Empire Buick GMC of Long Island City

This is my second review because the Finance Manger Ken is a not worth working with! likes to mansplain and a liar. Wouldn't work with me and finance because I didnt use theirs. My credit union had to c is a not worth working with! likes to mansplain and a liar. Wouldn't work with me and finance because I didnt use theirs. My credit union had to cut 3 checks 2 were not certified but all he had to do for the first one was make a call, the second one all I had to do was sign and the third was actually a certified check because I had to physically go to the credit union which was 80 miles from my house in which my niece had to loan me her car because I didnt have one..... Buyer beware with this male body part Then I was dealing with the manager Euton and he said and I quote oh you'll be dealing with me dont worry, Ill call you dont worry, Ill make this work for you, xx he NEVER called or moved a finger like his boy Ken. Ladies do your home work this dealership only has 2 people at this dealership that work. Not to mention they offered misleading information because I never needed to go to the bank to get a different check! Guess they dont like cash sales More

Very professional staff, genuinely concerned that I got the right vehicle. Great communication, Excellent product knowledge. I would definitely buy another vehicle from Empire. the right vehicle. Great communication, Excellent product knowledge. I would definitely buy another vehicle from Empire. More

Absolutely Fantastic in Every way!Stopped in to get a Absolutely Fantastic in Every way! Stopped in to get a Lease price on an Encore GX for my daughter , she is currently driving an older car with no Absolutely Fantastic in Every way! Stopped in to get a Lease price on an Encore GX for my daughter , she is currently driving an older car with no safety features. "Valeria Maneses" was our sales associate, She was, professional, Courteous & just delightful to work with & in addition worked out a great lease deal for our lease. While most dealers are charging over MSRP that was not the case here. Definitely earned our respect & will be a return customer. Thank you "Valeria"! More

Jason is the best! He was patient, transparent, informative, kind, and efficient. After my initial meeting with him, I knew so much more about the vehicle my husband and I were hoping to purchase. informative, kind, and efficient. After my initial meeting with him, I knew so much more about the vehicle my husband and I were hoping to purchase. He answered all of my questions clearly and provided further clarification so that we could make the best decision for our family. I expressed to Jason that a functional, reliable and SAFE car was the most important to us, especially just having had a newborn. When it was time to purchase a new vehicle, Jason went out of his way to send photos and videos electronically to begin the process while I was at home with my new baby. Within a few hours, Jason and Jonathan worked diligently to get our family a car that fit our needs. The process was seamless! I cannot thank Jason and the team for all their efforts and hard work in making our family car dreams come true. We are forever grateful. More

I had a great experience purchasing my vehicle. Valeria Meneses was very helpful. I didn't feel rushed. She took her time explaining everything to me with no pressure. She is attentive to customers' needs. Meneses was very helpful. I didn't feel rushed. She took her time explaining everything to me with no pressure. She is attentive to customers' needs. Very good dealer and great staff. More

We liked working with Dan he is extremely knowledgeable we hope to continue for future. we hope to continue for future. More

I had a great experience purchasing my vehicle and the salesperson Valeria Meneses was extremely helpful and took her time explaining everything to me. I would give Valeria 10 stars if I could. Awesome de salesperson Valeria Meneses was extremely helpful and took her time explaining everything to me. I would give Valeria 10 stars if I could. Awesome dealer and great staff. More

Dan was very professional, personable and responsive. I would highly recommend reaching out to Dan for your next vehicle. The buying process was quick and efficient. Ken was helpful and was able to secure would highly recommend reaching out to Dan for your next vehicle. The buying process was quick and efficient. Ken was helpful and was able to secure a great financing package for me. Thank you Dan and Ken! More

Helena did a terrific job in helping me to purchase 2 Yukon Denali Vehicles the same day! Very professional and highly recommended. If you go to City Cadillac Buick GMC, ask for Helena and Ken. Yukon Denali Vehicles the same day! Very professional and highly recommended. If you go to City Cadillac Buick GMC, ask for Helena and Ken. More