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Empire Buick GMC of Long Island City

Woodside, NY

Overview
Employees
Reviews
4.8
1,058 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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56-15 Northern Blvd

Woodside, NY

11377

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Showing 1,058 reviews

December 07, 2022

Excellent customer service. Gave me a good rate . I was happy pleased with the customer service More

by Irene1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan George, Valeria Meneses, Jhonnattan Valerio
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Dec 08, 2022 -

Empire Buick GMC of Long Island City responded

Irene, thank you for stopping by to share positive feedback with us! We're glad the Empire Buick GMC team made this a very valuable dealership experience for you. We wish you pleasant journeys until we meet again!

December 07, 2022

Very simply put,they are the best dealership I ever worked with. Been a customer for a number of years. More

by THEHAGGOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vito Ilardi, Robert Sorrenti
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Dec 08, 2022 -

Empire Buick GMC of Long Island City responded

That's awesome! Thank you so much for sharing such positive feedback with us. Your loyalty is an honor and we hope to continue assisting you with all of your automotive needs for years to come. With service in mind, we wish you all the best in your upcoming travels!

December 07, 2022

Was a pleasure working with your dealership again - Karen and Vito cr acted a no hassle sale. Good thing was the vehicle was sitting in the showroom and DONE More

by caterman27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Herrera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Ilardi, Jhonnattan Valerio
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Dec 08, 2022 -

Empire Buick GMC of Long Island City responded

Thanks so much for your positive review and congratulations on your purchase! We truly appreciate your continued business and we're happy to learn your dealership visit was a successful one, thanks to Karen and Vito. We certainly hope to do business with you again some day but until then, we wish you the safest of travels!

December 05, 2022

This dealership is very friendly and they work with your budget and make sure you have the car you need. More

by nadeemshahabudeen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Vargas
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Dec 08, 2022 -

Empire Buick GMC of Long Island City responded

Thank you for letting us know how pleased you were with your dealership experience! We're delighted our sales team took the time to listen to your needs and wants and got you into the perfect vehicle for you. We wish you all the best with your upcoming travels and thank you for choosing Empire Buick GMC!

December 01, 2022

The dread of looting for a car was eliminated. Karen Herrera was wonderful and helpful to work with. In a time where things are so uncertain her positivity was calming. This is my third car and I More

by Queens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Thank you so much for your wonderful review! We are delighted that Karen could provide you with great care and make your experience with us top-notch. It is an honor to have earned your kind recommendation. We warmly congratulate you on your new vehicle- on behalf of the entire team!

December 01, 2022

Just want to say thank you for your help. Amazing customer service. Moni Ruzzaman sold us our truck was so helpful, patient answered all of our questions. I would highly recommend him to any More

by Ganeshgir
Recommend Dealer
Yes
Employees Worked With
Moni Ruzzaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Congratulations on your new vehicle! We are so glad that Moni could provide you with top-notch service, and he will be honored to have earned your kind recommendation. It is our pleasure to assist you in any way possible. Thank you so much for your positive review!

November 29, 2022

Mechanical explanations, service and knowledge was excellent. Sally’s communication and problem solving was great. Waiting in car to start the process was deplorable, 40 minutes past scheduled app More

by jigsamerica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Hello, Thank you for sharing your service experience with us and sorry to hear that were not completely satisfied with your visit. We do apologize for the wait time on your appointment. If you would like to discuss further, please reach out to our Service Manager, John Diakos at (718)524-3127 or at jdiakos@eagny.com. Thank you!

November 29, 2022

Great service! Joshua JUST WOW! A MAN ON HIS WORD!!! he was really and utmost professional... Will definitely recommend everyone to go to him.. More

by sol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Vargas
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Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Sol, Thank you so much for your amazing review! Joshua will be honored to hear of your very kind words and to know that he earned your kind recommendation. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

November 29, 2022

Sally is really good at focusing on what customers need and require. I’m glad she is my customer service representative. She has the ability to understand and feel what we as customers are experie More

by pati0527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Pati, Thank you for leaving Sally this positive review! We are so glad that she could provide you with the quality care that you deserve. She will be delighted to hear of your kind words and to know that you deeply value her service. We hope that you continue to choose us for all of your future automotive needs!

November 29, 2022

The most extraordinary service that I have experienced in a long time Karen Herrera was helpful from beginning to end. Wish there were more people like her. Also Vito from finance the best. Great team . Th More

by Queens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Herrera
Report | Print
Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Thank you so much for your amazing review! We are delighted that our team could provide you with a 5-star experience. Our guests' satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

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