Empire Buick GMC of Long Island City

No xx. Time wasnt waisted in small talks. Straight up. Mr. Rosa was taking care of me. I told him what I have now and what I want and where$ I want to be. He didnt sweet talk me and got straight to the p Mr. Rosa was taking care of me. I told him what I have now and what I want and where$ I want to be. He didnt sweet talk me and got straight to the point. Mr. Rosa looked for the most lucrative financial deal. Checked all the incentives and after I told him it s still more $ than where I want to be negotiated $470 off with his boss. Just to put my words to the money. Buick encore 2019 fwd basic package is $268/month for 39 month with $1k down. I ve been watching car commercials since late summer and the deals ve been shown with out a hope $$ for leases. So I think I ve got a good price. Thank you mr. Rosa and mr. John and everyone who were involved to make this transition easier . More

Excellent experience Treated fairly by a professional staff. Sales person, Jesus, was a gentleman and an experienced automobile representative. I would Highly recommend Treated fairly by a professional staff. Sales person, Jesus, was a gentleman and an experienced automobile representative. I would Highly recommend him and the dealership. More

great service I leased my Cadillac xt5 from Helena at city Cadillac. I'm very satisfied with the service . She was very helpful. Easy transaction . Thank you I leased my Cadillac xt5 from Helena at city Cadillac. I'm very satisfied with the service . She was very helpful. Easy transaction . Thank you More

Great Service Joshua is a great sales man. Very reasonable in understanding your interests. Easy to work with. Placed me into an AMAZING vehicle. Cadillac xt5. Over Joshua is a great sales man. Very reasonable in understanding your interests. Easy to work with. Placed me into an AMAZING vehicle. Cadillac xt5. Overall great service. More

Customer service and repair work over the top! Recently, I brought my Escalade into City Cadillac of Long Island City for body repairs. I absolutely couldn’t believe the service I received. From t Recently, I brought my Escalade into City Cadillac of Long Island City for body repairs. I absolutely couldn’t believe the service I received. From the moment I contacted the service center, they put me right at ease. They immediately opened up a slot on that day to get me in for an estimate. When I went down I was personally greeted by John one of the managers. Also on hand was Paul the auto body estimator. The team couldn’t have been was courteous, professional and thorough. They worked very quickly. Not sure I had finished my coffee from their lounge before they had finished the preliminary work. I was given an estimate that was realistic for the damage to the car. All line items were explained for the cost of repairs. Most importantly they gave an accurate time for repairs. To my surprised I was offered a comparable well equipped loaner to use during repairs. It was all gassed up detailed and ready to go. The in processing was as smooth and effortless as anyone could imagine. During the repairs, I was encouraged to check in to see how the repairs were progressing. I couldn’t have been more impressed. They were able to tell me when parts were coming in and being installed on the vehicle. When it was time to pick up the car – whalah – my caddy looked like the one I got off the showroom. Job was perfect! In addition the car had been washed and detailed with that new showroom smell. This was just an absolute miracle finding the guys at City Cadillac GMC and Buick. They go above and beyond for their customers. I can understand why they have been in business for over 25 years and keep growing. You will have a customer for life. Thank you again! More

Helena of City If the car is half as good as my experience with the purchase then all's right with the universe....so far I love the car too. If the car is half as good as my experience with the purchase then all's right with the universe....so far I love the car too. More

Superb Experience - Thank you John Randazzo I bought 2020 Cadillac Escalade from City Cadillac and it was an amazing experience, John Randazzo was super helpful and he even gave me an extra disc I bought 2020 Cadillac Escalade from City Cadillac and it was an amazing experience, John Randazzo was super helpful and he even gave me an extra discount on top of the contractual price. All my friends and family are the customers of this dealership from several years and we have been really pleased. Fully recommended, and make sure you guys go and see John Randazzo - Thank you JOHN. See you next time. More

Helena is Amazing - Experience was great I would recommend this place anytime. Unbeatable deals, prices and total professionals. Helena is the best of the best. She knows her business and wor I would recommend this place anytime. Unbeatable deals, prices and total professionals. Helena is the best of the best. She knows her business and works for the customer. More

Amazing service The dealership Joshua Vargas was very knowledgeable and professional with the way he presented the vehicle to me. I am grateful for his patience and h The dealership Joshua Vargas was very knowledgeable and professional with the way he presented the vehicle to me. I am grateful for his patience and how he made the process for me very easy. I was happy with my experience and in the future I would recommend my friends. Thank you so much Joshua Vargas. More

Cadillac xt4 Helena was very helpful! She Made out situation much easier to deal with, given we needed to unexpectedly lease another vehicle. Will definitely see h Helena was very helpful! She Made out situation much easier to deal with, given we needed to unexpectedly lease another vehicle. Will definitely see her again in the future for the next lease! More