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Empire Buick GMC of Long Island City
Woodside, NY
1,058 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,058 reviews
August 28, 2021
Karen Herrera finds me right car in right time. I was serching for car over 2 months including other Cadillac Dealers. She is easy going and very helpful. She made me so much easier in my decision. And C serching for car over 2 months including other Cadillac Dealers. She is easy going and very helpful. She made me so much easier in my decision. And City Cadillac has full power to find any car than other Cadillac dealers. If you are financing don't just trust whatever he says calculate upfront to find the accurate numbers. More
by Startoyota
Employees Worked With
Karen Herrera
August 20, 2021
I was looking to purchase cadillac esv, helena and tatiana got a platinum esv for me. I just picked up my vehicle from city Cadillac. Im very happy with the service. tatiana got a platinum esv for me. I just picked up my vehicle from city Cadillac. Im very happy with the service. More
by Oumarn
Employees Worked With
Helena Zadeh
August 20, 2021
Helena Zadeh was very helpful. She is an outstanding saleswoman. Helena is so friendly and knowledgeable . I love the car... so happy to deal with City Cadillac my second time around. Thank you for al saleswoman. Helena is so friendly and knowledgeable . I love the car... so happy to deal with City Cadillac my second time around. Thank you for all your help... one happy customer... More
by Dutchess1254
Employees Worked With
John Randazzo, Dan Keys, Euton Garcia, Helena Zadeh
August 16, 2021
Dan is a very nice guy, most helpful .When I’m ready for Dan is a very nice guy, most helpful . When I’m ready for my next car I would go to Dan . He’s the man. Dan is a very nice guy, most helpful . When I’m ready for my next car I would go to Dan . He’s the man. More
by gwhatsshakin
Employees Worked With
Dan Keys, Dan Keys
August 09, 2021
Very professional very helpful I was very pleased I will recommend my friends Outstanding service They take care of A lot of the business to keep you from running around recommend my friends Outstanding service They take care of A lot of the business to keep you from running around More
by geraldduffin
Employees Worked With
Dan Keys
August 08, 2021
I would like to share my experience with you. My truck's brakes, Chevy Silverado 1500, went out last week as I was traveling to Manhattan to drop my daughter off at her new apartment. I am from out of town brakes, Chevy Silverado 1500, went out last week as I was traveling to Manhattan to drop my daughter off at her new apartment. I am from out of town. This was last Saturday 7/31. When I called to ask about getting my brakes fixed I was told the service department was open till 5:30 and if I brought my car in to get looked at they would be able to fix it. This was obviously false because the service department was not open. I was then having a problem with getting a tow truck so I called back to make an appointment to get my car fixed on Monday 8/2. I made an appointment with the secretary for 8:45 at City Cadillac on Monday and had my car towed there Saturday night. On Monday morning I called to try to talk to someone I was told service was busy and they would call me back. I never received a call back after leaving multiple messages so I went to the service station. As I arrived at City Cadillac they told me they do not work on Chevy vehicles. The lady at the counter was very rude and stand-offish, she told us to go to City Chevy next door, which I did. I then spoke with Ophelia and she informed me I had not an appointment with them it had to be with City Cadillac. She told me they will try to squeeze me in but I should talk with City Cadillac and see if they would honor my appointment so I could get my car fixed sooner. I returned to City Cadillac and again the lady at the counter was rude and just blew me off telling me they do not work on Chevies. So once again I returned to City Chevy and Ophelia was able to squeeze me in and fix my car. It was a very stressful and the people at City Cadilac did nothing to help. They just added stress to the situation. Phone calls were not returned, the person who made the appointment must have not know what she was doing if in fact City Cadillac does not work on Chevies, why would my appointment have been made there? And the way I was treated by the receptionist at Chevy Cadillac was very rude and disrespectful. On the other hand the people at City Chevrolet were very professional and courteous. They never made any promises but said they would do their best to fix my truck and get me back on the road. I want to especially point out Ophelia and Javier who I worked with. They kept me updated on everything and actually got my truck fixed sooner than originally told. I wanted to make you aware of my situation and hopefully, you can share this with those involved. I would appreciate a response of some type. I hope the way City Cadillac treated us was acceptable. And the individuals at City Chevrolet should be commended. More
by rlytle2000
Employees Worked With
Cherise Dawkins
August 04, 2021
Karen is a 5 star saleswoman. She is so friendly , sweet and knowledgable ! She is not pushy but also gets the job done . She made my first time experience so much fun . Thank you for everything ❤️ and knowledgable ! She is not pushy but also gets the job done . She made my first time experience so much fun . Thank you for everything ❤️ More
by MelL
Employees Worked With
KAREN HERRERA
