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Emmons Autoplex

Webster, TX

4.4
350 Reviews

1423 FM 528

Webster, TX

77598

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Showing 350 reviews

March 09, 2024

Ana was very professional and made our car buying experience very easy. I would highly recommend Emmons Autoplex and definitely recommend Ana for all your car buying needs! Thank you Emmons for a g More

by Angie_d74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Daigle, Gary Emmons
March 06, 2024

Had an appointment with Felipe Canales on Saturday March 2nd. Even spoke to him over the phone where I notified him I was in route. I drove over 150 miles to view and possibly purchase a 2010 Volkswagen J More

by mhghb251
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Felipe Canales
Mar 06, 2024 -

Emmons Autoplex responded

mhghb251- When I hear of a customer having an experience you had, it literally makes me cringe. There is absolutely no excuse for Felipe not to be prepared and ready prior to your visit. We have over 800 vehicles in inventory and are an extremely high-volume dealer, but that does not give any of my sales associates a pass for not properly handling a customer. On behalf of my entire team, I apologize that we did not do a better job. If you decide to give us a second chance, I will make sure your visit here is nothing like your first. – Gary Emmons

March 04, 2024

No help at all overpriced vehicles, communication still horrible. Still in the market for a vehicle More

by fredricobillings82
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Darrell Daigle, Gary Emmons
Mar 06, 2024 -

Emmons Autoplex responded

Fredricobillings82 – I see you have been in contact with Eduardo as recently as yesterday via text messaging. I am not sure why you feel our vehicles are overpriced, but we do guarantee the lowest price in 300 miles. You appear to be from Arkansas, so let us know if you would like us to provide you with any additional specific pictures or videos and if you need a referral for transporting the vehicle to you. – Gary Emmons

March 02, 2024

The sales process was simple and not pushy. Kenny was great to work with. The finance department was professional and helpful. The entire experience at Emmons was pleasant. More

by jforte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Nguyen
February 24, 2024

Smooth and easy process working with this dealership for the 3rd time now. Highly recommend. More

by Mbnunemaker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Darrell Daigle, Gary Emmons
February 02, 2024

I would recommend to anyone looking for vehicle! Joe and Donnie were great and helpful! More

by imfiranice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Manager Donny and Salesman Joe, Darrell Daigle, Gary Emmons
January 31, 2024

Emmons Autoplex was a hassle free purchase and the salesman Joshua was a pleasure and really catered to our questions and concerns. I would recommend shopping here. More

by shane_israel74@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua, Darrell Daigle, Gary Emmons
January 25, 2024

I reached out by email and responded to ads the had for 2 different vehicles I wanted to buy. I can pay cash or finance with a 780 score and no issues with debt to income. I used to manage a Honda Dealership More

by scottwbogart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darrell Daigle, Gary Emmons
Jan 25, 2024 -

Emmons Autoplex responded

Scott Bogart - I am not sure how your sales person, Eduardo, missed your inquiries, but he did. If you are still interested in the 2006 Mercury Grand Marquis, we can correct your experience from this point forward. I will have another sales person reach out to you. If you did in fact previously manage a Honda dealership in your past, then you should know that sometimes leads can go unnoticed when you are handling such high volume. To make the snarky comments you did about our dealership just because your inquiries were overlooked, seems a little dramatic. -Gary Emmons

Jan 26, 2024 -

scottwbogart responded

Obviously you have not had much experience or training in customer relations. I sent SEVERAL enquires, not just one. I was looking at buying a car for an elderly neighbor who recently lost her husband and her old van was no longer reliable. I know the Mercury Grand Marquis is a very dependable vehicle and inexpensive to maintain. It is frustrating when no one returns emails or phone calls when requesting information. You had 2 advertised. Both had low miles. Maybe because I asked for a copy of a Carfax in one of my requests is why your company never responded? Whatever the reason, your guy never reached out. You seem to be questioning my past employment as manager of a Honda dealership. Are you insinuating that I was not being honest? Not a good way to respond to a client that was only responding to a request for a review of my experience with your company. I was being honest, no one responded to me. Now, if you only want sugar coated response s then why spend the money or sign up for Dealer Rater? The bottom line is this, after several inquiries regarding 2 separate vehicles over a few days, I never received a phone call or response. So now I am a “Snarky Individual” as you would choose to paint me? lol. You sir are the manager. You of all people should be held to a higher standard in your responses to potential buyers. You sir are the face of the company. If your guys have so much volume of inquiries that they can’t handle them, then maybe you should hire more sales guys or gals.Ultimately, the buck stops with you as the manager. If not getting back with inquiries because of the huge volume of leads coming in, then maybe it’s time you hired more salespeople. If that is not the issue then maybe it’s time you look in the mirror and figure out why you are not doing a better job in managing your people. In addition, advertising is not free. Every opportunity that you miss because of not getting back with inquiries is costing your company money. I sense however that really is not much of a concern to you. Oh, and by the way I bought a used Town Car from another dealership that actually returned my calls. Elizabeth couldn’t be happier with her new to her car. No drama here, just the facts😊

January 15, 2024

Great experience at Emmons Autoplex. Felipe made the car buying experience a pleasant one. Quick and easy I was able to find the perfect car that suited my needs. They go out of their wa More

by carloslira08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Canales, Greg Guiles, Brooke Parrish
January 11, 2024

Service was excellent, they communicated well and what you see is what you get this was the 3rd vehicle I’ve bought from them and will be back More

by jashley415p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Daigle, Gary Emmons
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