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Emmons Autoplex

Webster, TX

4.4
345 Reviews

1423 FM 528

Webster, TX

77598

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Showing 345 reviews

February 02, 2024

I would recommend to anyone looking for vehicle! Joe and Donnie were great and helpful! More

by imfiranice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Manager Donny and Salesman Joe, Darrell Daigle, Gary Emmons
January 31, 2024

Emmons Autoplex was a hassle free purchase and the salesman Joshua was a pleasure and really catered to our questions and concerns. I would recommend shopping here. More

by shane_israel74@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua, Darrell Daigle, Gary Emmons
January 25, 2024

I reached out by email and responded to ads the had for 2 different vehicles I wanted to buy. I can pay cash or finance with a 780 score and no issues with debt to income. I used to manage a Honda Dealership More

by scottwbogart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darrell Daigle, Gary Emmons
Jan 25, 2024 -

Emmons Autoplex responded

Scott Bogart - I am not sure how your sales person, Eduardo, missed your inquiries, but he did. If you are still interested in the 2006 Mercury Grand Marquis, we can correct your experience from this point forward. I will have another sales person reach out to you. If you did in fact previously manage a Honda dealership in your past, then you should know that sometimes leads can go unnoticed when you are handling such high volume. To make the snarky comments you did about our dealership just because your inquiries were overlooked, seems a little dramatic. -Gary Emmons

Jan 26, 2024 -

scottwbogart responded

Obviously you have not had much experience or training in customer relations. I sent SEVERAL enquires, not just one. I was looking at buying a car for an elderly neighbor who recently lost her husband and her old van was no longer reliable. I know the Mercury Grand Marquis is a very dependable vehicle and inexpensive to maintain. It is frustrating when no one returns emails or phone calls when requesting information. You had 2 advertised. Both had low miles. Maybe because I asked for a copy of a Carfax in one of my requests is why your company never responded? Whatever the reason, your guy never reached out. You seem to be questioning my past employment as manager of a Honda dealership. Are you insinuating that I was not being honest? Not a good way to respond to a client that was only responding to a request for a review of my experience with your company. I was being honest, no one responded to me. Now, if you only want sugar coated response s then why spend the money or sign up for Dealer Rater? The bottom line is this, after several inquiries regarding 2 separate vehicles over a few days, I never received a phone call or response. So now I am a “Snarky Individual” as you would choose to paint me? lol. You sir are the manager. You of all people should be held to a higher standard in your responses to potential buyers. You sir are the face of the company. If your guys have so much volume of inquiries that they can’t handle them, then maybe you should hire more sales guys or gals.Ultimately, the buck stops with you as the manager. If not getting back with inquiries because of the huge volume of leads coming in, then maybe it’s time you hired more salespeople. If that is not the issue then maybe it’s time you look in the mirror and figure out why you are not doing a better job in managing your people. In addition, advertising is not free. Every opportunity that you miss because of not getting back with inquiries is costing your company money. I sense however that really is not much of a concern to you. Oh, and by the way I bought a used Town Car from another dealership that actually returned my calls. Elizabeth couldn’t be happier with her new to her car. No drama here, just the facts😊

January 15, 2024

Great experience at Emmons Autoplex. Felipe made the car buying experience a pleasant one. Quick and easy I was able to find the perfect car that suited my needs. They go out of their wa More

by carloslira08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Canales, Greg Guiles, Brooke Parrish
January 11, 2024

Service was excellent, they communicated well and what you see is what you get this was the 3rd vehicle I’ve bought from them and will be back More

by jashley415p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Daigle, Gary Emmons
January 07, 2024

Friendly dealer. Kevin was great, gave a good test drive. Everything was straightforward with negotiations. More

by kumail.ali2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
January 01, 2024

The purchase of this vehicle was one of the easiest and best I ever made in my forty years o buying cars both both salesman and finance manager kept me informed throughout the whole process. Also Kenny did More

by Elton Wiltz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny
December 30, 2023

Thank you for the help Mitch. It was nice to speak with an honest salesman. More

by jksibert
Recommend Dealer
Yes
Employees Worked With
Mitch
December 29, 2023

I think we can all agree that the car buying experience sucks, but this dealership made it SO MUCH WORSE. We test drove a car, liked it, sat down to look at the paperwork and there were a couple of add More

by Jamiemalekwilson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Guiles, General Manager
December 26, 2023

Fast and efficient friendly. Felipe was a pleasure to deal with. I would recommend this dealership More

by hotelplumber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe
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