Emich Volkswagen - Service Center

Great Service Colt was very professional in getting my car in for service, and making sure that it was completed on time. Colt called with an update during the time Colt was very professional in getting my car in for service, and making sure that it was completed on time. Colt called with an update during the time of service. More

Great team, great services! The respectful approach, professionalism, fastness of execution and the friendly attitude gave me a sense of peace and security in my long trip to Flo The respectful approach, professionalism, fastness of execution and the friendly attitude gave me a sense of peace and security in my long trip to Florida. Congratulation and Thank to the whole team! More

Incompetent Service Manager and inept service technicians. Car purchased at this dealership, service department is a ripoff. I recommend taking your car for repairs elsewhere. Willfully misdiagnosed my car, ch Car purchased at this dealership, service department is a ripoff. I recommend taking your car for repairs elsewhere. Willfully misdiagnosed my car, charged me for a service that had to be repeated after the real repair was fixed. Service manager, Todd Ellis, started yelling at me, completely unprofessional. Brought my car to reputable dealer, repaired the issue for 1/2 the cost. More

Great dealership Great service and great people,always! I've been working w/ Emich for over 6 years and will continue to do so. This is a very trustworthy group of p Great service and great people,always! I've been working w/ Emich for over 6 years and will continue to do so. This is a very trustworthy group of people. More

Excellent Customer Care I like the customer service we receive from John in Sales and Colt in service. They are great to work with and always keeps us informed with estimate I like the customer service we receive from John in Sales and Colt in service. They are great to work with and always keeps us informed with estimated times for our service needs. From Sales to Service, they were Great. More

EMICH VW is Outstanding! My service coordinator at EMICH VW was outstanding and his attention to detail, timely updates and full disclosure were outstanding. My VW needed som My service coordinator at EMICH VW was outstanding and his attention to detail, timely updates and full disclosure were outstanding. My VW needed some maintenance and repairs which were performed quickly, completely and were very reasonably priced. I cannot recommend EMICH any higher. Great people, great service and they genuinely care about the customer's experience. Robin Page More

Good place to work with This is a good dealer with good staff and products. I was an American car buyer until recently. The Denver Chevy dealer had good products but terrible This is a good dealer with good staff and products. I was an American car buyer until recently. The Denver Chevy dealer had good products but terrible, rude staff and culture. The Ford dealer had good culture and staff but junk products (my 2012 Focus SE was a joke). Now I have a 2013 GTI that I truly love - a very solid car. I have 3 sets of wheels for it that I rotate seasonally. I drive down the road believing I have the coolest ride backed by competent people - thank you Emich Volkswagen. More

Outstanding Staff! I have been to some horrible dealerships in my life, but Emich VW is different. I bought a new 2013 VW Passat from them last year. I think my salesp I have been to some horrible dealerships in my life, but Emich VW is different. I bought a new 2013 VW Passat from them last year. I think my salesperson was Mike(?) and I met Fred Emich while I was there. Both of these guys were very professional and really seemed to listen to what I was looking for. The finance guy was great as well. I was never pressured to buy something I didn't want. Since then, I have taken my car in for service several times. The car has been perfect, so only oil changes and checkups so far. I have dealt with Jered and Cole in service. Again, these guys are fantastic! They always explain everything and haven't tried to upsell me on anything. I wish the Ford dealer I take my truck to would be this good. If I didn't need the truck, I would go buy another VW from Emich. Yes, they are that good. Thanks! More

These guys are horrible. I've never felt so disrespected ever from an auto dealer or mechanic in my life. Worst of all, when I brought my legitimate grievance up to the General Manager of the d disrespected ever from an auto dealer or mechanic in my life. Worst of all, when I brought my legitimate grievance up to the General Manager of the dealership -- Fred Emich himself -- he treated me even worse than the service manager. Unbelievable. More

Driving on a road trip we needed to have our VW Passat serviced. We called ahead to see if they could fit us in since we were only driving through and didn't have time to wait around for hours. The first serviced. We called ahead to see if they could fit us in since we were only driving through and didn't have time to wait around for hours. The first woman who answered to direct the call was rude and spoke in a very annoyed tone. I told her the problem and she said they only serviced VW's (which I had already confirmed as the make of our car). Once I reassured her that we were in fact driving a VW she begrudgingly connected me to the service department. I spoke with a gentleman and explained we were simply passing through. He said they were very full and he said he could fit me in on Monday (3 days later). I declined and asked whether he could recommend another VW dealership in the area. He was very upset that I did not want to wait until Monday (impossible). He then very rudely told me "I'm not going to recommend anyone else. Those are competing companies." An hung up without another word. I would never recommend this place to anyone as customer service should be a priority in the workplace. Given our situation he should have had the professional decency to help us out as VW owners. Unacceptable. More