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Emmons Autoplex
Webster, TX
350 Reviews
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Showing 350 reviews
November 23, 2022
Alex, “My salesman” did a great job helping me get the car “A low mile, like new, used vehicle.”, that I desired, and at a fair price. Everyone at the dealership was friendly, and helpful, making my purch car “A low mile, like new, used vehicle.”, that I desired, and at a fair price. Everyone at the dealership was friendly, and helpful, making my purchase a breeeze. More
by waltnvic
Employees Worked With
Alex and Donny
November 02, 2022
Alex, my sales guy at Emmons was very helpful, striaight up, and helped to make process quick & simple. The finance department was also helpful and made process quick. Selection seems really good at this de up, and helped to make process quick & simple. The finance department was also helpful and made process quick. Selection seems really good at this dealership. I would not hesitate to recommend them. Brian Rutledge- Actual customer. More
by Brian Rutledge
Employees Worked With
Jimmy Cruz- Financing, Alex-Sales Dept
October 12, 2022
Beware of this place. Bought a car a couple of weeks ago. Drove it for a few hours after being assured it had been inspected and mechanically sound with no issues. Took Bought a car a couple of weeks ago. Drove it for a few hours after being assured it had been inspected and mechanically sound with no issues. Took it to our mechanic for a trip check before taking it on the road. Bad CV Joints, sway bar, timing belt, shocks, etc. I even bought the extended warranty valid day one. It was not honored and service manager was arrogant and unwilling to apologize for not catching the issue.said he had new mechanics. Said it was preventative maintenance even though they assure you they checked the car out in solid shape. Lies. Our mechanic said we would have gotten about 100 miles down the road maximum. Emmons refused to help or even split costs, basically told us to pound sand. Stay away at all costs They are a sham of a dealer. Go buy somewhere that cares about customer service and excellence and will not essentially blame the customer. Also, they seem to care less if you area a customer or not. Update:If you want to deal with a clueless service department and unprofessional and dishonest GM, go here. Bought a car and had major issues right out of the lot, including CV joints, engine mounts, etc. The warranty purchased did not cover mechanical issues as promised from day one and they blamed everything on others, including their own “young” mechanics I took it to get second and third opinions, tried to reason with Greg the GM to repair the problem. He just blamed the other mechanics I took it to and said I was asking for too much with a used car. What it comes down to, is they don’t inspect their cars thoroughly as they advertise. They could care less about customer service or adhering to their mission to put customers first. Definition of a sleezy car place that does not take responsibility. One star is too high for this experience and place. Beware. Only positive was Mitch the sale guy and Donny the Finance manager. Great people. More
by JER
Employees Worked With
Greg Guiles; Brandon Enander
September 30, 2022
Good experience at Emmons, with Kevin S. as the sales representative. This model of car has had some recall issues (all up to date now) so he was very patient in answering LOTS of questions as the sales representative. This model of car has had some recall issues (all up to date now) so he was very patient in answering LOTS of questions. He returned phone calls promptly, and I did not feel rushed or pressured to buy the car. Overall a positive interaction with him and with the other employees at Emmons. More
by DT
Employees Worked With
Kevin S, Christopher S
September 16, 2022
Very open about the process. Gave me a good deal on my trade. Had to wait a little on the close but it was very easy dealing with the financier. No hard sell on additional servic Gave me a good deal on my trade. Had to wait a little on the close but it was very easy dealing with the financier. No hard sell on additional services. More
by Nowlga
Employees Worked With
Kevin Servellon, Darrell Daigle, Gary Emmons
September 13, 2022
Unwilling to let us test drive. Salesman was unprofessional and lacked customer service skills. There are other dealers and I’d recommend you shop elsewhere first. **EDIT** We rel Salesman was unprofessional and lacked customer service skills. There are other dealers and I’d recommend you shop elsewhere first. **EDIT** We reluctantly returned to Emmons to see if we would receive a better experience. We worked with Jonathan, who was wonderful. I also met with Jonathan's manager and others at Emmons. It was a night and day experience. We ended up purchasing a vehicle from them and the experience was much more pleasant this time. More
by Dealhuntr1
Employees Worked With
Robert
