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Empire Buick GMC of Long Island City
Woodside, NY
1,063 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,063 reviews
October 08, 2016
EXCELLENT CUSTOMER SERVICE Earlier today I brought in my wife's Escalade for service due to a noise it was making when switching gears. I spoke with 2 service advisors named Fir Earlier today I brought in my wife's Escalade for service due to a noise it was making when switching gears. I spoke with 2 service advisors named Firsy and Cherise and let me just say this, I've never been more relaxed and happy to get my car serviced. All it took was a few jokes and a sincere "I'm soooo sorry to hear that" and I felt at ease. I mean the sincerity alone would have me come back for service. And the professionalism and confidence displayed but Cherise really won me over! I know she's used to rude customers in her profession but you'd never be able to tell. She's awesome. I wish I could bring my own car here to be serviced and not just my wife's. Anyways, top notch attitude and efficiency in the job is what keeps customers coming back, especially when there's a repair shop on every corner. Job well done guys! More
by CaddyDaddy
Employees Worked With
Firsy, Cherise Dawkins
October 06, 2016
Nothing but the best! I have had nothing but the best experiences with both sales department and service. John Randazzi is the best, worked hard for me to get a great deal I have had nothing but the best experiences with both sales department and service. John Randazzi is the best, worked hard for me to get a great deal, and Cherise in Service always can schedule me an appointment thats convenient, and gets me in and out quickly. More
by charlotteny
Employees Worked With
John, Dan, Cherise
October 06, 2016
Awesome service I had the best experience at city Cadillac Buick hmm service dept. the workers are so friendly they treat you like you are family. I would diff recomm I had the best experience at city Cadillac Buick hmm service dept. the workers are so friendly they treat you like you are family. I would diff recommend this service dept to anyone in the tri state area. Cherise was so easy to talk to and plain my issues to. Service advisors Brett, Fitzroy, Kathy and firsy are very knowledgeable and explain everything to you. I am coming back time and time again!!! Thanks so much More
by Dee
Employees Worked With
Cherise, Kathy, firsy, Brett, fitzroy
October 06, 2016
Great customer service Great customer service, very knowledgeable and they made it easy for me! The manager took such good care of me! Thanks again and I love my new car! Great customer service, very knowledgeable and they made it easy for me! The manager took such good care of me! Thanks again and I love my new car! More
by Dee
Employees Worked With
John r.
October 06, 2016
A1 Service! Simple, worry free, helpful, honest, informative just a couple words that describe City Service center! They are all great and treat every customer li Simple, worry free, helpful, honest, informative just a couple words that describe City Service center! They are all great and treat every customer like family!! More
by caddygirl
Employees Worked With
Kathy B
October 06, 2016
City Rocks! I've been coming to City service for just about 15 years now and I've had the same advisor Mr Thomas. He is beyond knowledgeable and understanding. He I've been coming to City service for just about 15 years now and I've had the same advisor Mr Thomas. He is beyond knowledgeable and understanding. He never rushes me and allows me to experience my concerns with my car. Because of not only him but the entire service department City Cadillac will have a custom in me and my family for many years to come. Thanks gang! P.S I wish I could give more than 5 stars! More
by Cherise Monique
Employees Worked With
Fitzroy Thomas
April 08, 2016
Bad service all together...service dept really horrible The people at the service department made me regret buying 3 cars from them...never again city Cadillac i will take my money elsewhere...thought spend The people at the service department made me regret buying 3 cars from them...never again city Cadillac i will take my money elsewhere...thought spending over 100k u get better service...think again...never buy a car from city Cadillac buick gmc More
by John Krupp
Employees Worked With
John service manager and danny mechanic
February 04, 2016
Thank you Santino! Just returned my 2013 Acadia in exchange for a new 2016. Looked around to other brands and GMC dealerships and came back home to City Cadillac Buick Just returned my 2013 Acadia in exchange for a new 2016. Looked around to other brands and GMC dealerships and came back home to City Cadillac Buick GMC. Santino and his team offered the best deal with unbeatable customer service. Was in an out within two hours. No gimmicks, no BS, a true gentleman. Thank you Santino!! More
by Carlos- Maspeth
Employees Worked With
Santino
January 12, 2016
The most horrible experience ever! SCAMMERS!! They renege on the deal over 3 times. Sent me the wrong invoice and never honored one single promise in the deal! Wasted over 2 weeks with these foo They renege on the deal over 3 times. Sent me the wrong invoice and never honored one single promise in the deal! Wasted over 2 weeks with these fools! Never would I recommend anyone to go here even if it was the last dealership available. Bottom line is that they make promises and never deliver, they will take your deposit and then change the deal on you. BEWARE!! More
by Nick1027
Employees Worked With
John Randazzo, Allison -- Sales Managers
October 02, 2015
Receptionist is client oriented. NOT! Janae was rude and refused to allow me to speak to a sales person. Apparently she is NOT willing to go the extra mile for a client. This dealer ship d Janae was rude and refused to allow me to speak to a sales person. Apparently she is NOT willing to go the extra mile for a client. This dealer ship does not want you shopping for a vehicle before you go to their dealership, because they don't want to deal with informed buyers. More
by jsjs3177
Employees Worked With
Janae
