Emich Volkswagen - Service Center

When dropping my car off at the service center, checking in was a breeze and straightforward and the dealer even set up an Uber to get me back to work. The work to be performed was addressed in a video whic in was a breeze and straightforward and the dealer even set up an Uber to get me back to work. The work to be performed was addressed in a video which made it much easier to see the scope of the work needed. The price is, well, spendy, but the work was completed. The only area where I there is room for improvement here was the pickup. The receptionist sent me over to the service center offices where I had to awkwardly loom while waiting for a representative to become available. Why can't I check in with the receptionist, who could add me to a queue from which the next available service representative would be able to find me? It would be far less awkward and much more streamlined. That said, I really appreciated the Uber back to the dealership. More

Milo the service director made attempts to scam me out of money. I left my car with them on 4 separate occasions until the check engine light was finally diagnosed and fixed. Upon return of my vehicle the po money. I left my car with them on 4 separate occasions until the check engine light was finally diagnosed and fixed. Upon return of my vehicle the power to right mirror no longer works. I advised Milo of this issue and he immediately gave me excuse after excuse. Days later Milo advised me the problem was diagnosed “for free” and the issue is a dead motor. That’s completely inaccurate because the motor works to bring the mirror up and down but no longer works left and right. I was lied to time and time again then told I would need to spend $650 + taxes to get my mirror back to working condition. It’s clear nobody ever attempted to diagnose the mirror after breaking it and I was never informed of it being broken in the first place. More

Easy to make appointment. We're ready for my car when I arrived. Personible friendly staff. Kept me up to date by text and video of findings and how work was progressing. We're ready for my car when I arrived. Personible friendly staff. Kept me up to date by text and video of findings and how work was progressing. More

Great service, no wait, friendly staff. Great communication and great video from Mario, certified technician! Great communication and great video from Mario, certified technician! More

Good customer service in all departments. Clean dealership Friendly agents and people in there. Quiet also Clean dealership Friendly agents and people in there. Quiet also More

I’ve worked with Colt for over 6 years. His estimates are always spot on. The facilities are comfortable and clean. always spot on. The facilities are comfortable and clean. More

Great service department, tells me exactly what I need and no more! and no more! More

I bought my Arteon from another dealer and had a terrible sales and service experience there. Emich is a huge difference! Friendly people, expert service. sales and service experience there. Emich is a huge difference! Friendly people, expert service. More

This is my second car from them an they are all fantastic. I drive past another a closer one because of their service fantastic. I drive past another a closer one because of their service More