, with great people. appreciated. Great place, with great people. More

Loves the service — service was amazing! !! Noemi my sales lady give me the best deal possible ! !! Noemi my sales lady give me the best deal possible ! More

Thank you very much Yesenia Vargas for your excellent attention and joy that you bring to your clients. attention and joy that you bring to your clients. More