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Emmons Autoplex

Webster, TX

4.4
348 Reviews

1423 FM 528

Webster, TX

77598

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Showing 348 reviews

April 17, 2019

Trade in rip off After about 2 hours of waiting on appraisal in a very rude manner walks by throws 2 fingers up and says “2!” As in we will give $2,000 for trade ..... More

by David0815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donny
Apr 25, 2019 -

Emmons Autoplex responded

David, After going over the correspondence and speaking directly with Donny and Greg, I have some feedback for you. Initially, we waited about 45 minutes for your son to bring in the older high mileage BMW you wanted an appraisal on. From that point, we were another 45 minutes away from giving you the offer due to peak hours and others in front of you. One of the managers was only trying to expedite your wait time and retrieved the appraisal $2000 from the KBB rep we have on-site. While walking by, he simply help up 2 fingers to Donny and stated, "$2000 dollars." There was no disrespect shown but rather transparency as you were standing there with Donny. According to my notes, we were only off $1000 as you mentioned you would take $3000. As I have stated, it was an older BMW with over 100K miles that generally are problematic. According to my notes, yours was no exception. Nevertheless, you said you would take it and sell on your own and that was that. On 4/15 at 9:14 PM, you respectfully emailed Greg Guiles, the GM, about speaking to him privately when you return the next day. You left your phone number in the event he wanted to reach out before hand. Now, it was late at night so that only gave him until 2:43 PM the next day on 4/16 when you arrived to respond. He stated he did not respond by phone or email because he was taking your email at face value and would speak to you when you came in. Personally and publicly, this is not the path I would have chosen after receiving your email. Nevertheless, when you were here on 4/16, you and Greg did not connect. You did not request to speak to Greg while you were here. It was after Greg learned you were here picking up the Mercedes and he missed the opportunity to sit down with you that he started sending the emails and calls to you to connect. Your exact response then was, "Ppfff you gotta be kidding ... " Although I am happy you chose our Mercedes to purchase, the value to me in a successful transaction is a great experience. I believe Donny gave you that and hope you will reconsider Emmons Autoplex and Donny the next time you are in the market for a vehicle. If you would like to call me directly regarding your experience, I can be reached at the number below. Terry Emmons Emmons Autoplex 713-943-1958 EXT 1002

Apr 25, 2019 -

David0815 responded

Terry , Unfortunately you have some inaccurate information 1. FALSE , There was NO 45 minute wait for my son to bring the car as I was there , my son and the BMW , I'm not sure where you got this information from ?? 2. The person walking by throwing up 2 fingers not knowing I was the customer was certainly disrespectful and I'm actually offended you would defend this . This is my OPINION as a customer so you stating otherwise is pretty narrow minded . 3 NEVER did Greg try to get in contact with me until after I made the purchase and submitted a survey 4 My "Ppfff you gotta be kidding ... " response/email was yesterday 4/23 after Greg sent some automated email . This email was certainly not an attempt to resolve my issue but merely an automated generic Your response was even more offensive today as it seems you have tried to justify each of my concerns rather to provide a solution or corrective actions you or dealership has taken to correct issues going forward . I will NEVER buy another car nor recommend your dealership to anyone as your values are not around the customer .... Have a good day :)

April 13, 2019

Awesome!! This is how car buying should be! I have purchased two cars from here within the same month! First car had some minor issues... I called Aaron in ser More

by Luv4cars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan (sales), Aaron (service)
March 18, 2019

Recommend Was quick and they were awesome would recommend this place before any other place. We were in and out within 2 hours, best place I've been to More

by Jared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Jackson
March 14, 2019

Buy a truck I buy a truck from this guys use amazing truck clean and beautiful my seller Daniel Jackson treat me really good I’m definitely I will buy again from More

by Al painting
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Jackson
March 13, 2019

Great business model!! My wife and I were impressed with the low pressure sales tactics and the overall uses inventory buying experience!! We are definitely coming back soon More

by Villarjj69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
March 01, 2019

Emmons Auto This dealership provides excellent service, the employees are friendly and helpful. Their vehicles have great prices and they are prideful in the qual More

by Dot8linesdot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Williams
February 28, 2019

Great experience just took a long time Daniel Jackson was the representative that helped me. He was very professional and extremely helpful through the whole experience. I give Daniel 5 sta More

by Poopypantspeepee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Jackson
January 23, 2019

No hassle makes buying a car easy. Hank was very friendly, making the transaction smooth down to every detail. I would certainly recommend him and to give him a raise! Thanks, Hank! More

by UR2SLW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank
January 19, 2019

Perfect car buying experience with Matt Z. Had a great car buying experience here. Matt Z did an outstanding job. He was very personable and nice. He said all the right things. More

by Big Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Z and finance guy 52 yrs old can’t remember his name. They were both outstanding.
January 19, 2019

Great place for internet shopping We knew what we wanted and found it at Emmons through CarGuru. We called to make sure the vehicle was there and scheduled an appointment for the next More

by Emptybinkid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Cole, Jimmy Cruz
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