Emmons Autoplex

To The Veterans of the Great State of Texas, I am writing this review of Emmons Autoplex in Webster, Texas, something I have never done before but feel is the right thing to do to save my fellow Veterans the this review of Emmons Autoplex in Webster, Texas, something I have never done before but feel is the right thing to do to save my fellow Veterans the most undesirable and unprofessional experience I went through Veterans Day 11-11-2024. I served in the USAF and left with a 100% disability that holds no weight, but I want to assure you I am a Veteran. I am making you aware of the distasteful and horrible treatment my wife and I experienced. I'm asking that the Veterans of Texas not do business with Emmons Autoplex of Webster, Texas. My wife totaled our 2008 Honda Element on Saturday, 11-9-24. We used the car to hold our German Shepherds and needed to replace it immediately. After taking care of the accident, I got home and began a search for Honda Elements. I found the one we liked at the Emmons Autoplex in Webster, Texas. I called to see if the vehicle was available at 8:55 am; Eduardo answered the phone. I told him we were in Waxahachie and wanted to buy the car; he replied you need to leave a $500.00 nonrefundable deposit; no problem; I gave him my card, but he did not tell me they charge a fee to use a credit card. I told him we were leaving in ten minutes. I said we are buying the car. It’s one owner, and the carfax is clean, he told me. I told Eduardo I did not want to spend 4 hours in the dealership, and he said, quote if you wish to buy the car; it only takes an hour to get everything done. I said great. I'll use the credit app online while we are driving down. Get everything done. No problem, sir, we will get you in and out. Credit Score 770 on all 3 Bureaus. 4 hours 1:20 pm we arrive. Eduardo is working with customers. The car was nowhere to be found 30 minutes later. Eduardo showed up. It took him an additional 20 minutes to find the vehicle. We didn't even drive. The vehicle will take it. Let’s go. He sat us down again, and 30 minutes later, he called us into the office. He started the paperwork but could not find the finance app I filled out. He told me I did not fill the app out. Another hour went by, and we still did not see Eduardo. Then he showed up. Oh, we can't get you approved. xxxxxxxx! So, in another 45 minutes, we have you approved at 10.5% interest by now. I do not care. Write me up, and I'll pay it off when I get home I called Welby Bank, another fraudulent company, a joke, and paid the loan off before they even started the paperwork. Last, they would not give me a plate or registration; we have been at this xxxx hole for 4 hours now. I lost my FN mind. Well, you don't have insurance. I gave you my cards. I have insurance on my Lexus, my 2024 Denali, and the 98 Element we wrecked yesterday, Eduardo, you don't have insurance on this car. This guy is the most incompetent, worst salesperson in the history of the car industry and should have been terminated immediately for the way he treated my wife and me. This was the most unprofessional, disrespectful transaction ever from the General manager to the desk manager to the finance manager. The only nice person was the receptionist. Emmons is a Toilet. Finally, we left and got home at 9 pm, 14 hours to deal with Emmons Autoplex. And now they will not send my tag and registration. They want me to drive 4 hours one way to pick it up. Stay tuned. More

Great experience, Eduardo and Jarrel were awesome! Good experience, kind, helpful, and patient with the process. Would recommend others go to Emmons Good experience, kind, helpful, and patient with the process. Would recommend others go to Emmons More

Brooke was incredible! ! I love her!! She’s an awesome lady!! Friendly and helpful service. Answered all of my questions in great detail and guided me through the process ! I love her!! She’s an awesome lady!! Friendly and helpful service. Answered all of my questions in great detail and guided me through the process with ease. Brooke made the process go very smoothly! I will definitely buy another vehicle at Emmons Autoplex in the near future. Thanks. More

Great people to business with. Honest and reputable. Great local dealership. They have a wonderful collection of automobiles fo sale Honest and reputable. Great local dealership. They have a wonderful collection of automobiles fo sale More

Extremely efficient. My salesman was helpful, friendly, and knowledgeable. We will definitely use him again My salesman was helpful, friendly, and knowledgeable. We will definitely use him again More

Emmons Autoplex is an organization that you can Trust. With 50+ years in the auto industry the Emmons family has procured an amazing Team and facility. If you appreciate quality, selection, service, exper With 50+ years in the auto industry the Emmons family has procured an amazing Team and facility. If you appreciate quality, selection, service, experience, your time and value pricing for any budget, then Emmons Autoplex is the only stop in the nation. Sales associate Steven Verizzi is the best. - forever customer More

Excelente servio al cliente especialmente de Kevin que nos ayudó con lo que buscábamos. Lugar definitiva mente recomendado. nos ayudó con lo que buscábamos. Lugar definitiva mente recomendado. More

I saw a vehicle on line that I was interested in at Emmons Autoplex. So I drove over there. The only person who spoke to me was the receptionist. No one and I mean NO ONE other than the receptionist ha Emmons Autoplex. So I drove over there. The only person who spoke to me was the receptionist. No one and I mean NO ONE other than the receptionist had spoken to me. When I walked into Emmons, I got a lot of interesting looks but anyway….The receptionist who was professional and kind, asked for my TDL and phone number in the event that I wanted to go on a test drive. I gave it to her. Then she called a salesman to the front to assist me. He asked what vehicle I was interested in, I told him. He said that he would get the key and be right back. I took a seat in the waiting area. Approximately 15 minutes later, the salesman came and informed me that the vehicle was being detailed and wasn’t available to be shown. He also said that he would be giving me a call when it’s ready. I said okay and left. Waste of time. That must be some kinda detail job, because I’m still waiting on that call. But never mind. I didn’t care for the “energy” or lack there of, when I walked into that establishment. Lesson learned, do business where you’re appreciated. More

I am beyond happy with our experience here. Steven was amazing, very informative, walked us through each step and We were comfortable. This helped us trusted the process and the purchase. I wou Steven was amazing, very informative, walked us through each step and We were comfortable. This helped us trusted the process and the purchase. I would recommend Steven and the dealership as a whole. Go buy you a vehicle now. More

Easy with good service. In and out quickly. Fair price on trade in and new car. In and out quickly. Fair price on trade in and new car. More